Step 9. Install Pcanywhere Version 11.0.1 - Nortel Call Center Server Installation And Maintenance Manual

Upgrading from Release 4.0 to 5.0 on a new server

Step 9. Install pcAnywhere version 11.0.1

Introduction
One licensed copy of pcAnywhere version 11.0.1 for host computers only is
provided for the server on the NTJK08BA pcAnywhere Host-Only CD. This
software license enables you to configure the server as the host computer in
remote control sessions (that is, the computer to which remote computers
connect).
1. To install the remote format of pcAnywhere version 11.0.1 on the server,
you must purchase a remote license for the server. Since most users only
require that the server act as a host computer, this chapter outlines the
installation and configuration of only the host format of the pcAnywhere
software. For information on the installation and configuration of the
remote format, consult the pcAnywhere web site at www.symantec.com/
pcanywhere.
2. To install pcAnywhere version 11.0.1 on the client PC, you must purchase a
separate license for the client PC.
3. You do not have to manually uninstall previous versions of pcAnywhere
before installing pcAnywhere 11.0.1; the pcAnywhere 11.0.1 installation
wizard automatically uninstalls previous versions of pcAnywhere before
continuing with the installation.
Note: You may be required to restart the server after uninstalling a previous
version of pcAnywhere.
If the installation wizard asks if you want to preserve configuration data
from a previous version after the uninstall, select No. Configuration data
from previous versions of pcAnywhere is incompatible with pcAnywhere
version 11.0.1.
4. You need Microsoft Internet Explorer 5.5 SP2 or later to run pcAnywhere.
The installation program for pcAnywhere 11.0.1 checks your system for
IE5.5 SP2 or later before proceeding with the installation. If needed, you
can obtain IE5.5 SP2 from the NTJK08BA CD.
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Symposium Call Center Server