Avaya CallPilot 201i Maintenance And Diagnostics page 5

Overview.........................................................................................................................................................51
Introduction.....................................................................................................................................................51
Component dependencies..............................................................................................................................51
Detecting hardware problems.........................................................................................................................52
Alarm Monitor..................................................................................................................................................52
Introduction.....................................................................................................................................................52
About alarms...................................................................................................................................................53
See also..........................................................................................................................................................53
Event Browser.................................................................................................................................................54
Introduction.....................................................................................................................................................54
About events...................................................................................................................................................54
See also..........................................................................................................................................................55
Maintenance page...........................................................................................................................................55
Introduction.....................................................................................................................................................55
More information.............................................................................................................................................55
Channel and Multimedia Monitors...................................................................................................................55
Introduction.....................................................................................................................................................55
Disabling call channels....................................................................................................................................56
Running diagnostics on call channels.............................................................................................................56
Section B: Working with the Maintenance page..............................................................................................56
In this section..................................................................................................................................................56
Introducing the Maintenance page..................................................................................................................57
Introduction.....................................................................................................................................................57
What the Maintenance page provides.............................................................................................................57
Maintenance activities for each component....................................................................................................58
Viewing component states..............................................................................................................................59
Introduction.....................................................................................................................................................59
Component states...........................................................................................................................................59
Alert icons.......................................................................................................................................................60
Starting and stopping components..................................................................................................................61
Introduction.....................................................................................................................................................61
Stop versus courtesy stop...............................................................................................................................61
Courtesy stop..................................................................................................................................................62
Stop.................................................................................................................................................................62
Components that can be started and stopped................................................................................................62
Running integrated diagnostics.......................................................................................................................64
Introduction.....................................................................................................................................................64
Before you begin.............................................................................................................................................64
Components that have diagnostic tests available...........................................................................................64
Diagnostic tests available for each component...............................................................................................65
If a diagnostic test fails or cannot be run.........................................................................................................65
Viewing the last diagnostic results..................................................................................................................67
Introduction.....................................................................................................................................................67
Last diagnostic results.....................................................................................................................................69
Section C: Working with the Multimedia and Channel Monitors......................................................................70
In this section..................................................................................................................................................70
Working with the Multimedia Monitor..............................................................................................................70
Introduction.....................................................................................................................................................70
Working with the Channel Monitor..................................................................................................................71
Introduction.....................................................................................................................................................71
Avaya CallPilot® 201i Server Maintenance and Diagnostics December 2010 5