Disabling Call Channels; Running Diagnostics On Call Channels; Section B: Working With The Maintenance Page; In This Section - Avaya CallPilot 201i Maintenance And Diagnostics

Using CallPilot Manager to monitor hardware
The Multimedia Monitor shows the status of multimedia channels. The multimedia channels
are the DSP ports that process the calls. They are the voice, fax, and speech recognition
channels.

Disabling call channels

If you must take the CallPilot system out of service to perform software or hardware
maintenance, Avaya recommends that you disable all call channels first. There are two ways
to disable the call channels:
• Courtesy stop the channels (preferred method).
When you courtesy stop call channels, CallPilot waits until the channels are no longer
active before disabling them, instead of suddenly terminating active calls.
• Stop the channels.
When you stop channels, you suddenly disable them and terminate all active calls.
For information about using the Channel and Multimedia Monitors, see
with the Multimedia and Channel Monitors

Running diagnostics on call channels

If you must run diagnostics for one or more channels, use the Diagnostics section on the
Maintenance page. For more information, see
page on page 56.

Section B: Working with the Maintenance page

In this section

Introducing the Maintenance page
Viewing component states
Starting and stopping components
Running integrated diagnostics
56 Avaya CallPilot® 201i Server Maintenance and Diagnostics
on page 70.
Section B: Working with the Maintenance
on page 57
on page 59
on page 61
on page 64
Section C: Working
December 2010