Ricoh SH-P1 M020 Field Service Manual page 268

6. Troubleshooting
876
Log data abnormal (5)
D
5
An error was detected in the handling
of the log data at power on or during
machine operation. This can be
caused by switching the machine off
while it is operating.
876
6
Log data abnormal (99)
D
An error was detected in the handling
99
of the log data at power on or during
machine operation. This can be
caused by switching the machine off
while it is operating.
Data Overwrite Security SD card
error
The 'all delete' function did not
877 B
execute but the Data Overwrite
Security Unit (D362) is installed and
activated.
TPM electronic recognition error
The main machine firmware failed to
878 D
recognize TPM because USB flash is
not operating or a system module
was updated incorrectly.
SC899
RTB 17
266
• Replacing the NVRAM only
• Replacing the HDD only
• Software error
• NVRAM defective
• HDD defective
1. Restore the original NVRAM.
2. Restore the original HDD.
3. Initialize the HDD (See SP5832-004).
4. Update the firmware.
5. Replace the NVRAM.
6. Replace the HDD.
• Software error
• NVRAM defective
• HDD defective
1. Update the firmware.
2. Replace the NVRAM.
3. Replace the HDD.
• SD card defective
1. Insert the SD card correctly.
2. Replace the NVRAM.
3. Reinstall the DOS from the SD card.
• Controller board defective
1. Replace the controller board.