Upgrading The Client - Nortel Call Center Server Installation And Maintenance Manual

July 2007

Upgrading the client

Introduction
To upgrade the operating system on the client PC or to upgrade from a previous
release of the Symposium Call Center Server client software to Release 4.0, you
must perform the following procedures in sequence:
1. Export the data from the present version to a safe location.
2. Uninstall the old client software.
3. If you are upgrading the operating system, perform the operating system
upgrade.
4. Install the Symposium Call Center Server Release 4.0 client.
5. Import the data that you previously exported.
Notes:
You cannot upgrade from Symposium Call Center Server Release 1.0 or 1.1
to Symposium Call Center Server Release 4.0. To upgrade from one of
these releases, you must first upgrade to Release 1.5, and then upgrade to
Release 4.0.
Upgrading to Release 4.0 is supported on Windows 2000 Professional and
Windows XP Professional.
Upgrading from Release 1.0 or Release 1.1
To upgrade from Symposium Call Center Server Release 1.0 or 1.1 to Release
4.0, you must first upgrade to Release 1.5. To upgrade to Release 1.5, refer to
Symposium Call Center Server Upgrade Instructions from Release 1.0 to
Release 1.5 that accompanies the CD.
Installation and Maintenance Guide for Windows 2003
Upgrading, reinstalling, and uninstalling the client software
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