Getting technical documentation.......................................................................................................................9

Getting product training.....................................................................................................................................9

Getting help from a distributor or reseller..........................................................................................................9

Getting technical support from the Avaya Web site........................................................................................10

Chapter 2: About this guide....................................................................................................11

In this chapter..................................................................................................................................................11

Maintenance and diagnostics overview...........................................................................................................11

Introduction......................................................................................................................................................11

Who should read this guide.............................................................................................................................11

Resolving system problems............................................................................................................................12

Preparing for hardware or software maintenance...........................................................................................12

Performing hardware maintenance.................................................................................................................12

Rebuilding the CallPilot system.......................................................................................................................12

Resolving system problems............................................................................................................................13

Introduction.....................................................................................................................................................13

Using this guide...............................................................................................................................................13

Using the CallPilot Administrator's Guide........................................................................................................14

Using the CallPilot Troubleshooting Guide......................................................................................................14

Replacing hardware components....................................................................................................................14

Introduction.....................................................................................................................................................14

Approved replacement parts...........................................................................................................................15

Preparing for maintenance activities...............................................................................................................15

Reference documents.....................................................................................................................................15

Chapter 3: Troubleshooting your Avaya CallPilot® system................................................19

In this chapter..................................................................................................................................................19

Overview.........................................................................................................................................................19

Introduction.....................................................................................................................................................19

LEDs and HEX display on the 201i server faceplate......................................................................................20

Startup sequence and diagnostic codes.........................................................................................................20

Section A: LED and HEX displays..................................................................................................................20

In this section..................................................................................................................................................20

Status LEDs and HEX display location...........................................................................................................21

Interpreting the power status LED...................................................................................................................22

Introduction.....................................................................................................................................................22

Power status LED functions............................................................................................................................22

Power status LED indications.........................................................................................................................22

Interpreting the MPC slot LEDs.......................................................................................................................23

Introduction.....................................................................................................................................................23

MPC slot LED functions..................................................................................................................................23

MPC slot LED indications................................................................................................................................24

Interpreting the network and drive activity LEDs.............................................................................................24

Introduction.....................................................................................................................................................24

Network LED states........................................................................................................................................25

IDE drive LED states.......................................................................................................................................25

SCSI device LED states..................................................................................................................................25

Avaya CallPilot® 201i Server Maintenance and Diagnostics

Contents

December 2010