Step 16. Prepare The New Server For Full Service - Nortel Call Center Server Installation And Maintenance Manual

Migrating a Release 5.0 server to a new platform

Step 16. Prepare the new server for full service

Introduction
There are a series of steps you must complete before putting Release 5.0 of
Symposium Call Center Server into full service.
To prepare the server for full service (for upgrades to a new server)
1 For DMS/SL-100, you must remove the dongle from the old server and
connect the dongle to the new server.
2 Make sure the old server is offline. If not connected, connect the new server
to the network. Restart the server to begin using the Release 5.0
Symposium Call Center Server software.
3 Verify the proper operation of the Symposium Call Center Server software
on the new server.
4 Create a Platform Recovery Disk for the new server if you bypassed this
step during the configuration. Without this disk, the server cannot be
restored if there is a system failure. See "Creating a Platform Recovery
Disk" on page 1009.
5 Back up the new server's database. See Chapter 19, "Backing up data."
Note: Nortel recommends that you perform a database backup on the new
server before putting the server into full service.
6 If your server is equipped with RAID, rebuild your RAID drives when you are
satisfied with the operation of the new release of Symposium Call Center
Server.
7 Determine whether you need to perform database expansion to increase
the amount of available space on your new server for database use. If you
have either additional partitions or larger partitions on your new server, you
must use the Database Expansion utility to expand the database into this
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Standard 7.02
Symposium Call Center Server