Nortel Call Center Server Installation And Maintenance Manual page 917

July 2007
11 Click Next.
Result: A window appears showing that the system is ready to modify the
program.
12 Click Begin.
Result: A progress indicator appears.
13 When the uninstallation process completes, click Close to exit the Add/
Remove Programs window, and restart the server computer.
Note: Do not bypass this restart or you may encounter problems with the
remaining steps in this procedure.
14 Log on to the server as NGenSys or Administrator.
15 Check to ensure that the D:\Sybase directory has been removed. If it has
not, delete the directory and its contents.
16 Do the following tasks to make sure that all the database folders and files
on the database partitions have been removed:
a. Open Windows Explorer, and then navigate to the F partition (first
b. Delete all files or folders in the database partitions.
c. If you have additional database partitions (G, H, I, and so on), repeat
Installation and Maintenance Guide for Windows 2003
database partition).
steps a and b for each partition.
Uninstalling and reinstalling server software
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