Table of Contents
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About this guide
Using the CallPilot Administrator's Guide
The CallPilot Administrator's Guide (NTP NN44200-601) provides valuable information for
monitoring system performance. The CallPilot Administrator's Guide describes how to:
• view and filter server events
• monitor the CallPilot server performance, disk space, and database
• monitor and manage CallPilot channels
• troubleshoot CallPilot call service and system operation problems
Using the CallPilot Troubleshooting Guide
The CallPilot Troubleshooting Guide (NN44200-700) describes symptoms that can appear on
all CallPilot server platforms, and ways to resolve them.
Use the CallPilot Troubleshooting Guide to resolve the following types of problems:
• server boot cycle failures
• peripheral device problems
• monitor display problems
• server-to-network connection problems
• remote access connection problems
• CallPilot application problems
Replacing hardware components
Introduction
This guide describes how to replace or install hardware components as follows:
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Avaya CallPilot® 201i Server Maintenance and Diagnostics
December 2010
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Table of Contents
Troubleshooting
