Overview - Nortel Call Center Server Installation And Maintenance Manual

Upgrading from Release 4.0 to 5.0 on a new server

Overview

Introduction
When the base configuration of your new server is ready, you can perform all the
steps to complete the upgrade to Release 5.0 of Symposium Call Center Server.
Before installing the server software
Before installing the server software, check off the items in the following
checklist to ensure that you have performed all the required preinstallation steps:
Steps
1 Ensure that the switch is properly configured and has the
latest PEP applied to it. Refer to your switch documentation
for instructions.
2 Make sure that your server is configured properly.
3 Install pcAnywhere 11.0.1.
4 Copy the latest Service Update and Platform Recovery Disk
to drive D of the server.
5
For DMS/SL-100 systems, ensure that the dongle is
attached properly.
The Symposium Call Center Server installation package
includes a dongle, which consists of a parallel port adapter
and iButton. The dongle verifies that you have the software
package that was purchased for this system. You can set up
and test Symposium Call Center Server without the dongle.
However, before you connect to the switch to go live, you
must ensure that the dongle is attached to the parallel port
on the back of the server. Without the dongle, the switch and
the server cannot communicate. If you are using a USB
iButton dongle, see Appendix E, "Using a USB iButton
dongle."
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Standard 7.02
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Symposium Call Center Server