Installing Patches On The Server - Nortel Call Center Server Installation And Maintenance Manual

Installing/uninstalling patches

Installing patches on the server

Introduction
This section shows you how to install patches (Service Updates and Service
Update Supplements) on your Symposium Call Center Server.
Prerequisites
Install only when the Service Update is a later release than the one you
installed.
You must be logged on to the server as NGenSys.
ATTENTION
You must install patches on the NCC server before or at the same time as
you install them on the first nodal server to ensure that networking issues
are resolved when the nodal servers are operational.
To install a patch on the server (SU or SUS)
1 Use the PEP Viewer utility to ensure that the patch (SU or SUS) has not
already been installed. For more information, refer to "PEP Viewer" on page
1126.
2 Ensure that you have closed all applications.
3 If you are installing patches from a CD-ROM, insert the Supplementary CD
into the CD-ROM drive.
4 Locate the patch directory on the CD, or the directory into which you
downloaded the patch from the Web.
954
When installing patches on a Standby Server
configuration, apply the patch on the Active Server
before the Standby Server. Failure to do so will result
in critical errors in the Standby Server configuration.
Standard 7.02
Symposium Call Center Server