Understanding Fault Management; Introduction; Event Processing; Alarm Notification - Avaya CallPilot 201i Maintenance And Diagnostics

Using CallPilot Manager to monitor hardware

Understanding fault management

Introduction

Fault management is a term that describes how the Avaya CallPilot
you of potential or real hardware problems (faults).
The server processes events to detect hardware problems and raises alarms to notify you
when these problems occur.

Event processing

An event is any change in system configuration or operational state. An event is also any action
taken by the system that requires user notification. Events can be as insignificant as a user
logon attempt or as serious as a faulty MPC-8 card switching to disabled status.
All events are reported to the fault management server, a subsystem within the Avaya CallPilot
server. The fault management server enables the server to listen and respond to its clients.
The interaction is called event processing and is the means by which the server detects
hardware faults.

Alarm notification

Alarms are warnings generated by events. Alarms communicate the same information as
events. However, alarms are reported in the Alarm Monitor instead of the Event Browser, and
are managed differently than events.
When an alarm appears in the Alarm Monitor, you must investigate the problem, isolate it, and
then fix the cause of the problem. When you fix the problem, the alarm is cleared from the
Alarm Monitor.
50 Avaya CallPilot® 201i Server Maintenance and Diagnostics
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server detects and notifies
December 2010