Table of Contents
Advertisement
To locate instructions for these tasks, refer to the CallPilot Software Administration and
Maintenance Guide (NN44200-600).
Resolving system problems
Introduction
Chapters 2 to 5 in this guide describe how to use a variety of CallPilot resources for resolving
system problems.
If you cannot resolve your problem with the resources described in this guide, you can also
refer to the following documents:
• CallPilot Administrator's Guide (NN44200-601)
• CallPilot Troubleshooting Guide (NN44200-700)
Using this guide
This guide provides instructions for using the resources provided by your 201i server, as
follows:
interpret the LEDs on the 201i server
interpret startup sequence and diagnostic
codes
use the operating system diagnostic tools,
including Event Viewer and TCP/IP
diagnostic tools
use the Event Browser, Alarm Monitor, and
Maintenance page in CallPilot Manager
use the following CallPilot system utilities:
• Diagnostics Tool
• System Monitor
Avaya CallPilot® 201i Server Maintenance and Diagnostics
To
See
Troubleshooting your Avaya CallPilot®
system
on page 19
Troubleshooting your Avaya CallPilot®
system
on page 19
Using the operating system online diagnostic
tools
on page 35
Using CallPilot Manager to monitor
hardware
on page 49
Using Avaya CallPilot® system utilities
page 75
Resolving system problems
on
December 2010
13
Advertisement
Table of Contents
Troubleshooting
