Backing Up The Server - Nortel Call Center Server Installation And Maintenance Manual

Upgrading from Release 4.0 to 5.0 on the same server
2 Click OK.
Note: If you click Cancel, you can still install Symposium Web Client at a
later time.
3 Refer to the Nortel Symposium Call Center Web Client Planning,
Installation, and Administration Guide to install the Symposium Web Client
application.
Note: You must install the Symposium Web Client application on drive C
on your computer.
Once you have completed the Symposium Call Center Symposium Web Client
installation, you can install TAPI on your server if you selected TAPI at the
beginning of the installation. Refer to the Network Manager's Guide for
Symposium TAPI Service Provider for Succession, Release 3.0 to install TAPI
on your server.
Note: If you selected to perform a standalone installation, you cannot install
Symposium Call Center Symposium Web Client on the same server. To convert
a standalone installation into a coresident server, you need to first perform a
platform migration of the standalone server. Back up the database, uninstall the
server software, and then install the Symposium Call Center Server software on
the original server, making sure you select "upgrade" instead of "new
installation." Select the appropriate coresident option. For more information on
how to do a platform migration, see Chapter 11, "Migrating a Release 5.0 server
to a new platform" on page 767 of this guide.
To check that the server services start up successfully
From the Start menu, choose Programs ➝ Symposium Call Center Server ➝
System Monitor.
Result: The SMonW window appears and Symposium Call Center Server
services begin the startup process. The services take approximately 15 to 20
minutes to start up. For more information about the services and their statuses,
see "Troubleshooting problems with Symposium Call Center Server services" on
page 1174.

Backing up the server

Create full, database, and (if applicable) RAID-1 backups of the server. For
instructions, refer to Chapter 19, "Backing up data."
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Symposium Call Center Server