July 2007
Step 11. Copy the latest Service Update and
Platform Recovery Disk
Introduction
Before installing the Release 5.0 Symposium Call Center Server software, you
must do the following:
Copy the latest Service Update pack to drive D on your server.
Copy the Platform Recovery Disk from the Release 4.2 Symposium Call
Center Server to drive D:\OldPrd of the reconfigured server.
ATTENTION
A Service Update is included on the Supplementary CD shipped with your
software. However, check for a more recent Service Update pack on the
Enterprise Solutions PEP Library web site at http://www.nortelnetworks.com/
espl.
To copy the latest Service Update pack and Platform Recovery Disk to
the server
1
Insert the Supplementary CD into the CD-ROM drive.
Note: If you are installing from a remote CD or a network shared drive, map
the CD to a drive letter on the server.
Installation and Maintenance Guide for Windows 2003
Upgrading from Release 4.2 to 5.0 on a new server
Do not install the Service Update pack! The installation
program installs it automatically at the appropriate time
during the installation of the server software.
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