Detecting Hardware Problems; Alarm Monitor; Introduction - Avaya CallPilot 201i Maintenance And Diagnostics

Using CallPilot Manager to monitor hardware
Component
Motherboard (IPE
server)
Time Switch
MPCs
DS30X

Detecting hardware problems

Typically, you first become aware of a hardware problem when an alarm is raised. All hardware
faults produce an alarm (or series of alarms, depending on the problem) in the Alarm Monitor.
Other indications of a hardware problem include the following:
• user complaints
• call processing difficulties, such as busy signals, static, dropped calls, connection
problems, and cross talk (hearing other conversations)
• system administrator logon difficulties
• alert icons on the Maintenance page

Alarm Monitor

Introduction

Use the Alarm Monitor to investigate one or more raised alarms.
52 Avaya CallPilot® 201i Server Maintenance and Diagnostics
Dependent components
All MPCs, and all multimedia and call channels associated with the IPE
server.
All multimedia and call channels associated with the same MPB as the
timeswitch.
All multimedia (DSP) channels on the MPC-8 card.
All DS30X channels associated with the DS30X link.
December 2010