Overview - Nortel Call Center Server Installation And Maintenance Manual

Getting started

Overview

Introduction
This chapter describes what Symposium Call Center Server does, and provides
guidelines on how to use this guide.
The Symposium Call Center Server Installation and Maintenance Guide for
Windows 2003 provides information and procedures to help you complete the
following tasks:
understanding the requirements for a Symposium Call Center Server
Release 5.0 server platform
connecting external or peripheral hardware components
configuring the Windows Server 2003 (Enterprise or Standard) operating
system
installing and configuring pcAnywhere
installing the server software
installing the client software
upgrading the server software from 4.x to 5.0 and migrating a database
from a Release 4.x or 5.0 installation
reinstalling the server and client software
uninstalling the server and client software
installing and uninstalling Performance Enhancement Packages (PEPs) and
Service Update packs
starting and stopping the server
managing security on the server
monitoring events on the server
backing up and restoring data
using server utilities
troubleshooting server problems
This chapter introduces Symposium Call Center Server and describes how the
call center components interact with each other.
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Standard 7.02
Symposium Call Center Server