Overview - Nortel Call Center Server Installation And Maintenance Manual

Configuring and uninstalling pcAnywhere

Overview

With pcAnywhere, you can perform advanced administrative tasks on the server
from a remote PC and control the server as though you were directly connected
to it.
Notes:
For coresident servers, you cannot activate remote access support. See
"Remote access support and coresidency," on page 37 for other support
options.
Remote access allows your distributor or Nortel customer support to log on
to your server remotely to provide support.
To use pcAnywhere for remote access, your server must have a serial port
configured as COM1, as well as a modem, or alternatively, a USB port and
a USB modem.
In order to enable remote access support if necessary, install pcAnywhere
before installing Symposium Call Center Server Release 5.0. However, if
desired, you can install pcAnywhere after installing Symposium Call
Center Server Release 5.0.
970
Standard 7.02
Symposium Call Center Server