Page 1: Telephones And Consoles
All Rights Reserved Produced in Canada Information is subject to change without notice. Nortel Networks reserves the right to make changes in design or components as progress in engineering and manufacturing may warrant. Nortel, Nortel (Logo), the Globemark, This is the Way, This is Nortel (Design mark), SL-1, Meridian 1, and...
Page 3: Revision History
• Meridian 1 Telephones (553-3001-108) • Meridian 1 European Digital Telephones (553-3001-114) • Telephone and Attendant Console Installation (553-3001-215) • M3900 Series Meridian Digital Telephones (553-3001-216) • Option 11C and 11C Mini Technical Reference Guide (553-3011-100) Content from Option 11C and 11C Mini Technical Reference Guide also appears in Circuit Card: Description and Installation (553-3001-211).
Page 4 Page 4 of 504 Revision history 553-3001-367 Standard 3.00 August 2005...
Page 5: Table Of Contents
Contents List of procedures ......About this document ..... . . Subject ..
Page 6 Features ..........Specifications .
Page 7 Contents ..........Engineering a telephone line ....... . .
Page 8 Features and options ........Relocation .
Page 9 Appendix D: M2317 telephone ....439 Contents ..........
Page 10 Page 10 of 504 Contents 553-3001-367 Standard 3.00 August 2005...
Page 11: List Of Procedures
Page 11 of 504 List of procedures Procedure 1 Connecting the BLF/CGM to the M2250 attendant console ......35 Procedure 2 Checking the functionality of the Busy Lamp Field/Console Graphics Module .
Page 12 Page 12 of 504 List of procedures Procedure 10 Performing a loopback test on the M2250 attendant console ......64 Procedure 11 Designating keys on an M2250 attendant console .
Page 13: Procedure 23
Changing the telephone position ....190 Procedure 30 Changing the telephone angle ....190 Procedure 31 Wall-mounting the telephone .
Page 14: Procedure 36
Displaying the M3900 Diagnostics ....263 Procedure 45 Engineering a telephone line ..... 290 Procedure 46 Calculating DC loop resistance .
Page 15: Procedure 50
Procedure 57 Removing the finger wheel from analog 500-type telephone ..... . . 311 Procedure 58 Designating analog 2500-type telephone ... 312 Procedure 59 Connecting analog (500/2500-type) telephones .
Page 16: Procedure 63
List of procedures Procedure 63 Installing the M2317 telephone ....361 Procedure 64 Performing the M2317 telephone self-test ..364 Procedure 65 Designating Meridian Modular Telephones .
Page 17: Procedure 74
Adding a Headset (M3310 and M3820 only) ..483 Procedure 84 Adjusting the telephone to the desktop shallow-angle position ....484...
Page 18: Procedure 85
Page 18 of 504 List of procedures Procedure 85 Wall mounting the telephone ..... 485 553-3001-367 Standard 3.00 August 2005...
Page 19: About This Document
A section is also provided on engineering and configuring digital telephone lines. This document does not provide information about IP Phones. For information on IP Phones, refer to IP Phones: Description, Installation, and Operation (553-3001-368).
Page 20: Applicable Systems
Applicable systems This document applies to the following systems: • Communication Server 1000S (CS 1000S) • Communication Server 1000M Chassis (CS 1000M Chassis) • Communication Server 1000M Cabinet (CS 1000M Cabinet) • Communication Server 1000M Half Group (CS 1000M HG) •...
Page 21: Intended Audience
This document is intended for individuals responsible for installing, configuring, operating, administering, and troubleshooting Meridian proprietary telephones, attendant consoles and add-on modules, and engineering and configuring digital telephone lines. Conventions Terminology In this document, the following systems are referred to generically as “system”:...
Page 22: Related Information
• Communication Server 1000E (CS 1000E) • Meridian 1 The following systems are referred to generically as “Small System”: • Communication Server 1000M Chassis (CS 1000M Chassis) • Communication Server 1000M Cabinet (CS 1000M Cabinet) • Meridian 1 PBX 11C Chassis •...
Page 23: Procedure
Guide • Meridian Digital Telephones: M3902, M3903, M3904 Quick Reference Guide • Meridian Digital Telephone: M3905 Call Center User Guide • Nortel M2016S Secure Set Quick Reference Guide • Nortel M2016S Secure Set User Guide For information on IP Phones, refer to IP Phones: Description, Installation, and Operation (553-3001-368).
Page 24: How To Get Help
How to get Help Getting Help from the Nortel Web site The best source of support for Nortel products is the Nortel Support Web site: www.nortel.com/support This site enables customers to: • download software and related tools • download technical documents, release notes, and product bulletins •...
Page 25: Getting Help Through A Nortel Distributor Or Reseller
About this document Page 25 of 504 Getting Help through a Nortel distributor or reseller If you purchased a service contract for your Nortel product from a distributor or authorized reseller, you can contact the technical support staff for that distributor or reseller.
Page 26 Page 26 of 504 About this document 553-3001-367 Standard 3.00 August 2005...
Page 27: Attendant Consoles
Attendant consoles Contents This section contains information on the following topics: Introduction ..........Engineering codes .
Page 28: Introduction
Introduction Attendant consoles are designed to assist in placing and extending calls into and out of a telephone switching system. The console is operated by an attendant who is the human interface between the system and the users. The M2250 attendant console is a stand-alone, digital attendant console designed for telephone traffic control in the CS 1000 and Meridian 1.
Page 29: Engineering Codes
For more information on Attendant PC and the PCCIU, refer to the following documents: • Attendant PC: Description, Installation, and Operation (553-3001-320) • PC Console Interface Unit Installation Guide • PC Console Interface Unit Quick Reference Guide Engineering codes Refer to Table 2 for engineering codes for available M2250 attendant console models and related equipment.
Page 30 Table 2 Engineering codes for the M2250 and related equipment (Part 2 of 3) Engineering code Model NT3G42BA-98 BLF/CGM NT6G00AF-35 M2250 NT6G40BA-35 M2250 NT6G41BB-35 M2250 NT6G42BC-35 M2250 NT6G43BA-35 M2250 NT6G43BA-98 M2250 NT6G44BA-35 M2250 NT6G45BA-35 M2250 NT6G47BB-35 M2250 NT6G47BB-98 M2250 NT6G48BC-35 M2250 NT6G48BC-93 M2250...
Page 31: Features
Table 2 Engineering codes for the M2250 and related equipment (Part 3 of 3) Engineering code Model NT6G53BB-35 M2250 NT6G55BA-35 M2250 NT6G56BB-35 M2250 NT6G57BA-35 M2250 NT6G57BA-98 M2250 NT3G30AA-35 Adjustable stand NT3G30AA-98 Adjustable stand NT7G10AA Attendant Supervisory Module (ASM) Features The M2250 has the following features: •...
Page 32 • In Shift mode, the M2250 can have up to 10 extra flexible feature keys for a total of 20. • An optional supporting stand that can be adjusted to nine different positions. • A handset and headset volume slider control, situated below the dial pad. •...
Page 33 The BLF/CGM can do the following: • display the status (busy or idle) of up to 150 consecutive extensions within the system Standard Busy Lamp Field (SBLF) • display the status (busy or idle) of any hundred group of DNs within the system Enhanced Busy Lamp Field (EBLF) •...
Page 34: Connecting The Blf/Cgm To The
Installation The BLF/CGM mounts on the back of the attendant console and is held on by snap-fits and screws. It is connected to the console using a 16-way connector that is located on the keyboard Printed Circuit Board (PCB). This connector is accessed through a rectangular knockout section located underneath the casing overhang at the Meridian logo location.
Page 35: Connecting The Blf/Cgm To The M2250 Attendant Console
Figure 1 Busy Lamp Field/Console Graphics Module on the M2250 attendant console Procedure 1 Connecting the BLF/CGM to the M2250 attendant console Disconnect the main power/system cable from the rear of the attendant console, and remove the handset jack plug from the side. Move the adjustable display to the down position to protect it from damage while installing the BLF/CGM.
Page 36 Figure 2 Volume slider position Place the attendant console facedown on a properly prepared work surface, taking care to avoid scratching or damaging the top cover or display. Remove the adjustable stand, if required. The stand is secured with four screws. Remove the stand as a complete assembly, and set aside.
Page 37 Figure 3 Removing the fastening screws Remove These 12 Screws Do Not Remove These Screws Raise and hold the top cover to remove the single cable connector only. The alerter cable does not need to be removed. See Figure 4 on Remove the top cover, and place it upside down to the left of the attendant console.
Page 38 Figure 4 Removing the top cover Remove flat cable Remove the knockout section on the back of the attendant console (see Figure 5 on remnants of the breakaway tags. Feed the flat ribbon cable for the Busy Lamp Field/Console Graphics Module (BLF/CGM) through the knockout hole in the base of the attendant console.
Page 39 Figure 5 Attendant console knockout section Base 10 Push down on the attendant console, while holding the BLF/CGM unit, until the two locators snap into place. See Figure 6 on 11 Fit the BLF/CGM ribbon cable onto the top cover circuit board, into the flexible strip connector J4 (so that the blue line on the cable faces away from the circuit board).
Page 40 Figure 6 Connecting the BLF/CGM to the attendant console BLF/CGM 18 Cable in BLF power at the local Main Distribution Frame (MDF) as per M2250 cross-connections. 19 If required, replace the adjustable stand. 20 Reconnect the main system cable to the rear of the console. 21 If the BLF/CGM has been correctly installed, the main menu appears when power is supplied to the attendant console.
Page 41 22 Define the Busy Lamp Field in the system database. Refer to Features and Services (553-3001-306). 23 Test the Busy Lamp Field features using M1250/M2250 Attendant Console User Guide. Figure 7 Positioning the top cover and the BLF/CGM Rotate Back BLF/CGM Slide Back and Down...
Page 42: Checking The Functionality Of The Busy Lamp Field/Console Graphics Module
Figure 8 Attaching the top cover to the attendant console base and BLF/CGM Procedure 2 Checking the functionality of the Busy Lamp Field/Console Graphics Module Use this procedure to check the functionality of the BLF/CGM. Once in this menu, the dial pad is in CGM mode. When any dial pad keys are pressed, except the pound (#) key, the keys are echoed on the BLF/CGM.
Page 43: Removing The Busy Lamp Field/Console Graphics Module
Press the pound (#) to exit and return to Diagnostics menu 1. Procedure 3 Removing the Busy Lamp Field/Console Graphics Module Disconnect the main power/system cable from the rear of the attendant console, and remove the handset jack plug from the side. Move the adjustable display to the down position to protect it from damage while removing the BLF/CGM.
Page 44: Procedure
11 Ensuring that the volume slider is fully engaged in the correct slider, hold the top cover and console base firmly together. Turn the assembly upside down (see Figure 8 12 Reinsert the 12 screws that secure the top cover to the console base and tighten.
Page 45: Installing An Attendant Supervisory Module On An M2250 Attendant Console
An attendant console configured as a supervisor does not need the ASM installed. To accept the ASM, the minimum vintage M2250 attendant console is M2250AD. To fully support the ASM, the minimum vintage BLF/CGM is AB. The third PWR TN must be programmed and wired out to support the ASM.
Page 46: Procedure
Raise and hold the top cover to remove the single cable connector. The alerter cable does not need to be removed (see Figure 4 on Remove the top cover and place it upside down to the left of the attendant console.
Page 47 Figure 9 Identifying the correct grid positions on the main PCB and attaching the ASM J3 connector M2250 main PCB (cutaway) Grid marks Insert Standoffs here Telephones and Consoles Pin connector Attendant Supervisory Module Description, Installation, and Operation 553-AAA0634...
Page 48: Physical Description
Physical description Figure 10 on layout. The user-accessible components are labeled using a row/column grid arrangement. Figure 11 on the console. These illustrations show where to find the various components. Dimensions Dimensions of the M2250 attendant console are as follows: Table 1 Dimensions Width...
Page 49 Attendant consoles Page 49 of 504 Figure 10 M2250 attendant console – top view Telephones and Consoles Description, Installation, and Operation...
Page 50 Figure 11 M2250 attendant console – rear, left side, and bottom views Handset/Headset jacks 25-pin subminiature D-type male connector for cable connecting console to distributing frame Handset/Headset jacks (same on opposite side) 553-3001-367 Standard 3.00 Display panel (can be tilted upwards) Protective plastic cover to be installed when connector is not in use RS-232 female connector for connection...
Page 51: Keyboard Layout
Keyboard layout Refer to Table 3 for the description of keys and Figure 10 on Figure 11 on section. Function keys The attendant console has eight function keys, located directly below the display screen. Refer to Table 3 for the positions, functions, and markings of these keys.
Page 52 Table 3 Softkey definitions and functions (Part 2 of 3) Key number (see Figure 10) 553-3001-367 Standard 3.00 Symbol August 2005 Function Prime function (normal): Scrolls the currently selected line to the left. Level 1 function (Shift): Decreases the alert speaker volume.
Page 53 Table 3 Softkey definitions and functions (Part 3 of 3) Key number (see Figure 10) Switches A slider control, located below the dial pad, between columns DI/EI and FI, controls the handset and headset receive volume level. See Figure 10 on page A Power Fail Transfer (PFT) switch is located in the baseplate.
Page 54 accepts both carbon and electret handsets or headsets and automatically adapts itself to each type. Note: Electret headsets and handsets are polarity sensitive and must be correctly inserted into the jack. LCD indicators The LCD indicators on the M2250 display triangular symbols that normally point towards the key with which they are associated.
Page 55: Display Screen Messages
Display screen messages Source information appears on line 2 of the display screen. Destination information appears on line 3 of the display screen. The status messages listed below appear on line 4 of the display screen panel. — MN — MJ —...
Page 56: Local Console Controls
If the emergency power fail transfer feature is activated, the console status will be displayed as EMERGENCY. Connections The line cord connects to the rear of the M2250 attendant console through a 25-pin subminiature D-type connector. The jack connector is attached to the line cord for user safety and equipment protection (pins are not exposed).
Page 57: Wiring
Figure 12 on For a list of terminal connections, see Table 5 on Installing wiring Follow the steps in Procedure 5 to install the wiring for a telephone. Procedure 5 Installing wiring Assign a number to the wire or cable used.
Page 58 Run the wire or cable between the telephone location and nearest cross-connect point (if not previously run). Connect the cable or wire to the telephone connecting block. Designate the telephone connecting block. Figure 12 Zone cabling and conduit assignment Zone...
Page 59: Installation
Terminate leads at the cross-connect terminal and designate the blocks according to the house cable plan. Table 5 Terminal connections Connecting block Designations NE-47QA or NE-284-74-500 QBB1B 1 adapter Normal operating ranges The M2250 attendant console has a maximum permissible loop length of 3500 ft (915 m), assuming 24 AWG (0.5 mm) wire with no bridge taps.
Page 60: Installing The M2250 Attendant Console
If an attendant console must be returned to the factory, pack it in the appropriate container to avoid damage during transit. Remember to include all loose parts (cords, handset, power unit, labels, and lenses) in the shipment. Installation and removal Use the following procedures to install and remove M2250 attendant consoles.
Page 61: Removing The M2250 Attendant Console
Add a line circuit for the attendant console, if not already done. Refer to Circuit Card: Description and Installation (553-3001-211). Cross-connect the attendant console at the cross-connect terminal. See Procedure 12 on Enter the related attendant console data in the system. Refer to Software Input/Output: Administration (553-3001-311).
Page 62: Removing The M2250 Attendant Console Top Cover
Removing the M2250 attendant console top cover Follow the steps in Procedure 8 to remove the M2250 Attendant top cover. Procedure 8 Removing the M2250 attendant console top cover Disconnect any plugs and cords from the attendant console. Remove the ten 10-mm fastening screws in the flange of the attendant console, as well as one 10-mm and one 40-mm screw on the base of the attendant console.
Page 63: Installing The M2250 Attendant Console Top Cover
Holding the top cover and the base together by hand, turn the attendant console right-side up and place it back on the work surface. Carefully lift the faceplate straight up and disconnect the 20-pin plug ribbon cable located at J2. Note: On attendant consoles with a display attached to the top cover, do not connect or disconnect the cable to the display unless the attendant console line cord is disconnected.
Page 64: Performing A Loopback Test On The M2250 Attendant Console
Performing a loopback test Follow the steps in Procedure 10 to perform a loopback test on the M2250 attendant console. Procedure 10 Performing a loopback test on the M2250 attendant console Make a loopback connector. Prepare a blank 25-way RS-232 plug by internally connecting pins 2 and 3 together with strapping wire.
Page 65: Designating Keys On An M2250 Attendant Console
The Directory Number (DN) designation window on the attendant console is located above the keypad. Follow the steps in Procedure 11 to designate keys on an M2250 attendant console. Procedure 11 Designating keys on an M2250 attendant console Remove the cap from each key requiring a designation by gently pulling upward on the cap.
Page 66 Figure 14 M2250 key designations in Shift mode (QMT2 not enabled) Note ICI9 ICI8 TGB7 ICI7 TGB6 ICI6 TGB5 ICI5 TGB4 ICI4 TGB3 ICI3 TGB2 ICI2 TGB1 ICI1 TGB0 ICI0 553-3001-367 Standard 3.00 LPK5 LPK4 LPK3 LPK2 LPK1 LPK0 August 2005 BLF Functions only MODE EX SR...
Page 67 Figure 15 M2250 key designations in Unshift mode (QMT2 enabled) ICI09 ICI19 ICI08 ICI18 ICI07 ICI17 ICI06 ICI16 ICI05 ICI15 ICI04 ICI14 ICI03 ICI13 ICI02 ICI12 ICI01 ICI11 ICI00 ICI10 LPK5 LPK4 LPK3 LPK2 LPK1 LPK0 Telephones and Consoles EX SR EX DS RL SR RL DS...
Page 68: Procedure
Figure 16 M2250 designations in Unshift mode (QMT2 not enabled) LCD Display Screen (4 or 2 lines for M2250) ICI9 ICI8 ICI7 ICI6 ICI5 ICI4 ICI3 ICI2 ICI1 ICI0 Cross-connecting attendant consoles Terminations are located on the vertical side of the distributing frame when frame-mounted blocks are used and located in the blue field when wall-mounted blocks are used.
Page 69: Cross-Connecting Attendant Consoles
Procedure 12 Cross-connecting attendant consoles Locate the attendant console terminations at the cross-connect terminal. Connect Z-type cross-connecting wire to the leads of the attendant console. Locate the line circuit card (TN) terminations. Run and connect the other end of the cross-connecting wire to the assigned TN terminal block.
Page 70 Table 7 Inside wiring colors Z station wire 553-3001-367 Standard 3.00 16/25-pair cable W-BL BL-W August 2005 Connect to equipment TN First pair Tip First pair Ring Second pair Tip Second pair Ring...
Page 71 Figure 17 M2250 attendant console cross-connections To 1st TN To 2nd TN To 3rd TN To 4th TN Tip To 4th TN Ring Note 1 To 5th TN Tip To 5th TN Ring Part of Power Fail or Energy Transfer ALARM Major Alarm + VPS...
Page 72 The following notes refer to Figure 17 on M2250 attendant console cross-connections. Note 1: The M2250 is powered by means of the line circuits. In addition to the primary TN, secondary TN, and ASM TN, two TNs are cabled to the M2250 using the +AUX and –AUX leads.
Page 73 Table 8 M2250 attendant console connections (Part 1 of 3) Mounting cord Lead designation number TCM primary TCM secondary Attendant Supervisory Module Spare +AUX –AUX Spare Telephones and Consoles 16/25-pair connector cable Pair number Color Connected to W-BL TN #1 BL-W TN #2 W-SL...
Page 74 Table 8 M2250 attendant console connections (Part 2 of 3) Mounting cord Lead designation Spare Power Fail or Energy Transfer Spare Spare Spare Spare Major Alarm Spare VPS RTN Spare Code Blue 553-3001-367 Standard 3.00 16/25-pair connector cable Pair number number August 2005 Color...
Page 75 Table 8 M2250 attendant console connections (Part 3 of 3) Mounting cord Lead designation number Note 1: Connect to Pin 3 or 28 of the appropriate PFJ5 terminal block. Note 2: Connect TC to Pin 29 or 5 and ALM to Pin 4 or 31 of the appropriate PFJ5 terminal block.
Page 76 Table 9 M2250 typical cross-connections (Part 2 of 2) Pair 553-3001-367 Standard 3.00 Pair Pins Color R-BR BR-R BK-BL BL-BK BK-O O-BK BK-G G-BK BK-BR BR-BK BK-S S-BK Y-BL BL-Y August 2005 ISDLC Connections Connections Unit Unit Unit Unit Unit Unit Unit Unit...
Page 77: Operation
Operation This section contains operating procedures for the M2250 attendant console. The attendant console faceplate layout is shown in Figures 14 through 16, starting on references throughout this section. M2250 configurations The M2250 attendant console can be configured to operate with the QMT2 feature, which is provided by a QMT2 add-on module incorporated in the console.
Page 78 QMT2 feature enabled When the QMT2 feature is enabled, the following conditions apply: • If the console is not in Shift mode, the keys in strip AK and/or BK function as Incoming Call Identification (ICI) keys. • If the console is in Shift mode, the keys in keystrips AK and BK function as Trunk Group Busy (TGB) keys.
Page 79 Figure 18 PC Console Interface Unit brandline insert Status LED alerter speaker M2250 feature key modes Functions shown for some of the feature keys in Table 3 depending on which console mode is in effect while the key is being pressed. Table 10 on When a feature key is pressed while the attendant console is in a mode other than normal or Level 1, nothing happens.
Page 80 available TGB keys on the M2250. With QMT2 enabled, the number of TGB keys on each console is doubled. Table 10 Softkey alternate functions Operational mode Normal Normal Normal Normal Shift, F1 Level 1 Shift, F2 Level 1 Shift, F3 Level 1 Shift, F4 Level 1...
Page 81: Entering The M2250 Diagnostics Mode
M2250 console diagnostics Use the Diagnostics menu to check the functions of the console and to perform tests. To enter the Diagnostics mode, use Procedure 13. Figure 19 shows the main Diagnostics menu for the M2250 attendant console. Procedure 13 Entering the M2250 Diagnostics mode Press the Shift key.
Page 82: Testing The Keyboard
Procedure 14 Testing the Keyboard Use this procedure to check the functionality of each key on the console. When a key is pressed, its location code is displayed within parentheses. For example, (00) denotes the upper left-hand ICI key. From Diagnostics menu 1, press 1. Press any key on the console.
Page 83: Testing The Lcd Indicators
Procedure 15 Testing the LCD indicators Use this procedure to check the functionality of each LCD indicator on the console. From the Diagnostics menu 1, press 2. Press 1 to turn all lamps ON. Press the asterisk (*) to turn each lamp OFF one by one.
Page 84: Testing The Busy Lamp Field/Console
Press the octothorpe (#) to exit and return to Diagnostics menu 1. Procedure 18 Testing the Busy Lamp Field/Console Graphics Module Use this procedure to check the functionality of the BLF/CGM. Once in this menu, the dial pad is in CGM mode. When any dial pad keys are pressed, except the octothorpe (#) key, the keys are echoed on the BLF/CGM.
Page 85: Testing The Display
Procedure 20 Testing the Display Use this procedure to check the functionality of the alphanumeric display panel. Cycle through a number of different display patterns to check for visual defects. From Diagnostics menu 2, press 1. Press the asterisk (*) to change the display screen pattern. Continue changing the pattern until all the patterns have been cycled through.
Page 86: Toggling Control Gates
Press the octothorpe (#) to exit and return to Diagnostics menu 1. Procedure 23 Toggling control gates Use this procedure to turn the conference bridge analog control gates, the auxiliary tone channel, and the Code Blue Relay ON or OFF. Note that the auxiliary control only affects the control gate on the ASIP circuit card.
Page 87 Reset To perform a hard reset of the console, from Diagnostics menu 2, press 5. The reset is performed immediately. All devices and memory on the UIP and ASIP boards are reset as if the power cord were unplugged and plugged in again.
Page 88 Table 12 M2250 failure codes (Part 2 of 2) Printed Failure circuit code pack (PCP) ASIP ASIP ASIP ASIP ASIP ASIP 553-3001-367 Standard 3.00 Reason A key in column C is stuck. A key in column D0 is stuck. A key in column D1 is stuck.
Page 89 The failure codes produced by the firmware in response to the detection of a hardware fault are bit-significant as follows: ASIP * Refers to key’s column number. Note: Bit 7 indicates whether the failure occurred on the user interface printed circuit card (UIP) (B7=0) or on the audio and system interface printed circuit card (ASIP) (B7=1).
Page 90 Enhanced Night Service This feature allows Public Network (Central Office [CO], Direct Inward Dial [DID], Foreign Exchange [FEX], and Wide Area Telephone service [WAT]) trunks to be assigned to specific Directory Numbers (DN) during Night Service.
Page 91 Attendant Blocking of DN The Attendant Blocking of DN (ABDN) feature enables the attendant to block a DN for a telephone from receiving or making calls. This is particularly useful when a caller dials the attendant DN and requests an external (long distance) call.
Page 92 Refer to ISDN Primary Rate Interface: Features (553-3001-369) for further details. Network Attendant Services This feature allows attendant services to be distributed anywhere within a Meridian ISDN network. If, at the time of an attendant request, attendant services are not available at a station’s local node, connection to an attendant at a remote node takes place.
Page 93 • Wide Area Telephone Service indicates that the incoming call originated at a wide area telephone exchange. • Recall indicates that a camped-on call or a call extended to an idle station has not been answered for 30 seconds or that a station is recalling the attendant.
Page 94 • Night Service permits incoming calls to the attendant to be routed to a preselected station. The Night Service key enables the attendant to assign the Night Directory Number (DN) and to initiate Night Service. When assigning the Night Service DN, “NIGHT” flashes on line 4 of the display.
Page 95 All other features may be assigned to any of the keys on strip FK. Refer to Software Input/Output: Administration (553-3001-311) for additional information. The following are some of the more common feature keys: • Attendant End to End Signaling enables the attendant to send dual tone multifrequency (DTMF) signals to either the source or destination party.
Page 96 Attendant Administration Attendant Administration is an optional feature that allows the attendant to modify some of the features assigned to selected telephone sets within the attendant’s customer group. The attendant can enter a special program mode with an assigned key.
Page 97 Classes of service and prompts are provided which enable administrators to inhibit specific users from receiving collect DID and Central Office calls. These can be configured for the following: • PBX and BCS through the Collect Call Blocking Allowed/Denied (CCBA/CCBD) option •...
Page 98 Protection levels (IPL) of the wanted and unwanted parties. The system provides Executive Intrusion from attendant consoles. Executive Intrusion from Telephone Sets is not supported. However, a Meridian 1, CS 1000M, or CS 1000S PBX will accept an EI activation request from an ordinary set on a third party PBX.
Page 99 Attendant consoles Page 99 of 504 Busy Verify and Barge-in Enhancement Attendant Monitor changes the operation of Busy Verify and Barge-in slightly. Tone is now configurable. Busy Verify and Barge-in restrictions relating to the Warning Tone Allowed/Denied Class of Service apply to Attendant Monitor as well.
Page 100 SACP key. The attendant can then hold the call on the console, or release the call as usual. When the attendant tries to present the call (after it has recalled to the attendant) to the wanted party, this party may have originated another call. In that case, the attendant receives the indication that the set is busy, and can then camp-on the call again or release it, as usual.
Page 101 Powering and reset After a power failure or a temporary corruption of data, the M2250 attendant console is reset automatically. If a permanent fault condition is detected, the console enters the maintenance mode (Position Busy), and a failure message is displayed on the LCD screen. Note 1: The failure code format is XXH, where XX is a two-digit hex-code indicating where the fault has been detected.
Page 102: Standard 3.00 August
Page 102 of 504 Attendant consoles 553-3001-367 Standard 3.00 August 2005...
Page 103: M2016S Secure Set
Installation and removal of M2016S Secure Set ....Designate the telephone ........
Page 104: Introduction
Introduction The M2016S is a Telephone Security Group Class II-approved telephone designed to provide on-hook security. It is a high-performance multi-line telephone with 16 programmable feature keys. The M2016S uses relay circuitry that physically disconnects the handset from the telephone circuit when the switchhook is depressed.
Page 105: Software Requirements
Figure 20 illustrates the M2016 Secure Set. Figure 20 M2016S Secure Set Switchook Rls key Hold key Volume control Software requirements The option number for the M2016S is 170. The mnemonic is ARIE. The DSET package (88) and the TSET package (89) are required. Telephones and Consoles Filler plate Brandline...
Page 106: Physical Description
Physical description The M2016S is equipped with: • LCD indicators • Volume control • Message Waiting lamp • Hold key • Release key • Speaker LCD indicators The M2016S has a number of programmable keys with LCD indicators that can be assigned to any combination of directory numbers and features. The lower right-hand key (key 0) is reserved for the Primary DN.
Page 107: Message Waiting Lamp
Message Waiting lamp The telephone has a red triangle in the upper right-hand corner that lights brightly to indicate a message is waiting. This LED is the primary message waiting indicator and lets you know a message is waiting regardless of whether the telephone has a message waiting key/lamp pair.
Page 108: Features
Features The M2016S has 16 programmable keys. Earlier models can have a Display Module added. Later models of the set come with a display pre-installed. Note: If the set is equipped with a Display, the number of programmable keys is reduced by one, as key 07 automatically becomes the Program key.
Page 109: Specifications
The upper right-hand key (key 07) automatically becomes the Program key when a Display Module is configured with the telephone. The Program key is local to the set and shows blank when you print key assignments in LD 20. On-hook security The M2016S is a Telephone Security Group Class II-approved telephone designed to provide on-hook security.
Page 110: Line Engineering
The M2016S uses a 6 conductor line cord (A0346862). Note: Use only the line cord provided with the telephone. Using a cord designed for other digital telephones could result in damage to the M2016S.
Page 111: Power Requirements
Power Supply Board. The Power Supply Board receives its power through pins 1 and 6 of the line cord. The Power Supply Board connects to the telephone through a 14 pin bottom entry connector. The Power Supply Board comes factory installed with any configuration of the M2016S.
Page 112 Voltage at rated current: 26.7 V AC minimum Rated load current: 700 mA Note: You cannot wall mount the telephone over the wall jack when using a transformer, due to the size of the RJ-11 adapter. Hang it above or to the side of the jack and run the line and power cords to it.
Page 113: Installation
Figure 21 Configuration of local plug-in transformer Installation Packing and unpacking Use proper care when unpacking the M2016S. Check for damaged containers so that appropriate claims can be made to the transport company for items damaged in transit. Telephones and Consoles 553-AAA0725 Description, Installation, and Operation...
Page 114: Installing The M2016S Telephone
If a telephone must be returned to the factory, pack it in the appropriate container to avoid damage during transit. Remember to include all loose parts (cords, handset, power unit, labels, and lenses) in the shipment. Installation and removal of M2016S Secure Set...
Page 115 Make sure the SPRE number is printed on the Quick Reference Card. End of Procedure Figure 22 M2016S Secure Set connections White Black Meridian CS 1000 Digital / Meridian 1 Telephone Green Yellow Blue Alternate power To closet Wall mount Power Supply transformer 553-AAA2030...
Page 116: M2016S Self-Test
Procedure 25 M2016S self-test Unplug the line cord from the telephone. While holding down the RLS key, plug in the line cord to the telephone. Let go of the RLS key. 553-3001-367 Standard 3.00...
Page 117 Follow the steps in Table 15 to perform the necessary steps and check results. Table 15 M2016S telephone self-test steps and results (Part 1 of 2) Step Action Begin test (plug in line cord while holding down the RLS key).
Page 118 Table 15 M2016S telephone self-test steps and results (Part 2 of 2) Step Action Plug in the headset (if applicable). Press the dial pad keys. Unplug the headset. Press the right side of the volume control key. Press the right side of the volume control key.
Page 119: Designating The M2016S Telephone
Procedure 27 Cross-connecting the telephones Locate the telephone terminations at the cross-connect terminal. Telephone terminations are located on the vertical side of the frame when frame-mounted blocks are used and in the blue field when wall-mounted blocks are used. Connect Z-type cross-connecting wire to the leads of the telephone. See Table 16 on Locate the line circuit card (TN) terminations.
Page 120 Line circuit card (TN) terminations are located on the horizontal side of the distributing frame when frame-mounted blocks are used and in the white field when wall-mounted blocks are used. Run and connect the other end of the cross-connecting wire to the assigned TN terminal block.
Page 121 Table 17 Inside wiring colors Z station wire Figure 24 M2016S telephone cross-connections Pack connector PE shelf Line Pack Unit 0 Unit 1 Unit 6 Unit 7 Part of 25 pair cable Inside wiring colors 16/25-pair cable Cross connect block...
Page 122 Page 122 of 504 M2016S Secure Set 553-3001-367 Standard 3.00 August 2005...
Page 123: M 3900 Description
Physical description........M3901 Entry Telephone........
Page 124: Introduction
Headset options ........Telephone wall-mount kit ....... .
Page 125 • Display-Based Accessory Module (M3904) • Flash download of firmware (M3902, M3903, M3904. and M3905) • Language selection during software installation for M3900 Series Digital Telephones The M3900 Series Digital Telephones, X11 Release 25.40 (Phase III) and later, supports the following features and enhancements: •...
Page 126: Automatic Call Failover
The M3900 Series Digital Telephone uses this new mode of reregistration only when the Call Server explicitly tells the telephone to do so. M3900 Series Digital Telephones clear all call information if they register to a Call Server or Line Terminal Proxy Server (LTPS) that does not support the ACF feature.
Page 127: Physical Description
For more information on Active Call Failover, refer to IP Line: Description, Installation, and Operation (553-3001-365). Physical description These telephones are digital, integrated voice/data telephones with the physical features listed in Table 18. Table 18 M3900 features (Part 1 of 2) M3901 entry level lines sup-...
Page 128: M3901 Entry Telephone
Note 1: All telephones are desk- or wall-mountable, have message waiting LED with visual ringing, and have volume control. Note 2: The KBA and DBA modules cannot be wall mounted. M3901 Entry Telephone The features of the M3901 include: •...
Page 129: M3902 Basic Telephone
Line, Feature, Hold, Goodbye, and Volume control • feature activation and Message waiting/incoming call status indicator • support for an amplified headset Figure 25 M3901 Entry Telephone Feature activation indicator M3902 Basic Telephone The features of the M3902 include: • one line Directory Number (DN) capability •...
Page 130: M3903 Enhanced Telephone
• one accessory port • handsfree calling option with LED Figure 26 M3902 Basic Telephone LCD indicator Handsfree key M3903 Enhanced Telephone The features of the M3903 include: • two programmable line/feature keys (soft-labeled) which have two layers each, giving the user access to four line/feature keys •...
Page 131 • fixed feature keys: Goodbye, Message, Call log (including Redial List), Applications, Shift, Goodbye, Hold, “Smart” Mute, and volume control • Navigation cluster, Quit, and Copy • three line by twenty-four character display area • Call Log (includes Redial List) •...
Page 132 Figure 27 M3903 Enhanced Telephone Handsfree key Volume bar 553-3001-367 Standard 3.00 LCD indicator Goodbye Hold Options Quit August 2005 Message waiting light Soft-labeled line/ feature keys. Programmable feature keys Fixed feature keys Copy Navigation keys 553-AAA0662...
Page 133: M3904 Professional Telephone
M3904 Professional Telephone The features of the M3904 telephone include: • six programmable line/feature keys (soft-labeled) which have two layers each, giving the user access to 12 line/feature keys • four Context-sensitive soft keys (soft-labeled) that change functionality depending on the features available or the application in use •...
Page 134 Figure 28 M3904 Professional Telephone LCD indicator Goodbye Hold Handsfree key Volume bar Options Quit 553-3001-367 Standard 3.00 August 2005 Message waiting light Soft-labeled line/ feature keys Programmable feature keys Fixed feature keys Copy Navigation keys 553-AAA0663...
Page 135: M3905 Call Center Telephone
M3905 Call Center Telephone The features of the M3905 Call Center Telephone include: • seven programmable line/feature keys (soft-labeled), giving the user access to seven line/feature keys • four Context-sensitive soft keys (soft-labeled) that change functionality depending on the features available or the application in use •...
Page 136 Figure 29 M3905 Call Center Telephone LCD display Goodbye Hold Supervisor Observe key Volume control bar Headset Mute Supervisor Emergency Note: The system administrator can configure four of the bottom six fixed feature keys (Make Busy, Not Ready, Supervisor and Emergency) to feature keys that suit the business needs of the Call Center user.
Page 137: Features
Set-to-Set Messaging The Set-to-Set Messaging feature provides a visual message from one M3900 telephone to another M3900 telephone when a user makes a call to that telephone. The user on an M3903, M3904, or M3905 set enters the Set-to-Set Messaging text at the telephone. Set-to-Set Messaging is accessed through the Applications key.
Page 138: Personal Directory
RETURN SOON -- 8:10 AM GONE FOR THE DAY The user may have only one Set-to-Set message on their telephone at a time. To activate Set-to-Set Messaging, the user must first define a message. If password protection is active for the M3900, it also applies to Set-to-Set Messaging.
Page 139: Corporate Directory
Operating parameters The user must have an M3903, M3904, or M3905 telephone to support the Corporate Directory feature. To access the Corporate Directory from the telephone, the user must have the Corporate Directory Class of Service enabled.
Page 140: Full Icon Support
The calls to the user’s primary DN are routed to the Virtual Office Host Terminal where the Virtual Office worker is logged in. For further information on Virtual Office, refer to “M3900 (single site) Virtual Office” on...
Page 141 The Ringing, I-Hold, U-Hold, and Active DN keys, represented by a generic icon Icon Support feature: Table 20 Icons and Cadences Call/Feature state Feature interactions There are no feature interactions associated with this feature. Feature packaging The M3900 Full Icon Support feature requires the following packages: •...
Page 142: Language Selection During Software Installation
The system software installer selects one of seven language sets to be installed on the system. This selection determines the languages available to M3900 Series telephone users. The language sets are as follows: Global 10 Languages — English, French, German, Spanish, Swedish, Italian, Norwegian, Brazilian Portuguese, Finnish, Japanese Katakana Western Europe 10 Languages —...
Page 143: Feature Keys
The fixed feature keys (see Table 21) are the feature keys on the M3900 Series Digital Telephone that are prelabeled with the assigned feature. The fixed feature keys appear on the telephone with text or icon labels. Telephones with icon labels are only available in specific market regions.
Page 144 Table 21 Fixed Feature Key text and icon labels (Part 2 of 4) Feature Headset Options DN line Feature (M3901) Message Directory/Log (M3904) Call Log (M3903) Shift Application Navigation Copy Quit 553-3001-367 Standard 3.00 Text Key Label Headset Options Line Feature Message Directory/Log...
Page 145 Table 21 Fixed Feature Key text and icon labels (Part 3 of 4) Feature Transfer (M3902) InCalls (M3905 Call Center) Not Ready (M3905 Call Center) Make Busy (M3905 Call Center) Call Supervisor (M3905 Call Center) Answer Agent (M3905 Call Center) Activity Code (M3905 Call Center)
Page 146 The programmable line/feature keys (soft-labeled) are the keys located at the left and right sides of the upper section of the display area. Soft-labeled keys are keys that are labeled on the telephone’s LCD display. The user-defined programmable line/feature keys of the M3900 Series...
Page 147: M3900 Accessories And Add-Ons
• Table 28 on M3900 accessories and add-ons Table 22 lists the accessories and optional hardware available for each M3900 Series Digital Telephone. Table 22 M3900 series telephone accessories compatibility (Part 1 of 2) release Accessory introduced Accessory Connection Module (ACM)
Page 148: Accessory Connection Module
Table 22 M3900 series telephone accessories compatibility (Part 2 of 2) release Accessory introduced Key-Based Release Accessory Module 24.24 (KBA) Meridian External Release Alerter and 24.24 Recording Interface (MEARI) Full Duplex Release Handsfree (FDHF) 25.40 Personal Directory Release PC Utility 24.24...
Page 149 The ACM and its accessory cartridges cannot be used in wall-mount applications. The ACM requires one of the following wall transformers to power any of the accessory cartridges: • 110 V wall transformer (NTMN80AA) •...
Page 150: Analog Terminal Adapter
The Analog Terminal Adapter (ATA) lets you connect an analog device such as a fax machine or modem to your telephone. You can have simultaneous use of the telephone and the analog device. The ATA is available for the M3902, M3903, M3904 and the M3905 models.
Page 151: Telephone Application Programming Interface (Tapi) Software
The Desktop TAPI Service Provider software accompanies your CTIA Cartridge. The Desktop TAPI Service Provider software interprets the information sent to the telephone and passes it on to a TAPI application. TAPI-compliant applications usually support activities such as placing, answering, holding transferring, and conferencing calls. This can include the information presented to the set display.
Page 152: Full Duplex Handsfree
The Personal Directory PC Utility Interface Cartridge is powered through the ACM. The ACM receives power through the telephone via the telephone line cord which is connected to a Teladapt wall transformer power supply (see Figure 37 on recommended wall transformer for the M3900 accessories.
Page 153: Meridian External Alerter And Recording Interface
(off hook). A call to any DN configured on the telephone triggers the alerter. The MEARI alerts to one active call at a time. If the telephone is already active on a call, a second call will not activate MEARI.
Page 154: Accessory Modules
Note: The MEARI is an interface only. The ringer, light, buzzer, or other alerting device is to be obtained through a third-party vendor of the customer’s choice. Accessory Modules The Display-Based and Key-Based Accessory Modules are mutually exclusive. A set with one or two KBAs configured or installed cannot have a DBA.
Page 155: Alternate Key Caps For The M3905
To install the handset cradle, uncover the hookswitch by removing the plate at the top front of the telephone, and snap the handset cradle in over this area. A headset, handset, or both must be plugged into the M3905 when ACD queue login is required.
Page 156: Headset Options
If no device is present and the HEADSET button is off, the system assumes a handset is being used in the handset port of the set. The system is then prepared to respond to signals from the M3905 telephone’s hookswitch, even though a headset is not present. M3905 firmware version 8.9 or later is required to send these hookswitch signals to the system.
Page 157: Telephone Wall-Mount Kit
Contact your Nortel distributor for qualified headset equipment. Headset considerations Test the headset with the telephone before using. In a noisy environment, an amplified headset is an option. When the amplified headset is used, two choices of volume control are available: the rocker control on the telephone and the switch on the headset.
Page 158 Page 158 of 504 M 3900 description The M3903, M3904, and M3905 also support Electronic Brandline. Refer to Features and Services (553-3001-306) for information on the Electronic Brandline feature. 553-3001-367 Standard 3.00 August 2005...
Page 159: Key Descriptions
Key descriptions This section provides key description and key configuration information for each model of the M3900 series. This section also shows the physical placement of the keys on each model: M3901, M3902, M3903, M3904, and M3905. M3901 key descriptions Table 24 gives a description of the keys on the M3901.
Page 160 Page 160 of 504 M 3900 description Figure 31 M3901 key positions Key 0 553-AAA0665 553-3001-367 Standard 3.00 August 2005...
Page 161: M3902 Key Descriptions
M3902 key descriptions Table 25 gives a description of the keys on the M3902. Figure 32 on shows the physical placement of the keys on the M3902. Table 25 M3902 key description Description Key 0 You must configure Key 0 as the Directory Number line. Note: The system administrator can configure Key 0 as a Voice Call (VCC), HotLine (HOT) Key, Single Call Non-ringing (SCN), Multiple Call Ringing (MCR), Multiple Call Non-ringing (MCN), Private Line Ringing (PLR), or...
Page 162: M3903 Key Descriptions
Figure 32 M3902 key positions M3903 key descriptions Table 26 gives a description of the keys on the M3903. Figure 33 shows the physical placement of the keys on the M3903. Table 26 M3903 key description (Part 1 of 3) Description Key 0 Primary Directory Number...
Page 163 Table 26 M3903 key description (Part 2 of 3) Description Key 3 Secondary Directory Number or Feature or Auto Dial Note 1: Keys 1-3 cannot be configured as the following features: • 3 Party Conference • 6 Party Conference • Call Forward •...
Page 164 Table 26 M3903 key description (Part 3 of 3) Description Key 22 Ringing Number Pickup Key 23 Configure as: • Speed Call • System Speed Call • Speed Call Controller • System Speed Call Controller (manual configuration—needs speed call list #) Key 24 Privacy Release (default) Key 25...
Page 165 M 3900 description Page 165 of 504 Figure 33 M3903 key positions Key [1,3] Key [0,2] Key [17,20,23] Key [18,21,24] Key [19,22,25] Key 16 553-AAA0667 Telephones and Consoles Description, Installation, and Operation...
Page 166: M3904 Key Descriptions
M3904 key descriptions Table 27 gives a description of the keys on the M3904. Figure 34 on shows the physical placement of the keys on the M3904. Table 27 M3904 key description (Part 1 of 2) Description Key 0 Primary Directory Number Key 1-11 Secondary Directory Number or Feature or Auto Dial Note 1: Keys 1-11 cannot be configured as the following features:...
Page 167 Table 27 M3904 key description (Part 2 of 2) Description Key 17 Call Transfer (default) Key 18 6 Party Conference (default) or 3 Party Conference Key 19 Call Forward (default) Key 20 Ring Again (default) Key 21 Call Park (default) Key 22 Ringing Number Pickup (default) Key 23...
Page 168 Figure 34 M3904 key positions Note: For M3904 and M3905 telephones, One-button feature access keys for the Callers and Redial lists cannot be programmed on DBA or KBA modules. 553-3001-367 Standard 3.00 Key [4,10] Key [5,11] Key [3,9] Key 16 August 2005 Key [2,8] Key [1,7]...
Page 169: M3905 Key Descriptions
M3905 key descriptions Table 28 gives a description of the keys on the M3905. Figure 35 on shows the physical placement of the keys on the M3905. Table 28 M3905 key description (Part 1 of 3) Description Key 0 Primary ACD Directory Number equivalent to the * In-Calls Key Note 1: The user can edit the label on Key 0 to display desired information.
Page 170 Table 28 M3905 key description (Part 2 of 3) Description Key 5 Feature Key 6 Feature Key 7 Options menu key Key 8-11 Configured as one of the following standard Call Center features: Key 8 = * Make Set Busy Key 9 = * Not Ready (must have CLS = AGN) Key 10 = * Emergency (must have CLS = AGN) Key 11 = * Call Supervisor (must have CLS = AGN)
Page 171 Table 28 M3905 key description (Part 3 of 3) Description Key 23 Configured as one of the following speed call services: • Speed Call • System Speed Call • Speed Call Controller • System Speed Call Controller Key 24 Privacy Release (default) Key 25 Charge Account (default) Key 26...
Page 172 Page 172 of 504 M 3900 description Figure 35 M3905 key positions Key 3 Key 7 Key 6 Key 5 Key 4 Key 2 Key 1 Key 0 Key [16,19,22] Key [17,20,23] Key [18,21,24] Key 10 Key 8 Key 11 Key 9 Key 0 553-AAA0669...
Page 173: M3900 (Single Site) Virtual Office
The Virtual Office feature allows users to log in to a designated M3903 or M3904 Digital Telephone and use their individual telephone configurations at that telephone. The calls to the user’s primary DN are routed to the Virtual Office Host Terminal where the Virtual Office worker is logged in.
Page 174 Page 174 of 504 M3900 (single site) Virtual Office The Host Terminal is the physical telephone that a user can user to log in as a Virtual Office worker. Both the M3903 and the M3904 can be configured as Host Terminals; however, a Virtual Office worker is required to log in to a Host Terminal that matches their Virtual Office telephone type.
Page 175 With Phase III M3900 Series Digital Telephones, the Meridian 1, or the CS 1000 system clears the Callers List and Redial List when a Virtual Office worker logs in or logs out of an M3903 or an M3904 Host telephone. The system administrator configures this functionality by defining Class of Service as Erase List Allowed (ELA) in LD 11 for the M3903 or M3904 Virtual telephone.
Page 176: Operating Parameters
Speed Call for Virtual Office Phase III Meridian Series Digital Telephones support Speed Call (SCU/SCC) and System Speed Call (SSU only) on Virtual Terminal numbers. Operating parameters The Virtual Terminal Prime DN cannot be a Primary DN on another terminal. The Virtual Terminal Prime DN (user A) can be the secondary DN of another Virtual Terminal (user B).
Page 177: Feature Implementation
Disable Virtual Office Automatic Logout (default). Enable Virtual Office Automatic Logout Virtual Office Automatic Logout time Use the 24-hour clock Description Add new data Change existing data M3900 series telephone types M3903 Virtual Terminal M3904 Virtual Terminal Telephones and Consoles Description, Installation, and Operation...
Page 178 LD 11 – Allow or deny the erasing of the Callers and Redial lists for Virtual Terminals (Part 2 of 2) Prompt Response (ELD) ELA LD 57 – Configure the Flexible Feature Codes for the Virtual Office feature (Part 1 of 2) Prompt Response TYPE...
Page 179 LD 57 – Configure the Flexible Feature Codes for the Virtual Office feature (Part 2 of 2) Prompt Response CODE VTLF <CR> VTLF xxxx <CR> LD 97 – Configure a Phantom loop for the Virtual Office feature Prompt Response TYPE SUPL SUPL Naaa...
Page 180 Standard 3.00 Description Print data block for the requested terminal type(s) List Terminal Numbers of the requested terminal type(s) Enter appropriate telephone model where xxxxx: 3903V = M3903 Virtual Terminal 3904V = M3904 Virtual Terminal 3903H = M3903 Host Terminal...
Page 181 LD 81 – Print a list or count of telephones with a specified Class of Service or feature (Part 2 of 2) Prompt Response Description <CR> Print all customers FEAT aaaa aaaa = Designates a feature mnemonic 3900 3900 = prints M3900-type telephones, including Virtual and Host Terminals DCFW DCFW = prints Default Call Forward Virtual Terminals...
Page 182 Page 182 of 504 M3900 (single site) Virtual Office 553-3001-367 Standard 3.00 August 2005...
Page 183: M3900 Installation And Configuration
Changing telephone positions......Wall-mounting the telephone ......
Page 184: Reliability
Reliability Reliability is measured by the Mean Time Between Failure (MTBF). The MTBF ratings for M3900 Series Digital Telephones are shown in Table 29. Table 29 M3900 Mean Time Between Failure ratings M3901 M3902 M3903 M3904 M3905 Key-Based Accessory module (KBA) CTI Accessory (CTIA) Power supply 553-3001-367...
Page 185: Environmental And Safety Considerations
Environmental and safety considerations Temperature and humidity Table 30 M3900 operating temperature and humidity requirements Operating state Temperature range Relative humidity Table 31 M3900 storage temperature and humidity requirements Storage Temperature range Relative humidity Safety and Electromagnetic compatibility The M3900 Series Digital Telephones have been tested and found to comply with Safety and Electromagnetic Compatibility (EMC) standards as shown in Table 32 on Refer to Product Bulletins or check with your Nortel representative for the...
Page 186 Table 32 M3900 Safety standards compliance Safety EN 60950 / IEC 60950 UL 60950 CSA 22.2 60950 AS3260, TS001, TA-1302 JATE Table 33 M3900 Electromagnetic Compatibility standards: Radiated and conducted (Part 1 of 2) EMC - Radiated and Conducted FCC CFR 47 Part 15 CSA C108.8 ICES-003...
Page 187 Changes or modifications not expressly approved by Nortel could void the user’s authority to operate this equipment. Note 2: The M3903 telephone (NTMN33GA) is CISPR A compliant. The M3903 meets CISPR 22 to Class B limits in the regions of Europe, the Middle East, and Africa.
Page 188: Line Engineering
15.5 dB loss at 256 kHz defines the loop length limit. Longer lengths are possible, depending on the wire’s gauge and insulation. Use only the line cord provided with the telephone. A line cord designed for another telephone can cause damage to the equipment.
Page 189: Installation
If the Tip and Ring signals are crossed on an M3901, M3902, or M3903, the telephone will not function. Connect the telephone to the connecting block. Place the telephone upright on the desk in the normal operating position. M3902 M3903 37.3...
Page 190: Changing The Telephone Position
Use Procedure 30 to change the telephone angle. Procedure 30 Changing the telephone angle Move the top of the footstand away from the telephone base (it has a snap connection). Place the footstand in the desired position and snap the top of the footstand back into place.
Page 191: Wall-Mounting The Telephone
The telephone wall-mount bracket kit contains a one-piece wall-mount plate to attach the telephone to the wall. For the M3901 and M3902 telephones, the supplied footstand can be reversed to allow wall-mount installation. An optional wall-mount brace kit may be purchased for the M3901 and M3902 to provide additional support.
Page 192: Installing The Acm
Slide the footstand down (using the plastic hinges) about 7 mm (1/4 in.) and swing the footstand away from the telephone base. Snap the ACM into the rectangular opening on the back of the telephone. Connect the ACM cable to the back of the telephone.
Page 193 Note 3: The accessories you attach to the telephone must be compatible. Table 23: “Accessory compatibilities” on compatibility of the available options. Figure 36 shows the installation of the ACM into the telephone footstand. Figure 36 ACM module Telephones and Consoles page 194.
Page 194: Installing The Wall Transformer
Installing the wall transformer Remove the line cord from the telephone jack. Insert the transformer adapter plug into the telephone wall jack. Insert the line cord into the wall transformer adapter jack. Figure 37 shows the connections for the wall transformer.
Page 195: Accessory Keying
Accessory keying On the M3903, M3904, and M3905 Digital Telephones there are two accessory ports on the back of the telephone footstand. On the M3902, there is a single accessory port on the back of the footstand. Each port can support one cartridge accessory.
Page 196 If problems continue, contact your system administrator. Flexible voice and data capabilities allow you to have continuous use of both the M3900 Series Digital Telephone and the attached analog device. Your system administrator configures the flexible voice and data capabilities for your telephone on the system equipment.
Page 197: Procedure
You can enter names and numbers into a Personal Directory file on your Personal Computer (PC). You can download the PC file directly to the M3904 or M3905 telephone. You can upload a directory from the M3904 to a PC to modify the M3904 directory.
Page 198: Installing The Kba
Note: If an ACM is installed, unplug the ACM and remove it from the footstand. Install the ACM in the Single KBA Footstand Assembly. Place the telephone and the KBA face down on a padded, level surface, and align them.
Page 199 KBA Installation Thread the cable through the opening in the side of the telephone. Insert the clips on the telephone into the hinges on the footstand; then press on the front of the footstand until it snaps into place. Install the Single KBA Footstand Assembly. See Figure 39.
Page 200: Installing The Single Kba Footstand
Footstand Assembly Install and tighten these screws Expansion KBA Plate Place the telephone and the two modules face down on a non-abrasive surface. Plug the cable from the second module into the 10-pin connection port on the first module. Thread the cable through the routing clips on both modules.
Page 201: Procedure
Procedure 37 Installing the Single KBA footstand Insert the clips on both the telephone and the KBA into the hinges on the footstand assembly, and press on the front of the footstand until they snap into place. While squeezing both the telephone and the KBA tilt handles, swing the footstand into the desired position.
Page 202: Installing The Handset Option For The M3905 Call Center Telephone
Gently pull the footstand off the clips. Place the telephone and the DBA face down on a padded level surface, and align them. Lower the DBA into place, and insert the 10-pin plug on the Module into the 10-pin slot on the telephone.
Page 203: Removing The Hookswitch Cover
Figure 40 Removal of the Hook Switch Cover Front view There are five tabs and two hidden snaps on the HookSwitch cover. There are two tabs along the right and three along the bottom edge (Front view). To remove the cover, the hidden snaps must be released (Rear view). Use Procedure 40 to remove the HookSwitch cover.
Page 204: Installing Alternate Key Caps For The M3905
When all tabs are in the proper position, secure the cradle into place by pushing straight downward. Installing alternate key caps for the M3905 Use the Key Extractor Tool with the M3905 Call Center Telephone to remove the programmable keys and replace them with alternate keys customizing your telephone to fit your need.
Page 205: Installing The Key Caps
Figure 42 Install the alternate key caps As shown in Figure 42, place the tips of the tool into the slots at the right and left of the key, grip tightly and pull straight upward. Do not rock or twist the key during removal or insertion, as this may damage the key seat and impair the functionality of the set.
Page 206: Configuration
Figure 37 on Connect the wall transformer adapter plug into the telephone wall jack. See Figure 37 on Connect the telephone line cord to the wall transformer adapter jack. See Figure 37 on Verify that the FDHF cartridge is working properly.
Page 207 LD 32 – Clear or reset a Personal Directory Password for M3900 telephones. LD 22 – Print M3900 peripheral software versions Note: The firmware versions for each M3900 telephone type will printed along with the versions of any other downloadable peripheral software.
Page 208 LD 11 – Configure the M3900 Series Digital Telephone (Part 1 of 5) Prompt Response Description REQ: New data Change current data TYPE: x..x Type of telephone 3901 = M3901 3902 = M3902 3903 = M3903 3904 = M3904 3905 = M3905...
Page 209 LD 11 – Configure the M3900 Series Digital Telephone (Part 2 of 5) Prompt Response Description Terminal number l s c u Format for Large System and CS 1000E system, where l = loop, s = shelf, c = card, u = unit.
Page 210 LD 11 – Configure the M3900 Series Digital Telephone (Part 3 of 5) Prompt Response Description (0)-2 Key-based Accessory module (configuration prompt KBA) The KBA prompt appears when the set type is M3904 or M3905. 0 = allows configuration of up to and including key number 31...
Page 211 LD 11 – Configure the M3900 Series Digital Telephone (Part 4 of 5) Prompt Response Description aaaa Class of Service options where aaaa: = (GRLD) Group Listening Denied, (M3902, M3903, M3904) = GRLA Group Listening Allowed, (M3902, M3903, M3904) = (HFD) Handsfree Denied,M3902, M3903, M3904)
Page 212 LD 11 – Configure the M3900 Series Digital Telephone (Part 5 of 5) Prompt Response Description xx aaa yyyy Telephone function key assignments where: xx = key number aaa = key name or function yyyy, zzz = additional information required Refer to the Key description table for each M3900 telephone: “M3901 key description”...
Page 213 LD 15 – Assign a default language and customize Set-to-Set Messages (Part 2 of 3) Prompt Response CUST 0-99 0-31 DFLT_LANG (ENG) STS_MSG (NO) YES MSG 01 <CR> <text string> Description Customer number Range for Large System and CS 1000E system Range for Small System, CS 1000S system, Media Gateway 1000B, and Media Gateway 1000T M3900 default language.
Page 214 LD 15 – Assign a default language and customize Set-to-Set Messages (Part 3 of 3) Prompt Response MSG 10 <CR> <text string> 553-3001-367 Standard 3.00 Description Keeps current message Input the new message to be displayed (up to 24 characters) August 2005...
Page 215 27 CLT 28 RLT XX CLT XX RLT Description Add new data Change existing data M3900 series telephone types M3903 Host set M3904 Host set M3903 Virtual set M3904 Virtual set M3905 set Configure Callers List key on a Context-sensitive soft key.
Page 216 3904V 3905 MLNG 553-3001-367 Standard 3.00 Description Add new data Change existing data M3900 series telephone types M3902 set M3903 Host set M3904 Host set M3903 Virtual set M3904 Virtual set M3905 set M3900 language selection The default is the language selection chosen for the customer in LD 15.
Page 217 LD 11 – Configure the default language for M3900 telephones (Part 2 of 2) Prompt Response TURK LD 11 – Configure the Server-based Applications (Corporate Directory and Set-to-Set Messaging) (Part 1 of 2) Prompt Response REQ: TYPE: 3903 3904 3905 Description English French...
Page 218 = (VCE), DTA - Voice Terminal, Data Terminal = (FLXD) - Flexible voice/data Denied = FLXA - Flexible voice/data Allowed Note 1: Class of Service must be VCE, FLXA if telephone is equipped with the optional Analog Terminal Adapter. = (STSD) Set-to-Set Messaging Denied...
Page 219 Note: The Clear command allows the system administrator to clear the M3900 Directory password of the specified M3900 Series Digital Telephone. This allows a user to access the M3900 Directory if the password has been forgotten or if the user wants to change the current password.
Page 220 Standard 3.00 Description Print data block for the requested terminal type(s) List Terminal Numbers of the requested terminal type(s) Enter appropriate telephone model where xxxxx: 3903V = M3903 Virtual Terminal 3904V = M3904 Virtual Terminal 3903H = M3903 Host Terminal...
Page 221 FDTM (NO) YES FDAY Description Change Flash Download Parameters Print Flash Download Parameters Flash Download for M3900 Series Digital Telephone Enter M3900 set type selected for Flash Download 3902 = M3902 3903 = M3903 3904 = M3904 3905 = M3905...
Page 222 LD 97 – Configure parameters for System-wide Flash Download (Part 2 of 3) Prompt Response FINT FTNR (NO) YES FSTN l s c u FETN l s c u FDNR (NO) YES 553-3001-367 Standard 3.00 Description Enter starting hour and length for a time interval. Prompted n times if n>0.
Page 223 LD 97 – Configure parameters for System-wide Flash Download (Part 3 of 3) Prompt Response FDDN c d1 d2 FRCE (NO) YES FVER 0-99 Description Flash Download Prime Directory Number range Prompt appears only if FDNR = YES c = Customer number (0-99) d1 = starting Prime DN d2 = ending Prime DN System-wide Flash Download control option...
Page 224 = card address u = unit address FDLI l s c u Initiate conditional download to an M3900 Series Digital Telephone when it becomes idle. FDLF l s c u initiate a forced download to an M3900 Series Digital Telephone regardless of its version and state.
Page 225 = 2 to 5 for M3902 to M3905 dd = the flash firmware version found on the system disk ff = the downloadable flash firmware version found on the telephone cc = the core firmware found on the telephone...
Page 226 Page 226 of 504 M3900 installation and configuration 553-3001-367 Standard 3.00 August 2005...
Page 227: M3900 Flash Download
Commands for system-wide Flash Download of M3900 telephones . . Introduction M3900 Flash Download provides the capability to download a new firmware version from the CS 1000 and Meridian 1 to an M3900 telephone. Flash Telephones and Consoles Page 227 of 504...
Page 228: Summary Of Steps
Firmware on all M3900 Series Digital Telephones can be upgraded using Flash Download, with the exception of the M3901. Flash Download can be invoked for one M3900 telephone, for a group of M3900 telephones, or all telephones on the system. It can be invoked locally or remotely for maintenance purposes.
Page 229 the “Detailed Flash Download procedure” on procedure for flash downloading firmware to the M3900 Series Digital Telephones. If you have difficulties in determining versions of X11 software, M3900 PSWV language files or firmware, refer to“Determining software, M3900 PSWV, or firmware versions” on Table 37 Flash Download procedure matrix for Small Systems (Part 1 of 18) Present...
Page 230 Table 37 Flash Download procedure matrix for Small Systems (Part 2 of 18) Present Upgrade to software software 553-3001-367 Standard 3.00 Keycode M3900 required telephones Phase II, Phase III August 2005 Upgrade steps Note: This is not a standard process. M3900 Phase II/III phones should not be configured on a Release 24.2x system.
Page 231 Table 37 Flash Download procedure matrix for Small Systems (Part 3 of 18) Present Upgrade to software software 25.15 Re-issue Keycode M3900 required telephones Phase I Phase II Telephones and Consoles Upgrade steps Follow the standard software order process. Note: This is not a standard process.
Page 232 Table 37 Flash Download procedure matrix for Small Systems (Part 4 of 18) Present Upgrade to software software 25.30 25.40, 25.40B 553-3001-367 Standard 3.00 Keycode M3900 required telephones Phase I Phase II, Phase III Phase I Phase II, Phase III August 2005 Upgrade steps Follow the standard software order...
Page 233 Table 37 Flash Download procedure matrix for Small Systems (Part 5 of 18) Present Upgrade to software software 03.00 04.00 Keycode M3900 required telephones Phase I Phase II, Phase III Phase I Phase II, Phase III Telephones and Consoles Upgrade steps Follow the standard software order process.
Page 234 Table 37 Flash Download procedure matrix for Small Systems (Part 6 of 18) Present Upgrade to software software 25.08 25.08 Re-issue 553-3001-367 Standard 3.00 Keycode M3900 required telephones Phase I, Phase II Phase III August 2005 Upgrade steps 1. Download software from the web.
Page 235 Table 37 Flash Download procedure matrix for Small Systems (Part 7 of 18) Present Upgrade to software software 25.15 Re-issue Keycode M3900 required telephones Phase I, Phase II Phase III Telephones and Consoles Upgrade steps Follow the standard software order process.
Page 236 Table 37 Flash Download procedure matrix for Small Systems (Part 8 of 18) Present Upgrade to software software 25.10 Re-issue 553-3001-367 Standard 3.00 Keycode M3900 required telephones Phase I, Phase II August 2005 Upgrade steps 1. Call Nortel technical support to find out how to obtain any necessary upgrades.
Page 237 Table 37 Flash Download procedure matrix for Small Systems (Part 9 of 18) Present Upgrade to software software Keycode M3900 required telephones Phase III Telephones and Consoles Upgrade steps Note: This is not a standard process. M3900 Phase III phones should not be configured on a Release 25.08 system.
Page 238 Table 37 Flash Download procedure matrix for Small Systems (Part 10 of 18) Present Upgrade to software software 25.30 553-3001-367 Standard 3.00 Keycode M3900 required telephones Phase I, Phase II Phase III August 2005 Upgrade steps Follow the standard software order process.
Page 239 Table 37 Flash Download procedure matrix for Small Systems (Part 11 of 18) Present Upgrade to software software 25.40, 25.40B 03.00 Keycode M3900 required telephones Phase I, Phase II Phase III Phase I, Phase II Phase III Telephones and Consoles Upgrade steps Follow the standard software order process.
Page 240 Table 37 Flash Download procedure matrix for Small Systems (Part 12 of 18) Present Upgrade to software software 04.00 553-3001-367 Standard 3.00 Keycode M3900 required telephones Phase I, Phase II Phase III August 2005 Upgrade steps Follow the standard software order process.
Page 241 Table 37 Flash Download procedure matrix for Small Systems (Part 13 of 18) Present Upgrade to software software 25.15 25.15 Reissue Keycode M3900 required telephones Phase I, Phase II Telephones and Consoles Upgrade steps 1. Determine M3900 PSWV to install (see Table 40 on page 281). Select PSWV #1 Global or #4 N.A.
Page 242 Table 37 Flash Download procedure matrix for Small Systems (Part 14 of 18) Present Upgrade to software software 553-3001-367 Standard 3.00 Keycode M3900 required telephones Phase III August 2005 Upgrade steps Note: This is not a standard process. M3900 Phase III phones should not be configured on a Release 25.15 system.
Page 243 Table 37 Flash Download procedure matrix for Small Systems (Part 15 of 18) Present Upgrade to software software 25.30 25.40, 25.40B Keycode M3900 required telephones Phase I, Phase II Phase III Phase I, Phase II Phase III Telephones and Consoles Upgrade steps Follow the standard software order process.
Page 244 Table 37 Flash Download procedure matrix for Small Systems (Part 16 of 18) Present Upgrade to software software 03.00 04.00 553-3001-367 Standard 3.00 Keycode M3900 required telephones Phase I, Phase II Phase III Phase I, Phase II Phase III August 2005 Upgrade steps Follow the standard software order process.
Page 245 Table 37 Flash Download procedure matrix for Small Systems (Part 17 of 18) Present Upgrade to software software 25.30 25.40, 25.40B 03.00 Keycode M3900 required telephones Phase I, Phase II Phase III Phase I, Phase II Phase III Telephones and Consoles Upgrade steps Follow the standard software order process.
Page 246 Table 37 Flash Download procedure matrix for Small Systems (Part 18 of 18) Present Upgrade to software software 04.00 25.40, 03.00 25.40B 04.00 03.00 04.00 553-3001-367 Standard 3.00 Keycode M3900 required telephones Phase I, Phase II Phase III Phase I, Phase II, Phase III Phase I,...
Page 247 Table 38 Flash Download procedure matrix for Large Systems (Part 1 of 15) Upgrade Present Keycode software software required 24.25 25.08 Re-issue M3900 telephones Upgrade steps Phase I 1. Call Nortel technical support to find out how to obtain any necessary upgrades. 2.
Page 248 Table 38 Flash Download procedure matrix for Large Systems (Part 2 of 15) Upgrade Present Keycode software software required 25.15 Re-issue 553-3001-367 Standard 3.00 M3900 telephones Upgrade steps Phase I Follow the standard software order process. Phase II, Note: This is not a standard process. There should not be M3900 Phase II and Phase III Phase III telephones on a Release 24.2x...
Page 249 Table 38 Flash Download procedure matrix for Large Systems (Part 3 of 15) Upgrade Present Keycode software software required 25.30 25.40, 25.40B M3900 telephones Upgrade steps Phase I Follow the standard software order process. Phase II, Note: This is not a standard process. There should not be M3900 Phase II and Phase III Phase III telephones on a Release 24.2x...
Page 250 Table 38 Flash Download procedure matrix for Large Systems (Part 4 of 15) Upgrade Present Keycode software software required 03.00 04.00 553-3001-367 Standard 3.00 M3900 telephones Upgrade steps Phase I Follow the standard software order process. Phase II, Note: This is not a standard process. There should not be M3900 Phase II and Phase III Phase III telephones on a Release 24.2x...
Page 251 Table 38 Flash Download procedure matrix for Large Systems (Part 5 of 15) Upgrade Present Keycode software software required 25.08 25.08 Re-issue M3900 telephones Upgrade steps Phase I, 1. Call Nortel technical support to find out Phase II how to obtain any necessary upgrades. 2.
Page 252 Table 38 Flash Download procedure matrix for Large Systems (Part 6 of 15) Upgrade Present Keycode software software required 25.15 Re-issue 25.30 553-3001-367 Standard 3.00 M3900 telephones Upgrade steps Phase I, Follow the standard software order Phase II process. Phase III Note: This is not a standard process.
Page 253 Table 38 Flash Download procedure matrix for Large Systems (Part 7 of 15) Upgrade Present Keycode software software required 25.40, 25.40B 03.00 M3900 telephones Upgrade steps Phase I, Follow the standard software order Phase II process. Phase III Note: This is not a standard process. There should not be M3900 Phase III phones configured on a 25.08 system.
Page 254 Table 38 Flash Download procedure matrix for Large Systems (Part 8 of 15) Upgrade Present Keycode software software required 04.00 25.10 25.15 Re-issue 553-3001-367 Standard 3.00 M3900 telephones Upgrade steps Phase I, Follow the standard software order Phase II process. Phase III Note: This is not a standard process.
Page 255 Table 38 Flash Download procedure matrix for Large Systems (Part 9 of 15) Upgrade Present Keycode software software required 25.30 25.40, 25.40B M3900 telephones Upgrade steps Phase I, Follow the standard software order Phase II process. Phase III Note: This is not a standard process. There should not be M3900 Phase III phones configured on a 25.10 system.
Page 256 Table 38 Flash Download procedure matrix for Large Systems (Part 10 of 15) Upgrade Present Keycode software software required 03.00 04.00 553-3001-367 Standard 3.00 M3900 telephones Upgrade steps Phase I, Follow the standard software order Phase II process. Phase III Note: This is not a standard process.
Page 257 Table 38 Flash Download procedure matrix for Large Systems (Part 11 of 15) Upgrade Present Keycode software software required 25.15 25.15 Re-issue M3900 telephones Upgrade steps Phase I, 1. Determine M3900 PSWV to install Phase II (see Table 40 on page 281). Select PSWV #1 Global or #4 N.A.
Page 258 Table 38 Flash Download procedure matrix for Large Systems (Part 12 of 15) Upgrade Present Keycode software software required 25.30 25.40, 25.40B 553-3001-367 Standard 3.00 M3900 telephones Upgrade steps Phase I, Follow the standard software order Phase II process. Phase III Note: This is not a standard process.
Page 259 Table 38 Flash Download procedure matrix for Large Systems (Part 13 of 15) Upgrade Present Keycode software software required 03.00 04.00 M3900 telephones Upgrade steps Phase I, Follow the standard software order Phase II process. Phase III Note: This is not a standard process. There should not be M3900 Phase III phones configured on a Release 25.15 system.
Page 260 Table 38 Flash Download procedure matrix for Large Systems (Part 14 of 15) Upgrade Present Keycode software software required 25.30 25.40, 25.40B 03.00 553-3001-367 Standard 3.00 M3900 telephones Upgrade steps Phase I, Follow the standard software order Phase II process. Phase III Note: This is not a standard process.
Page 261: Determining Software, M3900 Pswv, Or Firmware Versions
Table 38 Flash Download procedure matrix for Large Systems (Part 15 of 15) Upgrade Present Keycode software software required 04.00 25.40, 03.00 25.40B 04.00 03.00 04.00 Determining software, M3900 PSWV, or firmware versions X11 software versions Use the ISS command in LD 22 to identify X11 software versions. When trying to determine whether a system’s software has been upgraded to the Reissue of 25.08 or 25.15, patches MPLR13167 and MPLR13247 must be loaded and the LD 22 ISS command must be issued.
Page 262: M3900 Language Pswv Versions
PSWV files available to install. An alternative procedure for both large and Small Systems is to download an M3900 telephone on the system and query the language version for that telephone through the telephone’s display diagnostics. See “M3900 firmware versions”...
Page 263: Flash Download Advisements
M3900 telephone. You can obtain the display diagnostics through the following procedure. Procedure 44 Displaying the M3900 Diagnostics Press the Options key on the M3900 telephone. Scroll to the Display Diagnostics entry, using the up or down navigation keys.
Page 264: Standard 3.00 August
Instead downloads should occur 24 hours after a system is brought into service. If a user attempts to use a telephone during a flash download, all telephone activity is ignored. When performing a flash download to an M3900 port that does not have a...
Page 265 Any telephones which are in the middle of download fail to complete firmware download and are left inoperable. You must re-enter the single-telephone or system-wide flash download command later to restart and complete the download.
Page 266 • Move (MOV) or remove (OUT through LD 11 or Automatic Set Relocation) to an M3900 telephone before its flash download starts prevents download to the telephone in this cycle of system-wide flash download. • A new M3900 telephone added (through LD 11 or Automatic Set Relocation) after the FDLS command is issued is not included in this round of system-side download.
Page 267: Psdl Installation
PSDL installation During a flash download, the system downloads the contents of a PSDL/ PSWV file to an M3900 telephone. This PSDL Installation Procedure can be used to load a new PSDL/PSWV file on the system in place of totally reinstalling system software.
Page 268 • -lwout <loadware patch number(s)> — removes one or more loadware patches from the switch • -lwstat <loadware patch number(s)> — displays status of loadware patches on switch — if no patch numbers given, displays all patches The loadware patches must be located in the /u/loadware directory. Below is the example of loadware patching.
Page 269: Detailed Flash Download Procedure
Detailed Flash Download procedure Identify telephones to be downloaded. If possible, organize by Telephone type, TN Range, or DN Range. To determine telephone quantity and type, use LDs 97 and 32 to print the ranges of telephones using the commands given below.
Page 270 In the event that the firmware download was not successful, the text “Terminal Out of Service is displayed on the first line. In some cases, the telephone erases the flash memory, showing Display 1 followed by Display 2.
Page 271: Downloading Firmware
(right side of the display) are displayed (see Figure 45). These icons remain on the display during the entire download. Figure 45 Stack of disks and telephone icons Telephones and Consoles D isplay 1...
Page 272 Once the next page starts to download, a new page block is displayed and the status bar starts from the left again. This process is repeated for the remaining pages. If the download was unsuccessful, the telephone displays a telephone icon with an X through it. This indicates that the flash memory is not programmed (or is corrupt) and a new download must be initiated.
Page 273 = version, m = Mode. For each telephone that fails to download, the following will print: SDL2110 e hw a v m where e = reason code, hw = telephone type, a = TN, v = version, m = Mode. For example:...
Page 274: Configuration Parameters In Ld 32
To use the Flash Download capability, load LD 32 and issue the following commands. Single-Set Flash Download Flash DownLoad Unit (FDLU) - Initiate flash download for this unit. For this command to work, the telephone must be in an idle state. That is, there 553-3001-367 Standard 3.00 FAST MODE (from initialization)
Page 275: System-Wide Flash Download
(responding to a query command). Also, the firmware version on the telephone must not be current. That is, it must be different from the one on the system disk.
Page 276 LD 97. This initiates the system-wide flash download to all, or the specified type of M3900 telephones, from the system disk if the flash firmware version on the telephone is different from the version found on the disk.
Page 277 Table 39 shows the estimated Flash Download times. Table 39 Estimated Flash Download times Average System Lines Small System Single Group Multi Group 1350 MSL-100 8000 The following assumptions apply to Table 39: • 20% trunking on all systems • 100% M3900 telephones on Small Systems •...
Page 278 Terminal number, where: l = loop, s = shelf, c = card, u = unit FDLI l s c u Initiate conditional download to an M3900 Series telephone when it becomes idle. FDLF l s c u Initiate a forced download to an M3900 Series telephone regardless of its version and state.
Page 279: Print Firmware Versions On M3900 Telephones
Firmware Version on Unit (FWVU) - Print current firmware versions on the unit. You can query and print the firmware versions (downloadable flash firmware, as well as core firmware) currently on the specified telephone using Telephones and Consoles Description, Installation, and Operation...
Page 280 this command. See Table 40 on page 281 for a list of current firmware versions. . FWVU l s c u Firmware version SUMmary (FSUM) - Print the firmware version summary report for all the M3900 telephones. This command prints the M3900 firmware versions found on the system disk and lists every version together with a count of M3900 telephones that are found to have this version.
Page 281: Query Disk Firmware Versions
= the Primary DN of the telephone vv = the flash firmware version Query Disk Firmware Versions To determine the firmware version residing on the system disk(s) available for download to the M3900 telephones, use the PSWV command in LD 22 to print the firmware versions for M3900 telephones.
Page 282 Table 40 Firmware and PSWV versions (Part 2 of 2) codes PSWV codes PSWV File #4 America R2 (6 lang.) NTMN33 PSWV Rel. 1 for XX-## File #5 X11 Rel M3904 NTMN34 PSWV Global XX-## File #1 R2: (10 lang.) PSWV File #4 America...
Page 283 Page 283 of 504 The following notes apply to Table 40. Note 1: For Column 1 labeled M3900 Telephone, XX is a two-letter alpha character that is part of the product code. For instance, a product code of NTMN32AB is a later issue than a code of NTMN32AA.
Page 284: Commands For System-Wide Flash Download Of M3900 Telephones
553-3001-367 Standard 3.00 Description Change Flash Download parameters. Print Flash Download parameters. Flash Download for M3900 telephones. Enter M3900 telephone type selected for Flash Download. M3902 telephone M3903 telephone M3904 telephone M3905 telephone All of the above None of the above (default) Time interval restriction for Flash Download.
Page 285 LD 97 – Configure parameters for System-wide Flash Download. (Part 2 of 4) Prompt Response FDAY FINT FTNR (NO) FSTN l s c u Description Enter day and number of time intervals for Flash Download, where: d = day of the week (0-6 for Sunday to Saturday) n = number of time intervals (0-4) To disallow download for the day, enter 0.
Page 286 LD 97 – Configure parameters for System-wide Flash Download. (Part 3 of 4) Prompt Response FETN l s c u FDNR (NO) FDDN c d1 d2 553-3001-367 Standard 3.00 Description Ending Terminal Number for Flash Download. Prompt appears only if FTNR = YES. Format for Large System and CS 1000E system, and Media Gateway 1000E, where l = loop, s = shelf, c = card, u = unit.
Page 287 System-wide Flash Download control option. Conditional (default). System-wide Flash Download (using the FDLS command in LD 32) applies only to an M3900 series telephone whose flash firmware version is different is different from the version currently found on the system disk.
Page 288 Page 288 of 504 M3900 Flash Download 553-3001-367 Standard 3.00 August 2005...
Page 289: Digital Telephones Line Engineering
This section contains information on the following topics: Engineering a telephone line ....... . .
Page 290: Engineering A Telephone Line
AC signal loss is less than 12 dB at 256 kHz due to all sources. DC loop resistance is less than 175 ohm. Minimum loop length (mainframe bulkhead to telephone) is 30 m (100 ft). Near-end crosstalk coupling loss is >38 dB at Nyquist frequency of 256 kHz (not an issue for typical 22, 24, and 26 AWG twisted pair cable).
Page 291 Figure 47 Engineer a telephone line (Part 1 of 8) [ 1 ] Select (another) loop that meets the criteria [ 2 ] [ 3 ] [ 4 ] Remove the bridge tap. for cable length. (Procedure 2) Is there...
Page 292 Figure 47 Engineer a telephone line (Part 2 of 8) [ 5 ] Is the loop lenght less than 2.1 kft? [ 9 ] Is the PBX at the central office? Go to Step 15 553-3001-367 Standard 3.00 [ 6 ]...
Page 293 Figure 47 Engineer a telephone line (Part 3 of 8) [ 12 ] noise within limits? [ 13 ] Is the background [ 14 ] Install digital telephone and check performance. [ 15 ] Is the impulse (Procedure 5) noise witin...
Page 294 Figure 47 Engineer a telephone line (Part 4 of 8) [ 16 ] [ 17 ] [ 18 ] Collect more detailed loop data and calculate EPL(Procedure 7) [ 19 ] 553-3001-367 Standard 3.00 Is there another pair available? Is this the...
Page 295 Figure 47 Engineer a telephone line (Part 5 of 8) [ 20 ] [ 21 ] [ 22 ] [ 23 ] Perform loop diagnostics Install digital telephone and check performance if not already done. Is the performance End of procedure.
Page 296 Page 296 of 504 Digital telephones line engineering Figure 47 Engineer a telephone line (Part 6 of 8) [ 24 ] impulse noise and background noise within limits? Go to Step 27 [ 25 ] Is the problem fixed? Go to...
Page 297 Figure 47 Engineer a telephone line (Part 7 of 8) [ 27 ] Measure the DC loop resistance. (Procedure 8) [ 28 ] Is the loop resistance less than 175 chm? [ 30 ] Measure loop insertion loss at 256 kHz.
Page 298 Figure 47 Engineer a telephone line (Part 8 of 8) [ 32 ] Replace any under- carpet cable if insertion loss can be reduced. [ 33 ] Install Meridian digital telephone and check performance. [ 34 ] [ 35 ]...
Page 299: Selecting A Loop
Selecting a Loop For a Meridian digital telephone, the loop must be without bridge taps, less than 175 ohm DC resistance, and less than 12.0 dB loss at 256 kHz. For single-gauge 22 and 24 AWG cable, and D inside wiring, the length limit is 914.4 m (3000 ft).
Page 300: Performing Loop Diagnostic Tests
Add the total of all cable sections. If the total of all sections exceeds 175 ohm, select another loop. Note: The loop resistance limit of 175 ohm must be reduced by 1 ohm for each percent of the loop that is aerial cable (see Table 41 on Table 41 Conductor resistance per unit Performing Loop Diagnostic Tests...
Page 301: Testing Insulation Resistance
Procedure 48 Testing insulation resistance Set the VOM range switch to ohm x 10,000 and adjust the meter to zero. Connect the VOM test probes to the loop at the line card or distribution frame. Measure the resistance between the following points under no-load conditions: •...
Page 302: Measuring Impulse Noise
Measuring Impulse Noise Use Procedure 51 on Procedure 51 Measuring impulse noise Measure impulse noise on selected lines during busy hours. Use an NE– 58B noise measurement set or the equivalent. Note: The termination and weighting filter required are 135 ohm and 100 kHz, respectively, and the blanking interval is 25 µs.
Page 303 Digital telephones line engineering Page 303 of 504 Figure 48 Maximum allowable impulse noise counts versus loop loss 10000 1000 Loss in dB Impulse noise counter weighting is 100 kHz. Note: Termination is 135 ohms. 553-AAA0658 Telephones and Consoles Description, Installation, and Operation...
Page 304: Calculating Expected Pulse Loss
Procedure 53 Calculating expected pulse loss Collect loop makeup data between the line card and the terminal. For each cable section, the data required is: • • • • Calculate individual cable section losses by using the figures in Table 42 •...
Page 305 Reject loops whose expected pulse loss is greater than 12 dB. Example of applying Procedure 53 Table 42 Cable attenuation at 256 kHz and 21.1 degrees C (70 degrees F) Cable type 26 AWG dB/kft dB/km 13.7 Pulp 14.3 Section 1: Mainframe bulkhead to DF1 - 500m, 26 AWG PIC, underground Section 2: DF1 to DF2 - 200m, 26 AWG PIC, inside...
Page 306: Measuring Dc Loop Resistance
Table 43 Attenuation at 256 kHz for U/C cable WE 4-pair dB/kft Table 44 Attenuation at 256 kHz for D inside wiring cable dB/kft dB/km 13.3 Measuring DC Loop Resistance Measure DC loop resistance by using standard procedures. Note: The DC loop resistance limit of 175 ohm should be reduced by 1 ohm for each one percent of the total loop that is aerial cable.
Page 307 Figure 49 Junction loss versus cable characteristic impedance Cable characteristic impedance in ohms Telephones and Consoles 553-AAA0659 Description, Installation, and Operation...
Page 308: Standard 3.00 August
Page 308 of 504 Digital telephones line engineering 553-3001-367 Standard 3.00 August 2005...
Page 309: Analog (500/2500-Type) Telephones
Link and Unity, which do not have feature buttons normally found on business telephones. Installation and removal Follow the steps in Procedure 54 to install an analog (500/2500-type) telephone. Telephones and Consoles Page 309 of 504 Description, Installation, and Operation...
Page 310: Designate 500-Type Telephones
Connect the telephone to the TELADAPT connector. Cross-connect the telephone wiring at the cross-connect terminal. Configure the telephone in the system. Refer to the Software Input/ Output: Administration (553-3001-311). Follow the steps in Procedure 55 to remove an analog (500/2500-type) telephone.
Page 311: Designating 500-Type Telephones
Insert the number card into the finger wheel (making sure the number card is properly oriented). Place the telephone on a flat surface. Place the finger wheel over the clamp on the dial, with the “0” hole directly over the digit “9,” making sure the finger wheel depressions are properly positioned on the prongs of the clamp plate.
Page 312: Designate 2500-Type Telephones
Connect the telephone mounting cord. TELADAPT cords (NE-625F connector) do not require terminations. Insert the plastic connector on the end of the telephone mounting cord into the NE-625F-type receptacle. Connect the mounting cord to an NE-284-74-5001 Amphenol adapter if re-using a 16- or 25-pair cable.
Page 313: Cross-Connect The Telephones
Procedure 60 Cross-connecting the telephones Locate the telephone terminations at the cross-connect terminal. Telephone terminations are located on the vertical side of the frame when frame-mounted blocks are used and in the blue field when wall-mounted blocks are used. NE-284-74-5001...
Page 314 Connect Z-type cross-connecting wire to the leads of the telephone. See Table 49 on Locate the line circuit card (TN) terminations. Line circuit card (TN) terminations are located on the horizontal side of the distributing frame when frame-mounted blocks are used and in the white field when wall-mounted blocks are used.
Page 315 Figure 50 NE-500/2500-type telephone cross-connections for IPE modules Color of pair in cable from PE shelf to cross connect terminal according to location of pack in PE shelf Cable pairs Slots 1, 4, Line in PE 7, 10 Pack Shelf...
Page 316 Table 46 500/2500 line card pair-terminations for IPE module connectors A, E, K, R Pair Pins Pair color 1T/1R 26/1 W-BL/BL-W 2T/2R 27/2 W-O/O-W 3T/3R 28/3 W-G/G-W 4T/4R 29/4 W-BR/BR-W 5T/5R 30/5 W-S/S-W 6T/6R 31/6 R-BL/BL-R 7T/7R 32/7 R-O/O-R 8T/8R 33/8 R-G/G-R 9T/9R...
Page 317 Table 47 500/2500 line card pair-terminations for IPE module connectors B, F, L, S Pair Pins 1T/1R 26/1 W-BL/BL-W 2T/2R 27/2 W-O/O-W 3T/3R 28/3 W-G/G-W 4T/4R 29/4 W-BR/BR-W 5T/5R 30/5 W-S/S-W 6T/6R 31/6 R-BL/BL-R 7T/7R 32/7 R-O/O-R 8T/8R 33/8 R-G/G-R 9T/9R 34/9 R-BR/BR-R...
Page 318 Table 48 500/2500 line card pair-terminations for IPE module connectors C, G, M, T Pair Pins Pair color 1T/1R 26/1 W-BL/BL-W 2T/2R 27/2 W-O/O-W 3T/3R 28/3 W-G/G-W 4T/4R 29/4 W-BR/BR-W 5T/5R 30/5 W-S/S-W 6T/6R 31/6 R-BL/BL-R 7T/7R 32/7 R-O/O-R 8T/8R 33/8 R-G/G-R 9T/9R...
Page 319 Table 49 Z-type cross-connecting wire Size Gauge 1 pr 3 pr Table 50 Inside wiring colors Inside wiring colors Z station wire Telephones and Consoles Color Y-BL BL-Y W-BL BL-W 16/25-pair cable equipment TN W-BL First pair Tip BL-W First pair Ring Second pair Tip Second pair Ring Description, Installation, and Operation...
Page 320: Operation
Operation Although analog (500/2500-type) telephones do not have feature keys, you can access various system features using Special Prefix (SPRE) codes. SPRE codes are also useful for Meridian 1 proprietary telephones to access features without using feature keys. Dial the SPRE code (unique to each customer within the system) and then the feature code that applies to the operation you desire.
Page 321 Conference Circuit Testing Ringing Number, Group Pickup Ringing Number, DN Pickup Centrex Switchhook Flash Unassigned Automatic Call Distribution (ACD) analog (500/2500 type) telephone Log in/out Unassigned ACD analog (500/2500 type) telephone Activate/deactivate Not Ready Description, Installation, and Operation...
Page 322 Table 1 2500-type telephone features (no SPRE code used) # + 1 + DN # + 2 + Speed Call code + DN # + 2 + Speed Call code + * # + 3 + Speed Call code # + 4 553-3001-367 Standard 3.00...
Page 323: Appendix A: Meridian Modular Telephones
Appendix A: Meridian Modular Telephones Contents This section contains information on the following topics: Introduction ..........Software requirements .
Page 324: Introduction
Three distinct versions of Meridian Modular telephones, distinguished by the first four letters in the upper left-hand corner of the model identification label on the bottom of the telephone, are available. The three versions are the “NTZK” models, the “NT2K” models with date code prior to April 24, 1998, and both the “NT9K”...
Page 325: General Description
General description This section describes the various features and capabilities of the following Meridian Modular Telephones. M2006 — A single line telephone with 6 programmable function keys. See Figure 51 on M2008/M2008HF — A multi-line telephone with 8 programmable function keys.
Page 326 Figure 51 M2006 modular telephone • Dimensions: Length: 8.42 in. (216 mm) Width: 8.42 in. (216 mm) Height: 3.61 in. (92.6 mm) Weight: approximately 2.65 lbs (1.1 kg) 553-3001-367 Standard 3.00 • • • • August 2005 Switchook • Brandline insert...
Page 327 Figure 52 M2008/M2008HF modular telephone Switchook Rls key Hold Key Volume control Dimensions: Length: 8.42 in. (216 mm) Width: 8.42 in. (216 mm) Height: 3.61 in. (92.6 mm) Weight: approximately 2.65 lbs (1.1 kg) Telephones and Consoles Filler plate Brandline insert...
Page 328 Figure 53 M2616 modular telephone Switchook Rls key Hold key Volume control Dimensions: Length: 9.75 in. (251 mm) Width: 9.45 in. (237 mm) Height: 3.64 in. (92.6 mm) Weight: approximately 2.65 lbs (1.1 kg) 553-3001-367 Standard 3.00 August 2005 Filler plate...
Page 329 Figure 54 M2216ACD-1 and -2 modular telephones Dimensions: Length: 9.75 in. (251 mm) Width: 9.45 in. (237 mm) Height: 3.64 in. (92.6 mm) Weight: approximately 2.65 lbs (1.1 kg) Telephones and Consoles 553-AAA0742 Description, Installation, and Operation...
Page 330: Physical Description
Program key and cannot be changed. Key 05 becomes the Program key on the M2006, if equipped with MCA. The M2006 is a single line telephone and accepts only one DN. The remaining five key/lamp pairs can be assigned any feature that is not considered a DN, such as Transfer, Call Forward, or Conference.
Page 331: Volume Control
The volume settings are retained for subsequent calls until new volume adjustments are made. If the telephone is equipped with a Display Module, volume can be adjusted at any time with the setting displayed on the screen (in Program mode).
Page 332: Handsfree/Mute Key (M2008Hf & M2616 Only)
You must have Message Waiting CCOS configured. If you do assign a message waiting key/lamp pair, there will be two indications of a message waiting: • the red Message Waiting triangle lights, and •...
Page 333 TYPE: Handsfree operates as if an off-hook operation had been performed. For example, when the telephone is idle, pressing the Handsfree/Mute key turns on the Handsfree and selects a DN (depending on line selection as assigned through COS), enabling the user to make a call. When a call comes in to an...
Page 334: Features And Options
Features and options Table 52 lists the distinctive characteristics of each Meridian Modular Telephone and shows the optional hardware you can add to each. Table 52 Hardware features and options Programmable keys Handsfree microphone Optional hardware: Display Key Expansion Module...
Page 335: Display Module
Meridian Programmable Data Adapter The Meridian Programmable Data Adapter (MPDA) mounts within the telephone (see Figure 57 on terminals, personal computers and printers to be connected to the telephone using an RS-232-D (subminiature) interface. The MPDA has multilingual capability. It requires additional power. See “Power requirements” on...
Page 336: Program Key
(off-hook). A call to any DN configured on the telephone triggers the alerter. The MEARI alerts to one active call at a time; if the telephone is already active on a call, a second call will not activate MEARI.
Page 337: Key Expansion Module
Key Expansion Module A modular 22-key unit can be attached to any 16-key Meridian Modular Telephone except 2016S. See Figure 55. The extra keys can be assigned to any combination of lines and features. You can add up to two expansion modules to a single telephone, providing a total of 60 line/feature keys.
Page 338: Brandline Insert
The supervisor and agent jacks are not interchangeable. A headset must be plugged into the agent jack if the telephone is to receive ACD calls. The M2216ACD-2 agent jack is compatible with any standard carbon headset. The headset interface of the M2216ACD-2 is not adjustable.
Page 339 M2008HF, M2616, and M2216ACD telephones. Choose an amplified headset that draws power from a battery or AC transformer (power is not provided by the telephone). The amplifier must draw less than 400 micro amps from the telephone jack. electret supervisor...
Page 340: Relocation
The headset should be designed to work with a telephone jack with these characteristics: • Transmit interface: +5 V through 10K DC bias resistance with maximum current of 500 micro amps. The differential input impedance is 10K ohms. Connects to pins 2 and 5 of the handset jack.
Page 341 Enter optional security code as defined in LD 15 (a burst of tone confirms that the telephone is relocated-out). Take the telephone to the new location and plug it in (a confirmation buzz from the speaker indicates the telephone is in service).
Page 342: Specifications
Specifications The following specifications govern the performance of the Meridian Modular Telephones under the environmental conditions described. Environmental and safety considerations All digital telephones and their associated options meet the requirements of Electronic Industries Association (EIA) specification PN-1361. Temperature and humidity Operating state: Temperature range Relative humidity...
Page 343: Line Engineering
Note 1: No bridge taps or loading coils are allowed. Note 2: Effect of line protector at MDF reduces loop length by 500 ft. Figure 58 on Modular Telephone, MPDA and DLC. &c. The maximum permissible loop length is 3500 ft. (915 m), CAUTION...
Page 344: Local Alerting Tones
DTE I/F Receivers Local alerting tones Each telephone provides four alerting tones and a buzz sound. The system controls the ringing cadence by sending tone-ON and tone-OFF messages to the telephone. The alerting tone cadences cannot be changed from the telephone, but can be altered for individual Meridian Modular Telephones by software controlled adjustments in the system.
Page 345 3500 ft. (915 m) maximum loop length of 24 AWG wire and a minimum 15.5 V AC at the telephone terminals. Note: The loop length limit is defined by a 15.5 dB loss at 256 KHz.
Page 346 Power Supply Boards come installed in factory-assembled configurations which require additional power. Note 1: If a power failure occurs, configurations that require loop power will only continue to work if the system has battery backup. Only those options which require additional power will cease to function.
Page 347 NT2K with date code of January 1998, install only the MCA (an additional Power Option board and Jumper board are not required). The Power Supply Board connects to the telephone through a 14 pin bottom entry connector. The Power Supply Board comes factory installed with any configuration of the M2216ACD-2.
Page 348 Table 56 NTZK model Power requirements, Meridian Modular Telephone sets Telephone type Loop power M2006 Basic configuration M2008 Basic configuration M2616 Basic configuration (with Handsfree) and Display. M2216ACD-1 Basic configuration (with Display) M2216ACD-2 Local plug-in transformer A single winding transformer equipped with a 10 ft. (3 m) cord of 22 AWG...
Page 349 Appendix A: Meridian Modular Telephones Page 349 of 504 Figure 59 Configuration of local plug-in transformer 553-AAA0725 Telephones and Consoles Description, Installation, and Operation...
Page 350 Note 1: The telephone cannot be wall-mounted over the wall jack when using a transformer, because of the size of the RJ-11 adapter. Hang the telephone above or to the side of the jack and run the line and power cords to it.
Page 351 42 V DC, 300 mA isolated, with current limiting output of 1 amp. Figure 60 Closet power supply configuration 6-conductor line cord from telephone Connects to an isolated output Closet Power Supply (Shumway SBI 221-25 or equivalent) Telephones and Consoles...
Page 352 Meridian Programmable Data Adapter When a Meridian Modular Telephone is equipped with the Meridian Programmable Data Adapter (MPDA), you can make a data call using keyboard dialing from your attached terminal. You can carry on voice and data communication simultaneously without causing any mutual interference.
Page 353: Handsets
Hayes Smartmodem can substitute the MPDA for data integration. The Hayes dialing feature, when used with third party communication software and the digital telephone, will support most of the Hayes Smartmodem features. Third party terminal emulation packages can also be used with Hayes dialing.
Page 354 Table 59 Codes for handsets for Meridian Modular Telephone sets, model NT2K Description Global handset, Black Global handset, Ash Global handset, Gray Note 1: Handsets designed for NTZK sets (Legacy handset) do not meet product transmission/reception specifications if used with NT2K sets.
Page 355: Installation
Meridian Modular Telephones self-test ..... . Install an M2317 telephone .......
Page 356: Installation And Removal
Turn the smooth side of the handset cord up (away from the telephone bottom cover) before tucking it under the restraining tab to ensure that the telephone will sit level on the desk after installation is complete (not applicable to M2216ACD).
Page 357 Page 357 of 504 11 Supply the user with a Quick Reference Card and all user documentation. Make sure the SPRE number is printed on the Quick Reference Card. End of Procedure Figure 61 Meridian Modular Telephone connections White Black Meridian CS 1000...
Page 358: Meridian Modular Telephones Self-Test
Telephone or any of the hardware options to ensure proper operation. Procedure 62 Meridian Modular Telephones self-test Unplug the line cord from the telephone. While holding down the RLS key, plug in the line cord to the telephone. Let go of the RLS key. 553-3001-367 Standard 3.00...
Page 359 Follow the steps in Table 60 to perform the necessary steps and check results. Table 60 Meridian Modular Telephones self-test steps and results (Part 1 of 2) Step Action Begin test (plug in line cord while holding down the RLS key). The handset is on hook.
Page 360 Table 60 Meridian Modular Telephones self-test steps and results (Part 2 of 2) Step Action Plug in the headset (if applicable). Press the dial pad keys. Unplug the headset. Press the right side of the volume control key. Press the right side of the volume control key.
Page 361: Install An M2317 Telephone
Insert the line cord TELADAPT connector block and snap it into place. Place the line cord under the restraining tabs. 10 Plug the 5 V power supply connector into the back of the telephone. 11 Plug the power supply into an AC utility outlet.
Page 362 14 Verify that all the requested features are enabled by accessing them with the soft keys, or programmable keys, from the M2317 telephone and observing the display screen. 15 Perform the self-test (see Procedure 64 on test procedures.
Page 363: M2317 Telephone Self-Test
M2317 telephone self-test The M2317 telephone has a self-testing capability. This test can be performed whether or not the telephone is connected to the system. The test checks the proper functioning of the keys and LCD indicators on the telephone.
Page 364: Performing The M2317 Telephone Self-Test
Procedure 64 Performing the M2317 telephone self-test Connect the telephone to the AC power supply. The LCD screen displays “Initialization … vX.X” (note that there is only a 3 to 5 second window to begin Step 2). Press Softkey 5 twice, then press Softkey 4 twice.
Page 365 Programmable Data Adapter” on Remove the transformer from the AC receptacle, unplug the 5-pin power supply connector at the back of the telephone, and replace the data option circuit board. See Procedure 78 on Make a new attempt to start a data call. If trouble persists, continue with the ISDLC failure procedure.
Page 366 L = faulty circuit card (ISDLC card) loop number S = circuit card location (shelf number) C = number of the faulty circuit card U = unit number of a faulty telephone (appears only in conjunction with the NWS 501 code) Replace the faulty components.
Page 367: Designate Telephones
Try to establish a call. If unsuccessful, proceed with Step 3. Replace the telephone. Try to establish a call. If unsuccessful, proceed with Step 4. Check the wiring between the line card, distribution panel, and telephone for breaks or loose connections. If necessary, rerun the wiring. Operate the telephone.
Page 368: Cross-Connect The Telephones
Procedure 66 Cross-connecting the telephones Locate the telephone terminations at the cross-connect terminal. Telephone terminations are located on the vertical side of the frame when frame-mounted blocks are used and in the blue field when wall-mounted blocks are used. Connect Z-type cross-connecting wire to the leads of the telephone. See Table 63 on Locate the line circuit card (TN) terminations.
Page 369 Table 63 Z-type cross-connecting wire Size Gauge 1 pr 3 pr Table 64 Inside wiring colors Inside wiring colors Z station wire Telephones and Consoles Color Y-BL BL-Y W-BL BL-W 16/25-pair cable equipment TN W-BL First pair Tip BL-W First pair Ring Second pair Tip Second pair Ring Description, Installation, and Operation...
Page 370 Figure 64 Meridian Modular Telephone cross-connections Pack connector PE shelf Line Pack Unit 0 Unit 1 Unit 6 Unit 7 Part of 25 pair cable 553-3001-367 Standard 3.00 Cross connect block W-BL BL-W BK-G G-BK BK-S S-BK Shelf Part of 25...
Page 371: Appendix C: Meridian Modular Telephones Add-On Modules Installation
Appendix C: Meridian Modular Telephones add-on modules installation Contents This section contains information on the following topics: Packing and unpacking ........Meridian Modular Telephones .
Page 372: Packing And Unpacking
Troubleshooting ......... . Note: This section is for reference only. The telephone and options described in this chapter are manufacture discontinued and no longer available.
Page 373: Meridian Modular Telephones
M2008/M2008HF, M2016S, M2616, and M2216ACD telephones only. Figure 65 on dismantling the telephone to get to its internal components. Some telephone types are slightly smaller than the M2616 and do not have the center screw in the base, but otherwise they are the same. The center screw may not be required.
Page 374 Page 374 of 504 Appendix C: Meridian Modular Telephones add-on modules installation Figure 65 Exploded view of the M2616/M2016S/M2216ACD telephone Stand Base Fillerplate 553-AAA0636 553-3001-367 Standard 3.00 August 2005...
Page 375: Analog Terminal Adapter
Meridian Digital Telephone set. The Analog Terminal Adapter (ATA) provides a RJ11 connection for analog equipment to operate on the same line as the Meridian Digital Telephone set. The Analog Terminal Adapter enables data to be transmitted and received using the public switched telephone network (PSTN). The ATA supports an analog device link to a desktop or laptop computer (with modems) in the digital telephone environment.
Page 376 Refer to Analog Terminal Adapter Quick Reference Card for detailed information on this feature. Follow the steps in Procedure 67 on Adapter (ATA) to the telephone and to connect it to a FAX or modem. The ATA is supported on Meridian Digital Telephones only. 553-3001-367 Standard 3.00...
Page 377: Installing And Removing The Analog Terminal Adapter
Description New or change Telephone type, where aaaa = 2006, 2008, 2016, or 2616 Terminal Number, where u = 16-31 Format for Large System and CS 1000E system, and Media Gateway 1000E, where l = loop, s = shelf, c = card, u = unit.
Page 378 SCN yyyy Disconnect and remove all cords (including the handset cord) from the telephone. Place the telephone, face-down, on a padded level surface. Using a #1 Phillips screw driver, remove both screws and separate the footstand from the phone base.
Page 379 • To disconnect the Power Option board from the NTZK telephone, grasp the board firmly on each side and slowly rock the Power Option board while applying upward pressure until it is released form the 2X7 pin connector.
Page 380 Power board 11 If the phone is equipped with the External Alerter Option, remove it before installing the ATA. The External Alerter Option board is located at the right center of the telephone: • • 12 Install the Jumper board on the 2X7 pin connector inside the phone set base.
Page 381: Meridian Communications Adapter And Meridian Programmable Data Adapter
14 Install the ATA Printed Circuit board into the footstand. 15 Plug the ATA 8-conductor line cord, included in the package, into the data jack in the base of the telephone. Plug the other end of this cord into the data jack of the ATA located in the footstand.
Page 382 System software enables access to data functions through both the keypad and service change in LD 11. Asynchronous mode features supported by the MCA include the following: • Asynchronous transmission at up to 19.2 kbps (autobaud) • Enhanced Hayes commands, including upper- and lower-case dialing,...
Page 383 The MCA data parameters are stored locally, although the configuration is set in the system. Data parameters cannot be set in the system before installing the MCA in the telephone. If the parameters are set before the telephone is installed, the configuration information is lost.
Page 384 Transmission When using the MCA for synchronous data connections, configure the telephone with a display option to view the data parameters. The MPDA and MCA are supported on Meridian Modular Telephones only. When installing an MCA or MPDA into NTZK or NT2K phone sets with a date code prior to January 1998, a Power Option board is required, along with an additional power source.
Page 385 401 for M2006/M2008/M2008HF NT2K sets. page 377 for installing an MCA onto an NT9K or page 385 shows the back of a Modular telephone with an MCA page 386 shows a block diagram of the Modular RS-232 interface Telephones and Consoles...
Page 386 Figure 69 Block diagram of MCA and Modular telephone Communications adapter RS-232-C Drivers DTE I/F Receivers +12V -12V Remove the two 14-pin jumper plugs or one 20-pin jumper plug inside the MCA from the RS-232 socket(s) and install the V.35 socket.
Page 387 See Table 67 for a listing of the V.35 CCITT signals supported by the MCA. Table 67 V.35 CCITT signals supported by the MCA (Part 1 of 2) V.35 DB-25 CCITT pin no. Abbr. 103A 104A — 9/10 — — —...
Page 388 ** These leads are ignored by the MCA controller. Use the following procedures to add the Meridian Communications Adapter (MCA) or Meridian Programmable Data Adapter (MPDA) to the telephone and to connect it to a terminal or personal computer. See the Meridian Communications Adapter User Guide for more information on MCA operation.
Page 389: Programmable Data Adapter
If using a NT9K phone or the NT2K with date code of April 24, 1998 and later, it is not necessary to install a Power Option board to operate the MCA. Remove the handset and place the telephone upside down on top of a level, solid work surface (a desktop, for example) covered with soft material or paper to prevent damage to movable keys and the telephone face.
Page 390 • • 10 Remove the large MCA knockout section in the rear of the telephone footstand assembly, and remove the small tabs. See Figure 70. It is best to remove this knockout with a screwdriver. 11 For MCA, set option plugs to the required configuration, RS-232 or V.35.
Page 391 J1 of the MPDA or MCA (latch tab facing down) and plug the other end of the line cord into the data jack in the base of the telephone. Make certain the latch tab of each cable end is firmly snapped into place.
Page 392: Connecting The Data Terminal
Power Supply Board (NTZK models) Use the following procedures to add a Power Supply Board to the telephone for connection to a transformer or closet power supply. Use Procedure 70 on page 393 M2616 and M2216ACD.
Page 393: Power Supply Board On Ntzk Sets
If the telephone is not equipped with the power supply board, remove the jumpers from P1 connector pins on the main board. Go to step 9. If the telephone is equipped with a power supply board, go to step 8. Telephones and Consoles...
Page 394 Note: Do not allow R5 on the power supply board to become bent during this procedure. 12 Replace the base. If the telephone is equipped with an MPDA or MCA, reconnect the data cable to the base telephone jack and replace the footstand (ensuring that the MPDA or MCA cable does not get pinched between the base and footstand).
Page 395 Figure 71 M2006/M2008 telephone and option boards connector connector Slot Slot Power board connector connector Display board Telephones and Consoles connector connector connector Alerter board 553-AAA0638 Description, Installation, and Operation...
Page 396 Figure 72 M2616/M2216ACD telephone and option boards connector connector Slot Slot Power Board connector connector 553-3001-367 Standard 3.00 Display Board August 2005 connector connector connector Alerter Board 553-AAA0639...
Page 397: Power Supply Board On Ntzk Sets
If the telephone is equipped with an MPDA or MCA, unplug the data cable from the base telephone jack. Remove the four or five screws securing the base to the top cover.
Page 398 Note: Do not allow R5 on the power supply board to become bent during this procedure. 12 Replace the base. If the telephone is equipped with an MPDA or MCA, reconnect the data cable to the base telephone jack and replace the footstand (ensuring the MPDA or MCA cable does not get pinched between the base and footstand).
Page 399 Figure 73 Configuration of a local plug-in transformer 6-conductor line cord from telephone Adapter jack Adapter plug Plug Jack Adapter Telephones and Consoles To IDF Wall transformer (110 V or 220 V) 553-AAA0640 Description, Installation, and Operation...
Page 400 Figure 74 Closet power supply configuration Amphenol connector Utility Column 553-3001-367 Standard 3.00 Cable Marker Service Fitting August 2005 Connecting Block 553-AAA0641...
Page 401: Power Supply Board On Nt2K Sets
Place the telephone, upside-down, on a padded, level surface. If the telephone does not have an MCA or MPDA adapter, go to step 7. Using a #1 Phillips screwdriver, remove both screws from the footstand. Remove the footstand from the base by pressing in the back of the footstand as it is lifted from the base.
Page 402 Attaching the Power Module Lay the Power Module assembly into position on the left side of the telephone. Be careful not to bend R5 (the big disk) on the Power Module during installation. 10 If you are adding a Power Module to the set for the first time (not replacing...
Page 403 Figure 75 Ribbon cable placement Cable routed underneath Power Module Telephones and Consoles M2008HF/M2616 Microphone 553-AAA0642 Description, Installation, and Operation...
Page 404: Installing Displays
14 Replace the base. 15 Insert all screws and tighten them. 16 If the telephone has an MCA or MPDA, plug its cable into the jack on the telephone base. 17 Install the footstand, and secure it with two screws.
Page 405: Display On Ntzk Sets
Remove the five screws securing the base to the telephone. Remove the base and set it aside. If the telephone is not equipped with a display, go to step 9. If the telephone is equipped with a display, go to step 6.
Page 406 (near the top). Tighten firmly with a #1 Phillips screwdriver. Installing the display 11 Place the display face-down near the top of the telephone and align the two mounting holes of the display with the mounting holes in the telephone.
Page 407 Figure 76 Display cable routing 17 Perform the self-test (see Procedure 62 on test procedures. See LD 31 in the Software Input/Output: Administration (553-3001-311). Display Board End of Procedure Telephones and Consoles Display Module excess cable P4 pin connector mounting hole connector ribbon cable (fold)
Page 408: Installing And Removing The M2616 Display On Nt2K Sets
Remove the five screws securing the base to the telephone. Remove the base and set it aside. If the telephone is not equipped with a display, go to step 9. If the telephone is equipped with a display, go to step 6.
Page 409 Installing the display board Place the J1 connector of the display board over the P4 pins of the telephone (see Figure 77 on onto the P4 pins and is firmly seated. Figure 77 Connecting the cable to the display board page .
Page 410 (near the top). Tighten firmly with a #1 Phillips screwdriver. Installing the display 11 Place the display face-down near the top of the telephone and align the two mounting holes of the display with the mounting holes in the telephone.
Page 411: Ntzk Or Nt2K Sets
Carefully remove the footstand from the base. Press inward at the back of the footstand where it meets the base and pull upward. If the telephone has a Meridian Communications Adapter, unplug its cable from the base telephone jack. Loosen all screws on the base of the telephone.
Page 412 12 Insert the fillerplate screws in the Display Module screw holes 13 Tighten the fillerplate screws. Note: Place the label supplied with the display on the outside of the bottom cover of the telephone. This allows proper identification and tracking of the option level of the set. 553-3001-367 Standard 3.00...
Page 413 Connecting the Display Module Ribbon Cable 14 If installed, remove and discard the NT2K0013 daughterboard. 15 NTZK models: Make sure that the ribbon cable is folded as shown in Figure 79. Figure 79 Connecting the Display Module Ribbon Cable, NTZK model Colored strip = Pin 1 Screwpost Pin 1...
Page 414 16 NT2K models: Make sure that the ribbon cable is folded as shown in Figure 80 on Figure 80 Connecting the Display Module Ribbon Cable, NT2K model Colored strip = Pin 1 Screwpost Pin 1 17 Make sure the red line on the ribbon cable lines up with the white dot beside the connector pins (P2 on an NTZK M2008, J3 on an NT2K M2008, and P4 on an M2616) on the motherboard.
Page 415 20 Make sure the ribbon cable is lying flat and not caught over or under any alignment posts or studs on the telephone base. (For the M2616, allow it to cover the screw post and do not replace the screw on re-assembly.) 21 Replace the base.
Page 416: External Alerter Board
If the telephone is equipped with an MPDA or MCA, unplug the data cable from the base telephone jack. Remove the four screws securing the base of the telephone to the top cover.
Page 417 To signal the External Alerter when the telephone is ringing or buzzing, place the jumpers connecting the two left-most pins on the External Alerter Board. 10 If the telephone is not yet equipped with the power supply board, install it (see Procedure 70 on page 393 page 397 for M2616/M2016S/M2216ACD).
Page 418 14 Perform the self-test (see Procedure 62 on test procedures. See LD 31 in the Software Input/Output: Administration (553-3001-311). Figure 81 External Alerter connecting block configuration 553-3001-367 Standard 3.00 ....August 2005 page 358) and acceptance...
Page 419 Appendix C: Meridian Modular Telephones add-on modules installation Page 419 of 504 End of Procedure Telephones and Consoles Description, Installation, and Operation...
Page 420: Key Expansion Modules
Installing and removing Key Expansion Module(s) on the M2616 and M2216ACD telephones Remove the handset and place the telephone upside down on top of a level, solid work surface covered with soft material or paper to prevent damage to movable keys and the telephone face.
Page 421 Key Expansion Module (see Figure 82 on the excess cable in the base of the second Key Expansion Module. 11 If the telephone is equipped with an MPDA or MCA, reconnect the data cable to the base telephone jack. Make sure the MPDA or MCA cable (and interface cable) do not get pinched between the base and footstand.
Page 422 Note: Place the label supplied with the Key Expansion Module(s) on the outside of the bottom cover or footstand of the telephone. This allows proper identification and tracking of the option level of the set. 14 Perform the self-test (see Procedure 62 on test procedures.
Page 423: Asynchronous Data Option
Functional description The ADO is mounted in the telephone and works in conjunction with the Digital Interface Chip to provide asynchronous communication up to 19.2 kbps from an ASCII data terminal or a personal computer to the private Integrated Services Network.
Page 424: Ado Operating Parameters
220 V AC 50 Hz multi-output power supply unit provides nominal voltages of +5 V, +12 V, and –12 V DC. The power supply connects to the back of the telephone through a 5-pin Molex power connector. If the AC power supply fails, data calls cannot be processed. All external power supplies are equipped with short circuit and thermal shutdown protection.
Page 425 Table 69 lists the input and output requirements for the ADO external power supply. Table 69 I/O requirements for ADO external power supply North American version NPS50220-03L5 Multi-output external power supply (A0336823), UL listed and CSA approved Input: 57–63 Hz 115–132 V AC Output: +5 V DC, 1.0 A (pin 3 for supply, pin 2 for return) +12 V DC, 200 mA (pin 6 for supply, pin 1 for return)
Page 426: M2317 Data Option
Figure 83 shows a block diagram of the ADO and an M2317 telephone. Figure 83 Block diagram of ADO and M2317 telephone Data Communications Option RS-232 Drivers Receivers +12 V 12 V Commercial A.C. Power Supply Available for 110V ac 60 Hz, 100V ac 50/60 Hz, or 220 V ac 50 Hz.
Page 427: Installing The M2317 Data Option
Remove the handset, and place the telephone upside down on a level workplace (a desktop, for example). Disconnect all cords from the telephone. Loosen and remove five screws in the base of the telephone, lifting the base upward. If the telephone is not equipped with the ADO, proceed with step 5.
Page 428: Installing The M2317 Data Terminal
Reassemble the telephone by placing the base section on the faceplate section. Reinstall the five screws. 10 Tighten the screws, reconnect all cords, and place the telephone in its former position. 11 Refer to Procedure 79 to connect the power supply and data terminal to the ADO.
Page 429 Connections for the Apple Macintosh to the M2317 Asynchronous Data Option (ADO) Note: Strap pins 4 and 5 and pins 6, 8, and 20 together. +12 V –12 V Exit port for telephone line and handset free unit cords 9-pin connector (from terminal) Pin 3...
Page 430: Meridian Communications Unit
Table 71 RS-232-C signals and associated pin numbers for M2317 telephones Circuit designation Common Meridian Communications Unit The Meridian Communications Unit (MCU) provides a stand-alone version of the Meridian Communications Adapter (MCA). Functional description The Meridian Communications Unit (MCU) enables data to be transmitted and received using PSDS, over either the public network or a private network.
Page 431 • LAN bridging • Bulk data/PC file transfer • Dial back-up • Host connectivity The MCU fully complies with RS-232C and can be configured as DCE or DTE to connect to a terminal, printer, or fax machine. Unlike the MCA, the MCU provides a dedicated call key and call progress tones.
Page 432: Wall Mounting
In these cases, mount the telephone on the wall next to the plate. An additional clip is provided for wall mounting the telephone. This clip is attached to the switchhook rest to prevent the handset from slipping when mounted on the wall.
Page 433: Troubleshooting
Check that the footstand is firmly seated on the telephone. Ensure that all feet are firmly seated in the footstand. Unplug the line cord from the telephone and plug it in again. Ensure that the transformer is plugged in or the closet power is connected (M2008 only).
Page 434 Check to see that the power cables are connected properly and the external power supply is running. If there is a display on the telephone, press the P key and dial 63 to get into EIA Monitor mode. Be sure the...
Page 435 MCA is probably disabled. Contact the telephone system administrator. Check the LED in the back of the telephone to see if it is flashing. If the LED is steadily lit, the MCA needs to be configured in the system, or it may be bad. If the LED is not lit, the MCA requires external power.
Page 436 Be sure the transformer is plugged in, or the closet power is connected. Be sure the cable between the MCA and the telephone is connected and has not been pinched. Be sure the power card is installed correctly. Verify that the jumper settings are correct for either RS-232 or V.35 (whichever you are using).
Page 437 Troubleshooting Meridian Modular Telephones (Part 5 of 5) Symptom Note 1: If the pseudorandom pattern 511 data is idle, the telephone keypad dialing is inoperative. Use the release key to clear this condition. Note 2: If using an RS-232 cable to connect the MCA to an ADM3/5 terminal, be sure that pin 22 is disconnected.
Page 438 Figure 85 Flowchart for troubleshooting MCA Distinctive flash Telephone bad (A44-A64 interface check) Set to remote loopback mode Remote loopback: Y <cr> or program P38 (when equipped with display) Type few characters 553-3001-367 Standard 3.00 Power up LED lit LED check No menu <cr>...
Page 439: Appendix D: M2317 Telephone
Data characteristics........Note: This section is for reference only. The M2317 telephone is manufacture discontinued and no longer available.
Page 440 A telephone line cord and the handset cord equipped with standard modular connectors at each end, that enables quick replacement when required. The M2317 Telephone is equipped with a microphone and speaker to permit Handsfree operation. Figure 86 shows the M2317 Telephone. Figure 86...
Page 441: Feature Description
Firmware is chip-dependent and cannot be changed or altered on site. As a general rule, all firmware is on ROM microchips. Firmware is built into the M2317 telephone and the CS 1000 and Meridian 1 systems. Firmware functions The following functions are performed by firmware in the M2317 Telephone: • Predial •...
Page 442: Physical Description
Soft keys are automatically defined for the telephone based on COS, data base or package restrictions. Soft keys work only in conjunction with the LCD display screen. Table 73 M2317 data features Data features Ring Again Speed Call System Speed Call...
Page 443: Keys
The Asynchronous Data Option (ADO) circuit board, if equipped, is mounted inside the base. Keys The M2317 Telephone is equipped with 32 keys that are arranged as follows: Fixed keys These are 16 keys to which a fixed function is assigned. They consist of: •...
Page 444 Alphanumeric display screen The M2317 telephone is equipped with a two-line (40 characters per line capacity) LCD screen. The 155 x 15 mm (6 x 0.6 in) LCD screen has a capacity of 80 characters (two lines of 40 characters each). The first line displays date and time during the idle state, incoming call identification, feature icons, user prompts, and messages.
Page 445 Function ringing (or “feature pending”) hold The following figures show the M2317 key layout and the different telephone states that can be displayed on the M2317 screen. Figure 87 M2317 telephone – key identification Directory Number lens Note: Numbers in brackets in this illustration are shown for testing and identification purposes only.
Page 446 Figure 88 M2317 screen display – available idle state features SAVED # LAST # FORWARD HELD # RLSDATA Only one row of softkey labels is displayed at a time. Additional rows are Note 1: accessed by operating the "more..." softkey. The five softkeys are located beneath the screen display in line with each displayed label.
Page 447 Figure 89 M2317 screen display – dialing state Figure 90 M2317 screen display – ringback state 3021 Calling Party (Ringback SAVE # screen) Note: The softkey label display on the called party's screen is the "Idle State" screen. Telephones and Consoles Displays Month, Day, Hour, Minutes MMM DD HH : MM Displays Day, Month, Hour, Minutes...
Page 448 Figure 91 M2317 screen display – available established state features 3021 CONFER TRANSFR VMSG Note: Only one row of softkey labels is displayed at a time. Additional rows are accessed by operating the "more... " softkey. The five softkeys are located beneath the screen display in line with each designation. 553-3001-367 Standard 3.00 Elapsed Timer (Hours: Minutes : Seconds)
Page 449 Not all the features listed in Table 74 are provided for each customer. Check only those features that are enabled in accordance with the work order. The - - ->> symbol display is associated with the Call Party Name Display (CPND) feature.
Page 450 Table 74 M2317 states and associated soft keys (Part 2 of 3) Screen state Established Intercom established Private Line established Voice Call/Group Call established Conference/Transfer dialtone Conference/Transfer dialing Conference/Transfer busy Conference/Transfer reorder Transfer ringback Conference ringback Consultation Consultation Hold 553-3001-367 Standard 3.00 State Voice connection made...
Page 451 Table 74 M2317 states and associated soft keys (Part 3 of 3) Screen state Established Hold User status Display Program Data call initiation Data call dialing Data call busy Data call reorder Data call ringback Data call ERWT call back Data call established Asynchronous Data Option See “Asynchronous Data Option”...
Page 452: Software Requirements
All information related to the programmable keys must be downloaded into the M2317 RAM memory through the DLC or ISDLC. Downloading to the telephone is performed when the system is loaded or when a telephone is enabled. Soft keys are automatically defined for the telephone based on Class of Service (CLS), database, or package restrictions.
Page 453: Specifications
For protection against electrical shock, energy hazards, or fire hazards, the telephone meets the following specifications: CSA, C22.2 No. 0.7 – M1985 UL 1459, relevant sections Overvoltage protection The M2317 telephone meets the specifications detailed by CSA, C22.2 No.7, paragraph 6.9.3. Environmental considerations Temperature and humidity Operating state:...
Page 454: Dimensions And Weight
To satisfy the power requirements for those circuits on a maximum loop, as defined in “Digital telephones line engineering” on 13.5 V DC must be available at the telephone. The line card must have compatible voltage and source resistance to meet these requirements.
Page 455 Refer to NPS50220-03L5. See “Asynchronous Data Option” on ADO requirements. The data option power supply connector plugs into the back of the telephone next to the RS-232-C interface connector. Data option installation requires the removal of the telephone power supply connector.
Page 456 Whenever the external power supply fails (due to failure of the power utility), the M2317 Telephone assumes Plain Ordinary Telephone Service (POTS) status. At this time the telephone is capable of receiving and originating calls 553-3001-367 Standard 3.00 Cross-connect Block...
Page 457 Wiring Harness Shelf Connector Cross-connect Block (W-BL) (BL-W) (W-G) (G-W) (BK-G) (G-BK) (BK-S) (S-BK) Part of multi-pair Cable Telephones and Consoles TELADAPT Connecting Block Line Cord Ring to Telephone To Telephone To Telephone To Telephone 553-1291 Description, Installation, and Operation...
Page 458: Data Communication
Data communication The M2317 can be equipped with an Asynchronous Data Option which will permit the use of either the telephone's dial pad or the feature keys to place and terminate data calls in the asynchronous mode. The Data Option also supports keyboard dialing from the data terminal when that terminal operates in the asynchronous mode.
Page 459: Appendix E: M3110, M3310, And M3820 Telephones
M3110.........
Page 460: Feature Description
Power requirements ........Note: This section is for reference only. The M3110, M3310, and M3820 sets are manufacture discontinued and no longer available.
Page 461 Figure 94 M3110 Meridian digital telephone • Message Waiting and Mute Indicators • 10 Feature System Programmable keys including: — 8 system programmable keys — Mute key — Speaker key • Volume control for: — Handset — Ringing Tone — Buzz Tone —...
Page 462: Standard 3.00 August
Page 462 of 504 Appendix E: M3110, M3310, and M3820 telephones Figure 95 M3310 Meridian digital telephone Figure 96 M3820 Meridian digital telephone • Support for the following terminal options: 553-3001-367 Standard 3.00 August 2005...
Page 463: M3310
— External Alerter for high ambient noise environments • Wall-mount ability • Brand line insert to provide for special company logos M3310 The M3310 Meridian digital telephone supports the following features: • Handsfree, On-Hook Dialing and Group Listening • Dedicated Release and Hold keys •...
Page 464: M3820
— External Alerter for high ambient noise environments — Wall-mount ability • Brand line insert to provide for special company logos M3820 The M3820 Meridian digital telephone supports the following features: • Handsfree, On-Hook Dialing and Group Listening • Dedicated Release and Hold keys •...
Page 465 • Directory/Caller’s List with 9 dedicated keys namely: — Directory, Callers, Edit, Delete, 4 cursor and Dial • Support for the following terminal options: — MCA data option to provide integrated voice and data — External Alerter for high ambient noise environments —...
Page 466: Physical Description
AC transformer; power is not provided by the telephone. The amplifier must draw less than 400 micro amps from the telephone jack. The headset should be designed to work with a telephone jack with these characteristics: Transmit interface: +5 V through 10K DC bias resistance with maximum current of 500 micro amps.
Page 467 Table 76 Meridian digital telephone general features (Part 2 of 2) Feature • Handsfree/speaker key • Mute key • Directory key • Caller’s List key • Edit key • Delete key Volume control for: • Handset/Headset, Ringing Tone, Buzz Tone, On-Hook Dialing and Group Listening •...
Page 468: Fixed Keys (Same For All Three Models)
Page 468 of 504 Appendix E: M3110, M3310, and M3820 telephones Fixed keys (same for all three models) Hold By pressing the hold key, you can put an active call on hold. Return to the caller by pressing the extension key beside the flashing LCD indicator.
Page 469 Figure 97 The location and function of buttons on the Meridian digital telephone Program Key† LCD Indicators Display Module† Feature Keys Release (Rls) Key Message Waiting Indicator Hold Key Speaker Speaker/Mute LED Speaker Key Mute Key Edit Key* Callers List Key*...
Page 470 M3310 CPM and Primary DN key-Speaker LED is not illuminated M3110 CPM and Primary DN key- Speaker LED is not illuminated Note 3: CPM is Call Process Monitor which enables the user to hear, for example, the dial tone in the speaker. Group listening enables the user to...
Page 471: Additional Feature Keys
LCD indicators that can be assigned to any combination of directory numbers and features. The M3820 has 13 fully programmable feature keys; the M3310 has seven, and the M3110 has eight. The lower right-hand key (key 0) is reserved for the Primary DN.
Page 472: Terminal Options
Hardware features and options Programmable Feature keys Handsfree microphone Optional hardware available: Key Expansion Module Note: In this table, x indicates available features for the telephone type listed in the top row. 553-3001-367 Standard 3.00 LCD state on (steady) flash (60 Hz)
Page 473: Meridian External Alerter And Recording Interface
(off-hook). A call to any DN configured on the telephone triggers the alerter. The MEARI alerts to one active call at a time; if the telephone is already active on a call, a second call will not activate MEARI.
Page 474: Configuration And Installation
Configuration Use LD 11 (Meridian Digital Telephone Administration) to configure the telephones. All prompts are defaulted (or set as required) except for those noted in the tables following: LD 11 - M3110 Configuration (Part 1 of 2) Prompt Response TYPE...
Page 475 LD 11 - M3110 Configuration (Part 2 of 2) Prompt Response KEY 08 09 NUL 10 NUL 11 NUL 12 NUL 13 NUL 14 NUL If Group Listening is denied (CLS HFD), Key 15 is also programmed as NUL. Figure 98...
Page 476 Table 79 M3310 Configuration Prompt Response TYPE 2616 M3310 HFA (HFD) 08 NUL 09 NUL 10 NUL 11 NUL 12 NUL 13 NUL 14 NUL 553-3001-367 Standard 3.00 Description M2616 set model used Enter appropriate set identifier Handsfree Allowed (Denied) Keys 8-14 programmed as NUL.
Page 477 Appendix E: M3110, M3310, and M3820 telephones Page 477 of 504 Figure 99 M3310 Key Designations 553-AAA0721 Telephones and Consoles Description, Installation, and Operation...
Page 478 Table 80 M3820 Configuration Prompt Response TYPE 2616 M3820 HFA (HFD) DNDD CNDA CNIA 01 NUL 553-3001-367 Standard 3.00 Description M2616 set model used. Enter appropriate set identifier. Handsfree Allowed (Denied) Automatic Hold Allowed Dialed Name Display Denied Call Party Name Display Allowed Call Number Information Allowed Last Number Redial Allowed Keys 01 programmed as NUL.
Page 479 Figure 100 M3820 Key Designations LD 20 – Print Routine Prompt Response TYPE 2616 M3110 M3310 M3820 Description M2616 set model used. Enter appropriate set identifier Or M3+ to get a list of all three set types. Telephones and Consoles...
Page 480: Installation
Complete the wiring and cross-connections (loop power) before connecting the telephone to the connecting block. Place the telephone on the desk in the normal operating position. Place the Rls and Hold key caps on their positions just above the dialpad, with the Hold key closest to the handset.
Page 481: Installing The Power Board
Use a #1 Phillips screwdriver and the screw supplied to fasten the power board to the front cover of the telephone. Remove and discard the two links on J8 on the telephone's main PCB. Connect the power board cable (B0247405) to J8.
Page 482 Insert the four screws to secure the base. Assemble the MCA to the footstand using the two screws provided. Connect the cable to the 8 way jack on the base of the telephone. Reconnect all cords to the telephone. Replace the footstand with the two screws (if previously fitted).
Page 483: Adding A Headset (M3310 And M3820 Only)
Use the following procedure to add a headset to a Meridian telephone: Unplug the line cord from the connecting block. Remove the handset and place the telephone upside down on top if a level, solid work surface covered with soft material or paper to prevent damage to moveable keys and the telephone face.
Page 484: Desktop Shallow-Angle Position
Plug the headset TELADAPT connector into the socket on the base of the telephone marked with a headset icon. Route the headset cord through the channels at the side of the telephone. Replace the footstand in the same position and tighten both screws (if previously fitted).
Page 485: Wall Mounting The Telephone
Procedure 85 Wall mounting the telephone The procedure to wall mount the telephone by reversing the footstand is as follows: Unplug the line cord from the connecting block. Remove the handset and place the telephone upside down on top of a level, solid work surface covered with soft material or paper to prevent damage to moveable keys and the telephone face.
Page 486: Specifications
Specifications This section lists the specifications required for Meridian digital telephones. Environmental and safety considerations All Meridian digital telephones are designed to comply with: EN 60950:1992 - Safety of Information Technology Equipment including Electrical Business Equipment. EN 41003:1993 - Particular Safety Requirements for Equipment to be connected to Telecommunication Network.
Page 487 Note 1: No bridge taps or loading coils are allowed. Note 2: Effect of line protector at MDF reduces loop length by 500 ft. Note: Use only the line cord provided with the telephone. Using a cord designed for another telephone could result in damage to the cord.
Page 488 Some configurations of telephones and options need more than basic loop power to operate. Table 82 lists the types of Meridian digital telephones and shows when additional power is needed to operate the telephone or its optional hardware. Power Supply Boards come installed in factory-assembled configurations that require additional power.
Page 489 The power supply board receives its power through pins 1 and 6 of the line cord. The power supply board connects to the telephone through a 14-pin bottom entry connector.
Page 490 Page 490 of 504 Appendix E: M3110, M3310, and M3820 telephones Figure 102 Configuration of local plug-in transformer 553-AAA0725 553-3001-367 Standard 3.00 August 2005...
Page 491 Voltage at rated current Rated load current Note 1: You cannot wall mount the telephone over the wall jack when using a transformer because of the size of the RJ-11 adapter. Hang it above or to the side of the jack and run the line and power cords to it.
Page 492 42 V DC, 300 mA isolated, with current limiting output of 1 amp. Figure 103 Closet Power Supply configuration 6-conductor line cord from telephone Connects to an isolated output 553-3001-367 Standard 3.00 Tip (r) Closet Power Supply...
Page 493: Index
Alarm indicators, 95 Alerter adjusting speaker volume, 52, 80 menu, 86 testing pitch/volume levels, 84 alerting tones M3820, M3310, and M3110 telephones, 487 Amphenol connectors, 57 Analog Terminal Adapter (ATA), 150, 377 description, 375 Telephones and Consoles Page 493 of 504...
Page 494 Apple Macintosh computers, 428, 429 ASIP Audio and System Interface Printed circuit card, 83 ASIP card control gate, 86 hard reset, 87 testing installed firmware, 85 ASM (Attendant Supervisory Module) add-ons, 44 Data Options, 426 installing, 44 standoffs, 46, 47 ATA (Analog Terminal Adapter), 375 installing and removing, 377 Attendant Administration feature, 96...
Page 495: Procedure
TELADAPT snap-in connectors, 491 covers attendant consoles, 62, 63 BLF/CGM, 38, 41, 42 cross-connections attendant consoles, 69 M2317 telephone, 363 Meridian Modular Telephones, 121 custom labeling (logos) with Brandline Inserts, 473 data calls capability, 451 data channels, 460 data communication failures...
Page 496 DTI (Digital Trunk Interface), 97 DTMF (dual tone multifrequency) tones, 95 E connectors (IPE), 316 EI (Executive Intrusion), 98 electret headsets, 466 electromagnetic interference specifications M3820, M3310, and M3110 telephones, 486 Emergency status message, 55 Emergency Transfer, 96 engineering codes, 29 553-3001-367 Standard 3.00...
Page 497 202 jack, 53, 56 options, 155, 202 volume control, 53 handsfree operation M2317 telephone, 444 M3820, M3310, and M3110 telephones, 472 Meridian Modular Telephones, 332 headsets electret, 466 interfaces, 156, 466 jack, 53, 56 volume control, 53 Hold key, 94...
Page 498 80 softkey functions, 51 testing alphanumeric functionality, 85 LCD indicators, 54 M2317, 444 M3820, M3310, M3110, 472 LCDs, flashing, troubleshooting, 433 L connectors (IPE), 317 LD 12 program, 63 LD 32 program, 362 LD 12 program, 54...
Page 499 114, 356 Key Expansion Modules, 420 Power Supply Boards, 395 power supply boards, 397 wall mounting, 432 M3820, M3310, and M3110 telephones, 471 environmental and safety considerations, 486 fixed keys, 468 functions, connections, and interfaces, 460 hardware features and options, 472...
Page 500 340 Meridian Programmable Data Adapter, 335 messages, LCD display screen, 55 message waiting feature, 471 microphone on M3820, M3310, M3110 telephones, 472 minor alarm indication/status message, 55, 95 modem pooling with MCA, 386 MPDA (Meridian Programmable Data Adapter) installing, 389...
Page 501 ADO (Asynchronous Data Option), 424 for headsets, 466, 488 for recording devices, 156, 202, 466 M2317 telephone, 453, 454 M3820, M3310, M3110 telephones, 488 power supplies and power units BLF/CGM, 33 data terminals, 429 Key Expansion Modules, 420...
Page 502 M2317 telephones, 361 Meridian Modular Telephones, 114, 356 terminal connections, 59 TELADAPT snap-in connectors, 491 telephone failures M2317 telephones, 367 telephone lines, engineering, 289 telephones Asynchronous Data Options, 426 connecting, 312 cross-connecting, 119, 121, 313, 363, 368 designating, 119, 311, 367...
Page 503 57, 58 wiring and loop lengths M2006/2008/2616/2016S/2216ACD Digital M2317 telephone, 454 M3820, M3310, M3110, 491 M3820, M3310, M3110 telephones, 487, 488 wobbling, troubleshooting, 433 zone cabling and conduit, 58 Z wiring 500/2500 telephones, 313 attendant consoles, 69...
Page 504: Contents
Index Page 504 of 504 Telephones and Consoles Description, Installation, and Operation...
Page 506 Copyright © Nortel Networks Limited 2005 All Rights Reserved Information is subject to change without notice. Nortel Networks reserves the right to make changes in design or components as progress in engineering and manufacturing may warrant. Nortel, Nortel (Logo), the Globemark, This is the Way, This is Nortel (Design mark), SL-1, Meridian 1, and Succession are trademarks of Nortel Networks.

Nortel M3110 Installation Manual

Table of Contents

List of Procedures

About this Document

Attendant Consoles

M2016S Secure Set

M 3900 Description

M3900 Installation and Configuration

M3900 Flash Download

Digital Telephones Line Engineering

Analog (500/2500-Type) Telephones

Appendix A: Meridian Modular Telephones

Appendix B: Meridian Modular Telephones Installation

Quick Links

Telephones and Consoles

Chapters

Related Manuals for Nortel M3110

Summary of Contents for Nortel M3110