Step 4. Install The Latest Service Update And Any Required Peps - Nortel Call Center Server Installation And Maintenance Manual

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Step 4. Install the latest Service Update and

any required PEPs

Introduction

Ensure that the latest Service Update and any required PEPs are applied to the

original server. These include enhancements that are required for performing an

Use the following procedure to identify which Service Update pack and PEPs

are installed on the original server. Then go to the web site for the Enterprise

Solutions PEP Library to see if there is a more recent Service Update pack or

any required PEPs for the release of Symposium Call Center Server that you are

running on your original server. If so, install them on your original server. For

installation instructions, refer to Nortel Networks Symposium Call Center Server

Software Installation and Maintenance Guide for Release 4.0.

The following procedure describes how to check the PEP levels on Symposium

Call Center Server Release 4.0.

Installation and Maintenance Guide for Windows 2003

Upgrading from Release 4.0 to 5.0 on the same server

The original server requires a specific PEP or SU for the

upgrade to be successful.

If your original server runs Release 4.0, you must ensure

that the Service Update (NS040107SU09S) or later is

installed on the original server.

This PEP/Service Update pack contains a preinstallation fix

that makes minor changes to your system that are required

before you create your Platform Recovery Disk and database

backup. This does not affect the operation of your original

server. Therefore, if the upgrade fails, you can continue to use

your original server.

Troubleshooting