Step 15. Other Post-Installation Tasks - Nortel Call Center Server Installation And Maintenance Manual

Symposium call center server

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Step 15. Other post-installation tasks

Configure RSM

Note: You must configure RSM for a coresident server.

You must configure the RSM service to provide moving window and interval-to-

date statistics for multicast real-time displays. For instructions on configuring

RSM, see Chapter 22, "Installing and configuring Real-time Statistics

Check and install the latest Service Update Supplements

Check for the latest Service Update Supplements on the Enterprise Solutions

PEP Library web site at http://www.nortelnetworks.com/espl. To see how to

install a Service Update Supplement, see "Installing patches on the server" on

Update the emergency repair disk

After you make changes to the server, update the emergency repair disk to

record the latest configuration data.

Configure SNMP (optional)

If you are using the Windows SNMP service to forward traps to an NMS, you

must perform these tasks, if you have not already done so:

Configure the Windows SNMP service on the server.

Select the types of events to be forwarded to the NMS.

Configure the NMS.

For more information, see "Configuring SNMP on the server" on page 989.

Change your Event Viewer settings

Based on the size of your call center, you may want to change the size of your

Windows Application Log that hold events produced by the Symposium Call

Center Server application. For information, see "Changing the Windows

EventLog size" on page 986.

Installation and Maintenance Guide for Windows 2003

Installing the server software