Table of Contents
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Numerics
201i server
startup failure
8051, what to do ............................................
CallPilot, what to do .......................................
A
Alarm Monitor, using .............................................
alarms
about ..............................................................
investigating .........................................................
alert icons, component states .....................................
application event log
description ............................................................
arp command .............................................................
parameters and descriptions ................................
running from the operating system ......................
syntax ...................................................................
C
call channels
diagnostics, running .............................................
disabling ...............................................................
working with .........................................................
CallPilot
software, reinstalling ............................................
utilities
Diagnostics Tool ............................................
PEP Maintenance ....................................
Session Trace ..........................................
System Monitor .............................................
CallPilot Manager
Alarm Monitor, using .......................................
alarms
about ........................................................
investigating ..................................................
alert icons, component states ..............................
Channel Monitor, using ...................................
Event Browser, using ......................................
events
about ........................................................
investigating ..................................................
fault management
Avaya CallPilot® 201i Server Maintenance and Diagnostics
Index
alarm notification ...........................................
event processing ...........................................
Maintenance page
Diagnostics section .......................................
General section .............................................
33
Maintenance section .....................................
33
purpose .........................................................
using ..............................................................
Multimedia Monitor, using ...............................
CallPilot services, Channel Monitor tab ......................
,
52
53
Channel Monitor tab .............................................
CallPilot services ..................................................
,
50
53
critical ............................................................
53
DS30X links pane in .............................................
60
DSP pane in .........................................................
Channel Monitor, using .........................................
37
channels
44
call, working with ..................................................
44
diagnostics, running .............................................
44
disabling ...............................................................
44
multimedia, working with ......................................
commands, TCP/IP
arp ........................................................................
ipconfig .................................................................
nbtstat ..................................................................
netstat ..................................................................
56
ping ......................................................................
56
tracert ...................................................................
71
components
CallPilot Manager maintenance activities ............
12
dependencies .......................................................
diagnostics that can be run ..................................
75
diagnostics-eligible ...............................................
,
75
78
list .........................................................................
,
75
79
replacing .........................................................
75
start, about .....................................................
starting .................................................................
,
52
53
states
Alert icons ......................................................
,
50
53
description .....................................................
53
viewing ..........................................................
60
stop, about ......................................................
,
55
71
stopping ...............................................................
,
54
55
Courtesy stop, description ..........................................
CRI (fault status), what to do ......................................
,
50
54
critical services, CallPilot ............................................
54
critical startup diagnostics ..........................................
50
50
57
57
57
57
55
,
55
70
86
–
85
87
86
86
87
87
,
55
71
71
56
56
70
44
40
45
46
41
42
58
51
65
64
57
,
14
15
,
61
62
62
60
59
60
,
61
62
62
62
31
86
29
December 2010
115
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Table of Contents
Troubleshooting
