Step 15. Configure The Ngen User Groups For Remote Access (Standalone) - Nortel Call Center Server Installation And Maintenance Manual

July 2007
Step 15. Configure the NGen user groups for
remote access (standalone)
Introduction
ATTENTION
Symposium Call Center Server software creates three users: NGenSys,
NGenDesign, and NGenDist. Enable these accounts for remote access to allow
support personnel to access the server remotely with these user accounts.
To configure NGenSys, NGenDesign, and NGenDist for remote
access
From the Start menu, choose Settings ➝ Control Panel.
1
Result: The Control Panel window appears.
2 Double-click Network and Dial-up Connections.
Result: The Network and Dial-up Connections window appears.
Installation and Maintenance Guide for Windows 2003
Upgrading from Release 4.0 to 5.0 on a new server
If you are installing a coresident server, skip this step and
proceed to "Step 17. Prepare the new server for full service"
on page 492. For remote support options for a coresident
server, see "Remote access support and coresidency," on
page 37 for details.
If your server computer is on a workgroup, complete this step.
If you intend on adding your server to a domain, see "Step 18.
Add server to domain (optional)" on page 494 for information
on configuring the NGen user groups for remote access in a
domain environment.
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