Step 6. Create A Backup Of The Original Server's Database - Nortel Call Center Server Installation And Maintenance Manual

Upgrading from Release 4.0 to 5.0 on the same server
Step 6. Create a backup of the original server's
database
Introduction
Create a backup of the database of the original server so you can restore it on the
new server. The original server remains online while the database is backed up.
However, you should consider the following information before you proceed
with the backup:
An online backup adds an additional load to the server and reduces overall
call center performance. Nortel recommends that you perform backups
during non-peak traffic hours. Do not change any call center configuration
or user setup information during the database backup operation.
If your server continues to receive calls after the backup, some call statistics
and data pegging will be missing from the backup. If it is important that
all call statistic and data pegging be migrated to the new server, take the
original server offline immediately following the database backup.
Ensure that the original server remains offline until you have installed
Release 5.0 and successfully migrated the database back to the same
server.
Restoring a more recently backed-up database
You can restore a more recently backed-up database (4.0 or 4.2) than the
database when your new Release 5.0 server is ready to go live. For example,
if you upgrade from either Symposium Call Center Server Release 4.x to
Release 5.0, but keep the original Release 4.x server active, when your
Release 5.0 server goes live, you can restore a more recently backed-up
database. You do not have to perform another migration.
Use the Database Restore utility to perform the database restore.When the
database restore is complete, the Symposium Call Center Server Database
Restore utility automatically launches the Server Setup Configuration utility.
Verify the configuration information, and then complete the configuration
process. Running the server configuration repopulates the database with
Release 5.0 data.
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Standard 7.02
Symposium Call Center Server