Overview - Nortel Call Center Server Installation And Maintenance Manual

July 2007

Overview

Introduction
This chapter describes supported upgrades to Release 5.0 of Symposium Call
Center Server, and other important information to consider before performing
the upgrade.
Supported upgrade paths in Release 5.0
You can upgrade from the following releases of Symposium Call Center Server
to Release 5.0:
from Release 4.0 to Release 5.0
from Release 4.2 to Release 5.0
from Release 5.0 (Windows 2000) to Release 5.0 (Windows Server 2003)
Upgrading from previous releases
Release
1.5
3.0
Upgrading on the same server versus upgrading to a new server
Upgrading on the same server
To upgrade from Release 4.x of Symposium Call Center Server to Release 5.0,
plan for the server to be offline for between 4 to 6 hours, depending on your
system and database size.
Installation and Maintenance Guide for Windows 2003
Action
Upgrade to Release 4.2, and then
upgrade from Release 4.2 to 5.0.
Upgrade to Release 4.2, and then
upgrade from Release 4.2 to 5.0 (For
DMS 3.0, upgrade to Release 4.0
before upgrading to 5.0.)
Upgrading overview
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