Avaya CallPilot 201i Maintenance And Diagnostics page 34

Troubleshooting your Avaya CallPilot® system
To determine why the 201i server failed to start CallPilot
1. Make a note of any diagnostic codes.
2. Try restarting the server by pressing Reset on the 201i server's faceplate.
3. During the start sequence, view the diagnostic codes on the HEX display for failures.
4. View the event logs.
5. Refer to the CallPilot Troubleshooting Guide for other suggestions.
6. If you still cannot find the cause of the failure, call your Avaya technical support
34 Avaya CallPilot® 201i Server Maintenance and Diagnostics
For a description, see
Note:
Allow 5 minutes for the start cycle to complete.
For instructions, see Viewing event logs
representative.
Startup sequence description
on page 36.
on page 31.
December 2010