Chapter 1: Introduction; Purpose - Avaya Virtual Services Platform 7000 Series Troubleshooting Manual

Chapter 1: Introduction

Purpose

The Troubleshooting Avaya Virtual Services Platform 7000 Series, NN47202–700 guide describes
the diagnostic tools and utilities available with the Avaya Virtual Services Platform (VSP) 7000
Series to help you troubleshoot operational and configuration issues. This document guides you
through some common problems, to achieve a first tier solution to these situations, and advises you
what information to compile prior to troubleshooting or calling Avaya for help.
You can configure and display files, view and monitor port statistics, trace a route, run loopback and
ping tests, test the switch fabric, and view the address resolution table.
Although the diagnostic tools and utilities described are available with both the Avaya Command
Line Interface (ACLI) and Enterprise Device Manager (EDM), this document focuses on using ACLI
to demonstrate most of the troubleshooting tasks. You can access ACLI through either a direct
console connection to the switch or by using the Telnet or SSH protocols to connect to the switch
remotely.
The troubleshooting topics discussed in this document are provided with the following assumptions:
• You have a basic knowledge of networks, Ethernet bridging, and IP routing.
• You are familiar with networking concepts and terminology.
• You have basic knowledge of network topologies.
• You have experience with Graphical User Interface (GUI).
• You have experience with the following ACLI command modes:
- User Executive
- Privileged EXEC
- Global configuration
- Interface configuration
For detailed information about the ACLI command modes, see Using ACLI and EDM on Avaya
Virtual Services Platform 7000 Series, NN47202–101.
July 2015
Comments on this document? infodev@avaya.com
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