Ricoh SP C352dn User Manual
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Ricoh SP C352dn User Manual

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User Guide

Getting Started
Loading Paper
Troubleshooting
For safe and correct use, be sure to read the Safety Information in
Read This First before using the machine.

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Table of Contents
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Summary of Contents for Ricoh SP C352dn

  • Page 1: User Guide

    User Guide Getting Started Loading Paper Troubleshooting For safe and correct use, be sure to read the Safety Information in Read This First before using the machine.

  • Page 3: Table Of Contents

    TABLE OF CONTENTS Manuals for This Machine..........................3 List of Manuals..............................5 1. Getting Started Before You Start..............................7 How to Read the Manuals..........................7 Model-Specific Information...........................8 List of Options..............................9 Guide to Names and Functions of Components....................10 Guide to Components..........................10 Guide to the Names and Functions of the Control Panel.................
  • Page 4 Specifying a Paper Type..........................57 Configuring Envelope Settings Using the Control Panel................57 3. Troubleshooting When a Panel Tone Beeps..........................59 When Checking the Indicator Lamps, Status Icons, and Messages on the Control Panel......60 Indicators..............................60 Checking Printer Status and Settings......................60 When the Indicator Lamp for the [Check Status] Key Is Lit or Flashing...........

  • Page 5: Manuals For This Machine

    Manuals for This Machine Read this manual carefully before using this machine. Refer to the manuals that are relevant to what you want to do with the machine. • The method for viewing the manual depends on the manual. ® ®...
  • Page 6 • Change the user name and password of the administrator using Web Image Monitor. For details, see "Before Using This Printer", Security Guide. Be sure to read this manual when configuring the enhanced security functions or user and administrator authentication. Driver Installation Guide Explains how to install and configure the drivers.

  • Page 7: List Of Manuals

    List of Manuals Printed Manual PDF Manual HTML Manual Manual Name Provided Provided Provided User Guide Read This First Quick Installation Guide Operating Instructions Extended Feature Settings Security Guide Driver Installation Guide...

  • Page 9: Getting Started

    1. Getting Started This section describes the symbols used in the manuals supplied with the printer, available options, and names and functions of components. Before You Start How to Read the Manuals Symbols used in the manuals This manual uses the following symbols: Indicates points to pay attention to when using the machine, and explanations of likely causes of paper misfeeds, damage to originals, or loss of data.

  • Page 10: Model-Specific Information

    1. Getting Started In no event will the company be liable for direct, indirect, special, incidental, or consequential damages as a result of handling or operating the machine. Notes The manufacturer shall not be responsible for any damage or expense that might result from the use of parts other than genuine parts from the manufacturer with your office products.

  • Page 11: List Of Options

    Before You Start If the label contains the following, your printer is a Region B model: • CODE XXXX -17 • 120–127 V • Dimensions in this manual are given in two measurement units: metric and imperial. If your printer is a Region A model, refer to the metric units.

  • Page 12: Guide To Names And Functions Of Components

    1. Getting Started Guide to Names and Functions of Components Guide to Components • Do not obstruct the machine's vents. Doing so risks fire caused by overheated internal components. Exterior: Front view DSE001 1. Top cover Open this cover to replace the toner or black drum unit/color drum units. 2.
  • Page 13 Guide to Names and Functions of Components DSE250 For details, see page 16 "Guide to the Names and Functions of the Control Panel". 4. Front cover Open this cover when replacing the waste toner bottle, etc., or removing jammed paper. Pull the right side lever to open the front cover.
  • Page 14 1. Getting Started 13. Paper size dial Use this dial to specify the paper size. To use a paper size that is not indicated on the paper size dial, set the dial to " ". If this is the case, set the paper size using the control panel. Exterior: Rear view DSE002 1.
  • Page 15 Guide to Names and Functions of Components 10. Optional interface board slot Optional interface boards can be inserted. Insert an optional wireless LAN interface board, IEEE 1284 interface board or USB device server. Interior: Front view DSE926 1. Toner Loads from the printer rear, in the order of black (K), cyan (C), magenta (M), and yellow (Y). Messages appear on the screen when the toner cartridge needs to be replaced, or a new cartridge needs to be prepared.
  • Page 16 1. Getting Started 5. Intermediate transfer unit Messages appear on the screen when the intermediate transfer unit needs to be replaced, or a new intermediate transfer unit needs to be prepared. For details about the messages that appear on the screen when consumables need to be replaced, see "Replenishing and Replacing Consumables", Operating Instructions.
  • Page 17 Guide to Names and Functions of Components Guide to functions of the printer's internal options DSF003 1. Optional interface units • Wireless LAN board Allows you to communicate over wireless LAN. • IEEE 1284 interface board Allows you to connect to an IEEE 1284 cable. •...

  • Page 18: Guide To The Names And Functions Of The Control Panel

    1. Getting Started • If you want to use two or more SD cards that can be inserted in the same slot, contact your sales or service representative. Guide to the Names and Functions of the Control Panel DPP101 1. Display panel Displays function keys, operation status, and messages.
  • Page 19 Guide to Names and Functions of Components 7. Check Status indicator Lights up or flashes when a printer error occurs. Steady red: Printing is not possible. Flashing yellow: The printer will soon require maintenance or a replacement consumable such as a print cartridge.

  • Page 20: Guide To The Names And Functions Of The Control Panel Screen

    1. Getting Started Guide to the Names and Functions of the Control Panel Screen Touch the display panel Press the [Home] key CZV301 1. [Home] screen Displays function and shortcut icons. For details, see page 19 "Using the [Home] screen". The [Home] screen is set as the default screen when the printer is turned on.
  • Page 21 Guide to Names and Functions of Components Using the [Home] screen To display the [Home] screen, press the [Home] key. Each function has its own icon, and these icons are displayed on the [Home] screen. You can add shortcuts to frequently used embedded software applications to the [Home] screen. The icons of added shortcuts appear on the [Home] screen.
  • Page 22 1. Getting Started Using the [Printer] screen The display panel shows the operation status, messages, and function menus. The function items displayed serve as selector keys. You can select or specify an item by lightly pressing these keys. When you select or specify an item on the display panel, it is highlighted such as .
  • Page 23 Guide to Names and Functions of Components 7. [Form Feed] Press to print all the data left in the printer's input buffer. 8. [Other Functns.] Press to display the error logs and status of spooled jobs. Using the [Information] screen To raise environmental awareness, you can configure the printer to show users the amount of paper saved by using the various paper saving functions of the printer.
  • Page 24 1. Getting Started 4. Count periods Displays the current and previous count periods. 5. [Exit] Press this to close the [Information] screen and return to operation. 6. Color Utilization Displays the ratio of color prints to the total number of prints. •...

  • Page 25: Turning On/Off The Power

    Turning On/Off the Power Turning On/Off the Power This section explains how to turn on/off the printer. Turning On the Power Make sure the power cord is firmly plugged into the wall outlet. Push the main power switch. DSE313 The power indicator turns on. Turning Off the Power •...

  • Page 26: Saving Energy

    1. Getting Started Push the main power switch. DSE313 The main power is turned off automatically when the shutdown process is complete. If the shutdown process is not complete within the period of time displayed on the screen, contact your service representative. Saving Energy This printer has the following energy saving functions: Fusing Unit Off Mode...
  • Page 27 Turning On/Off the Power When the printer is in Sleep mode, only the [Energy Saver] key and the [Check Status] key are usable. The printer can print jobs from computers. You can change the amount of time that the printer waits before switching to Sleep mode. For details about setting [Sleep Mode Timer] and [Weekly Timer], see "Timer Settings", Operating Instructions.
  • Page 28 1. Getting Started • Fixed warm-up is in progress • Data is being processed • Operations are suspended during printing • The Data In indicator is on or flashing • The sample print, locked print, hold print, or stored print screen is displayed •...

  • Page 29: Displaying The Printer Configuration Screens Using The Control Panel

    Displaying the Printer Configuration Screens Using the Control Panel Displaying the Printer Configuration Screens Using the Control Panel This section explains the setting items available on the [User Tools] screen of the printer. The configuration screens allow you to change or set the default settings. •...

  • Page 30: Monitoring And Configuring The Printer

    1. Getting Started Monitoring and Configuring the Printer This section explains how to monitor and configure the printer. Using Web Image Monitor • You cannot configure the printer settings using Web Image Monitor from a computer connected to the USB device server's network. Be sure to access Web Image Monitor from the printer's network. Using Web Image Monitor, you can check the printer status and change settings.

  • Page 31: Displaying The Top Page

    Monitoring and Configuring the Printer Web Image Monitor supports screen reader software. We recommend JAWS 7.0 or a later version. • Display and operation problems may occur if you do not enable JavaScript and cookies, or if you are using a non-recommended Web browser. •...
  • Page 32 1. Getting Started Guest mode This mode requires no login to enter. In the guest mode, the printer status, settings, and print job status can be viewed, but the printer settings cannot be changed. Administrator mode This mode requires an administrator login to enter. In the administrator mode, you can configure various printer settings.
  • Page 33 Monitoring and Configuring the Printer 1. Menu area Displays the content of a selected menu item. 2. Header area Displays the dialog box for switching to the user mode and administrator mode and the menu for each mode. Also displays the link to Help and dialog box for keyword search. 3.
  • Page 34 1. Getting Started...

  • Page 35: Loading Paper

    2. Loading Paper This chapter describes available trays for each paper size and type, and explains how to load paper in paper trays. Paper Loading Procedure To achieve the print results you expect, it is important to select an appropriate input tray according to the size, type, and weight of the paper you want to use for printing.

  • Page 36: Paper Size Specifications

    2. Loading Paper Paper Size Specifications The following tables show the paper sizes that can be loaded in each paper tray. The "Paper size" column shows the names of paper sizes and their dimensions in millimeters and inches. The icons indicate the paper orientation in relation to the printer body. The letters in the tables indicate the following: •...
  • Page 37 Paper Size Specifications Imperial sizes Paper size name Actual size Bypass tray Tray 1 Trays 2–4 Two-sided × 14 8.5" × 14" × 13 8.5" × 13" × 11 8.5" × 11" × 14 8.25" × 14" × 13 8.25" × 13" 8 ×...
  • Page 38 2. Loading Paper Imperial sizes Horizontal size Vertical size Horizontal size Vertical size Tray (One-sided) (One-sided) (Two-sided) (Two-sided) Bypass tray 2.52 to 8.50" 5.00 to 49.60" 3.94 to 8.50" 5.83 to 14.00" Tray 1 3.25 to 8.50" 5.83 to 14.00" 3.94 to 8.50"...

  • Page 39: Paper Type Specifications

    Paper Type Specifications Paper Type Specifications The following table show the paper types that can be loaded in each tray. See “Paper weight” table for the actual paper weight indicated by numbers in the “Paper weight No.” column. Use both tables to specify the correct paper type for the paper you are using.
  • Page 40 2. Loading Paper Paper weight Paper type Bypass tray Tray 1 Trays 2–4 Two-sided Glossy Paper Envelope 5, 6 Coated Paper 5 to 6 Paper weight Paper weight 56–65 g/m (15–18 lb. BOND) 66–74 g/m (18–20 lb. BOND) 75–90 g/m (20–24 lb.

  • Page 41: Paper Precautions

    Paper Precautions Paper Precautions • Do not attempt to print on stapled sheets, aluminum foil, carbon paper, or any kind of conductive paper. Doing so risks fire. Precautions • Do not use acidic paper because it accelerates the deterioration of the drum unit and surrounding parts.
  • Page 42 2. Loading Paper • Even supported types of paper may cause paper jams or malfunctions if they have been improperly stored. • If you print onto rough grain paper, the output image might be blurred. • Do not load sheets that have already been printed by another printer. Paper Storage When storing paper, the following precautions should always be followed: •...

  • Page 43: Loading Paper Into Paper Trays

    Loading Paper into Paper Trays Loading Paper into Paper Trays In the following example procedure, paper is loaded into Tray 1. • When loading paper, take care not to trap or injure your fingers. • When loading paper, pull the paper tray completely out from the printer and set the stack of paper straight down on the tray.
  • Page 44 2. Loading Paper DSE053 • Tray 2-4 DSE252 Pull the tray carefully until it stops, lift the front side of the tray, and then pull it out of the printer. DSE054 Place the tray on a flat surface.
  • Page 45 Loading Paper into Paper Trays Squeeze the clip on the side paper guide and slide it to match the paper size. DSE119 Squeeze the end guide and slide it inward to match the standard size. DSE253 When loading paper into tray 1, slide the two switches at the bottom of the tray according to the thickness of the paper.
  • Page 46 2. Loading Paper DSE121 Do not load the paper from a diagonally downward direction as shown in the figure below. Doing so may cause the printer to malfunction. DSE822 Adjust the paper guides to close any gaps. Do not move paper loaded in the tray more than a few millimeters. Moving the loaded paper excessively may cause damage to paper edges on the openings of the tray's lifting plate, resulting in sheets being folded or becoming jammed.

  • Page 47: When Loading Paper Larger Than A4 Or 8 × 11

    Loading Paper into Paper Trays • When loading paper larger than A4 or 8 × 11 into Tray 1, extend the tray. For details, see page 45 "When Loading Paper Larger than A4 or 8 × 11". • Before loading Postcard or 148 × 200 mm paper, straighten any curls within 2 mm (0.1 inch) upward and 0 mm (0 inches) downward on the tray.
  • Page 48 2. Loading Paper • When loading A4 , 8 × 11 , or smaller paper, do not extend the tray. Otherwise, a paper jam may occur.

  • Page 49: Loading Paper Into The Bypass Tray

    Loading Paper into the Bypass Tray Loading Paper into the Bypass Tray • For details about trays that can be loaded for each paper size and type, see page 34 "Paper Size Specifications" and page 37 "Paper Type Specifications". • Make sure the paper stack does not exceed the upper limit mark. Excessive stacking can cause paper jams.
  • Page 50 2. Loading Paper Slide both sides of the paper guide outward, and then load paper print side up until it stops. Slide both sides of the paper guide outward, and then load paper print side down until it stops. DSE126 Adjust both sides of the paper guide to match the paper width.

  • Page 51: Loading Orientation-Fixed Paper Or Two-Sided Paper

    Loading Orientation-Fixed Paper or Two-Sided Paper Loading Orientation-Fixed Paper or Two-Sided Paper Orientation-fixed (top to bottom) or two-sided paper (for example, letterhead paper, punched paper, or copied paper) might not print correctly, depending on how the paper is placed. Settings using the control panel Set [Letterhead Setting] to [Auto Detect] or [On (Always)], and then place the paper as shown in the table below.
  • Page 52 2. Loading Paper • If a print job is changed partway through printing from one-sided to two-sided printing, one-sided output after the first copy may be printed facing a different direction. To ensure all paper is output facing the same direction, specify different input trays for one-sided and two-sided printing. Note also that two-sided printing must be disabled for the tray specified for one-sided printing.

  • Page 53: Loading Envelopes

    Loading Envelopes Loading Envelopes This section explains various details about and recommendations concerning envelopes. • The inside of the machine could be very hot. Do not touch the parts with a label indicating the "hot surface." Otherwise, an injury might occur. •...
  • Page 54 2. Loading Paper Loading orientation for envelopes The method for loading envelopes varies depending on the orientation of the envelopes. Be sure to load envelopes with the correct orientation. Orientation Paper tray 1 Bypass tray Envelopes • Flaps: open • Flaps: open •...

  • Page 55: Printing On Envelopes With Windows (Pcl 6/Postscript 3)

    Loading Envelopes • High temperature and high humidity conditions can reduce print quality and cause envelopes to become creased. • Depending on the environment, printing on envelopes may wrinkle them even if they are the recommended envelopes. • Certain types of envelopes might be output creased, dirtied, or misprinted. If you are printing a solid color on an envelope, lines may appear where the overlapped edges of the envelope make it thicker.

  • Page 56: Printing On Envelopes With Os X

    2. Loading Paper Click the [Paper] tab, and then configure the following settings: • Input Tray: Select the bypass tray. • Document Size: Select the envelope size. • Type: Select [Envelope]. Change any other print settings as necessary. For details, see the printer driver's Help. Click [OK].
  • Page 57 Loading Envelopes Switch the "Feature Sets:" menu to configure the following settings: • Paper Type: Select [Envelope]. Change any other print settings as necessary. Start printing from the application's printing preferences screen. • Configure the paper settings appropriately using both the printer driver and the control panel. For details about settings using the control panel, see page 57 "Configuring Envelope Settings Using the Control Panel".

  • Page 58: Paper Settings

    2. Loading Paper Paper Settings This section explains how to specify paper size and type using the control panel. • When [Tray Setting Priority] is set to [Machine Setting(s)], the paper settings configured using the printer's control panel have priority over the settings specified in the printer driver or commands. For details, see "System", Operating Instructions.

  • Page 59: Specifying A Paper Type

    Paper Settings • For details about the available paper size, see page 34 "Paper Size Specifications". Specifying a Paper Type You can improve printer performance by selecting the optimum paper type for the tray. Press the [User Tools] key, and then display the [Tray Paper Settings] screen. [System Settings] [Tray Paper Settings] Press [Paper Type: Bypass], and then specify the paper type and thickness.
  • Page 60 2. Loading Paper • For details about the envelope types that can be loaded in each tray, see page 34 "Paper Size Specifications" and page 37 "Paper Type Specifications". • For details about how to load envelopes, see page 51 "Loading Envelopes". •...

  • Page 61: Troubleshooting

    3. Troubleshooting This chapter provides solutions to common problems and it also explains how to correct unwanted print results. When a Panel Tone Beeps The following table describes various beep patterns that the printer produces to alert users about printer conditions and the meaning of each beep pattern.

  • Page 62: When Checking The Indicator Lamps, Status Icons, And Messages On The Control Panel

    3. Troubleshooting When Checking the Indicator Lamps, Status Icons, and Messages on the Control Panel Indicators This section describes the indicators displayed when the printer requires the user to remove misfed paper, to add paper, or to perform other procedures. Indicator Status : Paper Misfeed indicator...

  • Page 63: When The Indicator Lamp For The [Check Status] Key Is Lit Or Flashing

    When Checking the Indicator Lamps, Status Icons, and Messages on the Control Panel • Cover Open Indicates whether one or more covers of the printer are open. Data Storage You can check the following items under [Data Storage]: • HDD Remaining Mem. Displays the amount of available hard disk memory.
  • Page 64 3. Troubleshooting [Check Status] screen CQT666 1. [Mac/ApliStat] tab Indicates the status of the printer. 2. Status icons The icons that can be displayed are described below: : The printer function is performing a job. : An error has occurred on the printer. : An error has occurred in the printer function being used, or the printer function cannot be used because an error has occurred on the printer.
  • Page 65 When Checking the Indicator Lamps, Status Icons, and Messages on the Control Panel Problem Cause Solution An error has occurred. A function that has the Press [Check], and then check the status "Error Occurred" in displayed message and take appropriate the [Check Status] screen is action.

  • Page 66: If Usb Connection Fails

    3. Troubleshooting If USB Connection Fails Problem Causes Solutions The printer is not The USB cable is not Disconnect the USB cable, turn off the automatically recognized. connected properly. printer, and then turn it on again. When the printer has fully booted up, reconnect the USB cable.

  • Page 67: When Messages Are Displayed

    When Messages Are Displayed When Messages Are Displayed This section describes the main messages that appear on the display panel and printed error logs and reports. If other messages appear, follow their instructions. Status Messages Message Status "Calibrating..." The printer is calibrating the color. Wait a while. "Hex Dump Mode"...

  • Page 68: Alert Messages (Displayed On The Control Panel)

    3. Troubleshooting Alert Messages (Displayed on the Control Panel) Message Cause Solution "Cannot connect with the • The wireless LAN interface • Turn off the main power wireless card. Turn the main board was not inserted when switch, and then confirm the power switch off, then check the printer was turned on.
  • Page 69 When Messages Are Displayed Message Cause Solution "Hardware Problem: HDD" An error has occurred in the hard • Turn the main power switch disk. off and then back on again. If the message appears again, contact your service representative. • The hard disk may have not been installed properly if you have installed it yourself.
  • Page 70 3. Troubleshooting Message Cause Solution "Hardware Problem: The wireless LAN interface board • Turn off the main power Wireless Card" can be accessed, but an error switch, and then confirm the was detected. wireless LAN interface board (A "wireless LAN interface is inserted correctly.
  • Page 71 When Messages Are Displayed Message Cause Solution "Problems with the wireless The printer has detected a If the message appears again, board. Please call service." wireless LAN interface board contact your service failure. representative. (A "wireless LAN interface board" is referred to as a "wireless board".) "Remove the paper from The standard tray is full.
  • Page 72 3. Troubleshooting Message Cause Solution "Replacement of Color You need to replace the color For details, see "Replacing Other Drum Unit is now necessary. drum unit. Consumables", Operating Replace Color Drum Unit." Instructions. "Replacement of Color You will need to replace the color Contact your sales or service Drum Unit will soon be drum unit soon.
  • Page 73 When Messages Are Displayed Message Cause Solution "Tray setg. do not match The printer driver settings are • Check that the printer driver spcfd siz&typ. Select new incorrect or the tray does not settings are correct, and then tray or use siz&typ below." contain paper of the size or type load paper of the size selected in the printer driver.

  • Page 74: Alert Messages (Printed On Error Logs And Reports)

    3. Troubleshooting Messages during Direct print from a memory storage device Message Causes Solutions "Unable to access the The memory device used cannot For details about the specified memory storage be recognized. recommended memory devices device." for the Direct printing function from memory storage devices, contact your service representative.
  • Page 75 When Messages Are Displayed Message Cause Solution "Classification Code is The classification code has not Enter the correct classification incorrect." been entered, or the classification code. code has been entered incorrectly. "Classification Code is The classification code is not Select [Optional] for the incorrect."...
  • Page 76 3. Troubleshooting Message Cause Solution "Duplex has been Duplex printing was canceled. • Select the proper paper size cancelled." for the duplex function. For details about paper size, see page 34 "Paper Size Specifications". • Change the setting for "Apply 2 sided" in [System Settings] to enable duplex printing for the paper tray.
  • Page 77 When Messages Are Displayed Message Cause Solution "Exceeded max. pages. The number of pages exceeds the Reduce the number of pages to Collate is incomplete." maximum number of sheets that print. can be used with Collate. "Exceeded the maximum The number of pages the user is For details about Print Volum.
  • Page 78 3. Troubleshooting Message Cause Solution "I/O buffer overflow." An input buffer overflow occurred. • Select [Font Priority] for [Memory Usage] in [System]. • In [I/O Buffer] under the [Host Interface] menu, set the maximum buffer size to a larger value. •...
  • Page 79 When Messages Are Displayed Message Cause Solution "No response from the A timeout occurred while Check the status of the server. server. Authentication has connecting to the server for LDAP failed." Authentication or Windows Authentication. "PDL error." The printer language error Press [OK].
  • Page 80 3. Troubleshooting Message Cause Solution "User Paper Type Error" The printer does not recognize the Check that the printer is paper type specified using the connected to the network printer driver. correctly and bidirectional communication is enabled. If the problem persists, confirm the user paper type settings of the printer.

  • Page 81: When You Cannot Print

    When You Cannot Print When You Cannot Print Problem Cause Solution Printing does not start. The power is off. For details about how to turn on the main power switch, see page 23 "Turning On/Off the Power". Printing does not start. The cause is displayed on the Check the error message or screen of the control panel.
  • Page 82 3. Troubleshooting Problem Cause Solution Printing does not start. If the printer is using wireless Check the radio signal status of LAN, failure to print might result the wireless LAN in [System from a weak wireless signal. Settings]. If the signal quality is not satisfactory, move the printer to a location where radio waves can pass or remove objects that...
  • Page 83 When You Cannot Print Problem Cause Solution Printing does not start. If the printer is using wireless Check the access point settings LAN, the receiver's MAC when using the infrastructure address may be preventing mode. Depending on the access communication with the access point, client access may be point.

  • Page 84: When The Data In Indicator Does Not Light Up Or Flash

    3. Troubleshooting Problem Cause Solution Printing does not start when The correct Communication • Turn the main power switch using the extended wireless Mode is not set. off and then back on again. LAN in Ad-hoc Mode. For details about how to turn on/off the main power switch, see page 23 "Turning On/Off the...

  • Page 85: Other Printing Problems

    Other Printing Problems Other Printing Problems This section describes likely causes of and possible solutions for problems that can occur when a print job is performed from a computer. When You Cannot Print Properly Problem Cause Solution The printed image is smudged. Settings for thick paper have PCL 5c: not been configured when...
  • Page 86 3. Troubleshooting Problem Cause Solution Printed images contain blots or The paper is creased, curled, or Smooth out the wrinkles or are patchy. has blemishes. replace the paper. For details about paper, see page 39 "Paper Precautions". The printed image is faded over The paper is damp.
  • Page 87 Other Printing Problems Problem Cause Solution The printed image is different Printing will be performed by PCL 6: from the image on the the printer's graphic processing On the printer driver's [Detailed computer's display. function. Settings] tab, click [Print Quality:Advanced] in "Menu:", and then select [Raster] in the "Vector/Raster:"...
  • Page 88 3. Troubleshooting Problem Cause Solution Horizontal lines appear when A black-and-white image is • Set [Black & White Page an image filled in black is occasionally recognized as a Detect] to [Per Page]. For printed. color image and printed as a details, see one of the streak when a large number of followings depending on...
  • Page 89 Other Printing Problems Problem Cause Solution Print result differs from the The printer is not selected for Use the printer driver of the display. printing. printer and check that the printer is the specified printer. For details about how to open the printer driver settings screen, see see "Displaying the Printing Preferences dialog box from the...
  • Page 90 3. Troubleshooting Problem Cause Solution Lines of garbled or unwanted An incorrect printer language Select the correct printer driver, alphanumeric characters might have been selected. and then print the file again. appear. Images are cut off, or excess is You may be using paper Use the same size paper as that printed.

  • Page 91: Paper Misfeeds Occur Frequently

    Other Printing Problems Problem Cause Solution Images appear only partially The paper is damp. Use paper that has been stored colored. in the recommended temperature and humidity conditions. For details about the proper way to store paper, see page 39 "Paper Precautions".
  • Page 92 3. Troubleshooting Problem Cause Solution Misfeeds occur frequently. The number of sheets loaded Load paper only as high as the exceeds the capacity of the upper limit markings on the side printer. fences of the paper tray, or the markings on the paper guides of the bypass tray.
  • Page 93 Other Printing Problems Problem Cause Solution Misfeeds occur frequently. Paper edges are burred when • Remove the burrs, for cut in the manufacturing example, with a ruler. process. • Load paper upside down. • Use clean cut paper with no burrs.
  • Page 94 3. Troubleshooting Problem Cause Solution Edges of sheets are creased. You are using non- Use recommended paper. For recommended paper. details about recommended paper, see page 34 "Paper Size Specifications" and page 37 "Paper Type Specifications". Duplex printing is You have selected a paper tray Change the setting to enable malfunctioning.

  • Page 95: Additional Troubleshooting

    Other Printing Problems Additional Troubleshooting Problem Causes Solutions The output sheet falls from the Depending on the size, type, or • Pull out the stop fence of the standard tray. printing conditions of the prints, standard tray before the output sheets may become printing.
  • Page 96 3. Troubleshooting Problem Causes Solutions Combined printing, booklet The application or printer driver Make sure the application's printing, or Auto Reduce/ settings are not configured paper size and orientation Enlarge printing does not come correctly. settings match those of the printer out as expected.
  • Page 97 Other Printing Problems Problem Causes Solutions Some characters are not The printer driver settings are PCL 5c: printed or appear strange. not configured correctly. On the printer driver's [Print Quality:Standard] tab, select [600 dpi] in the "Resolution" area. PCL 6: •...
  • Page 98 3. Troubleshooting Problem Causes Solutions Print ends mid-job. An error might have occurred. Check the printer's display panel to see if an error has occurred. A print instruction was issued User Authentication may have For details about User from the computer, but printing been set.

  • Page 99: The Printed Image Is Different From The Image On The Computer

    Other Printing Problems Problem Causes Solutions Printing via wireless LAN is • A communication error • Move the printer farther slow. might have occurred. away from the wireless LAN device. • Interference from other wireless LAN devices can • If there are active wireless reduce the communication LAN devices nearby, move speed...
  • Page 100 3. Troubleshooting Problem Solutions PDF Direct Print is not executed You must install an optional hard disk or set the value of [RAM Disk] (PDF file is not printed). in the System Menu to 2 MB or higher. For details about [RAM Disk], see "System", Operating Instructions. When printing a PDF using a password, set the password of the PDF file using the [Change PDF Password] menu in [PDF Menu] or Web Image Monitor.
  • Page 101 Other Printing Problems Problem Solutions The color of the printout is If a specific color is missing turn the printer off, wait a few moments, different from the color and then turn it on again. If this does not resolve the problem, specified.

  • Page 102: When Printer Is Not Functioning Properly

    3. Troubleshooting When Printer Is Not Functioning Properly Problem Solutions Paper is not fed from the When you are using a Windows operating system, the printer selected tray. driver settings override those set using the control panel. Set the input tray you want using the printer driver. For details, see the printer driver's Help.
  • Page 103 Other Printing Problems Problem Solutions When printing combined prints Check that the paper size and direction set in the printer driver are or bound prints. the same as those set in the application. If the settings are not the same, change the settings of the printer driver.

  • Page 104: When Pictbridge Printing Does Not Work

    3. Troubleshooting When PictBridge Printing Does Not Work Problem Causes Solutions PictBridge is not available. There is a problem with the Use the following procedure to check USB connection or the the connection and settings: PictBridge settings. 1. Disconnect, and then reconnect the USB cable.

  • Page 105: Removing Jammed Paper

    Removing Jammed Paper Removing Jammed Paper An error message appears if a paper misfeed occurs. The error message indicates where the misfeed occurs. Check the location and remove the paper. • The inside of the machine could be very hot. Do not touch the parts with a label indicating the "hot surface."...
  • Page 106 3. Troubleshooting DSE831 DSE832 DSE829 DSE830...

  • Page 107: Paper Misfeed Message (A1)

    Removing Jammed Paper • To prevent misfeeds, do not leave any torn scraps of paper inside the printer. • Contact your service representative if misfeeds occur frequently. • If the error message remains displayed even after you remove misfed paper, open and close the front cover.
  • Page 108 3. Troubleshooting If you cannot see the jammed paper inside the printer, close the front cover to the position just before it is locked as shown in the illustration below. DSE130 Pull the tray carefully until it stops, lift the front side of the tray, and then pull it out of the printer.

  • Page 109: Paper Misfeed Message (A2)

    Removing Jammed Paper Lift the front side of the tray, and then slide it into the printer carefully until it stops. DSE133 Close the front cover with both hands carefully. DSE134 • When closing the front cover, push the upper side of the cover firmly. After closing the cover, check that the error is cleared.
  • Page 110 3. Troubleshooting Pull out the jammed paper carefully. DSE136 Close the bypass tray. DSE322 Pull the front cover open lever, and then open the front cover with both hands carefully. DSE128...

  • Page 111: Paper Misfeed Message (B)

    Removing Jammed Paper Pull out the jammed paper carefully. DSE138 Close the front cover with both hands carefully. DSE134 • When closing the front cover, push the upper side of the cover firmly. After closing the cover, check that the error is cleared. Paper Misfeed Message (B) •...
  • Page 112 3. Troubleshooting Pull the front cover open lever, and then open the front cover with both hands carefully. DSE128 Pull out the jammed paper carefully. DSE139 Close the front cover with both hands carefully. DSE134 • When closing the front cover, push the upper side of the cover firmly. After closing the cover, check that the error has cleared.

  • Page 113: Paper Misfeed Message (C)

    Removing Jammed Paper Paper Misfeed Message (C) • The inside of this printer becomes very hot. Before removing paper around the fusing unit, wait until the temperature of the covers inside the fusing unit and paper transfer unit cools down. Pull the front cover open lever, and then open the front cover with both hands carefully.
  • Page 114 3. Troubleshooting If you cannot see the jammed paper, pull the tabs on the fusing unit to open the cover, and then check if the paper is jammed. DSE014 If you can see the jammed paper in the standard tray, keep the front cover opened and remove the paper.

  • Page 115: Paper Misfeed Message (Y)

    Removing Jammed Paper Paper Misfeed Message (Y) The following messages are displayed according to the tray where the paper is jammed: • " (Y1)": Tray 2 • " (Y2)": Tray 3 • " (Y3)": Tray 4 The procedure for removing jammed paper is the same for all trays. In the following procedure, a paper jam that occurs in Tray 2 (with the (Y1) message displayed) is explained as an example.
  • Page 116 3. Troubleshooting If you cannot see the jammed paper or remove it, lift the front side of the tray, and then pull it out of the printer. DSE146 Pull out the jammed paper carefully. DSE147 If the paper is jammed in multiple trays, pull out all trays in which it is caught, and then remove the paper.

  • Page 117: Paper Misfeed Message (Z)

    Removing Jammed Paper DSE265 Hold the tray with both hands, slide it along the rails of the paper feed unit, and then push it straight in. DSE269 Paper Misfeed Message (Z) Pull the front cover open lever, and then open the front cover with both hands carefully. DSE128...
  • Page 118 3. Troubleshooting Carefully remove jammed paper under the paper transfer unit. DSE148 If you cannot pull out the paper, remove it by turning the knob on the right end of the paper transfer unit as shown in the illustration below: DSE149 DSE150...
  • Page 119 Removing Jammed Paper If paper is jammed in the upper side of the transfer unit, pull it upward. DSE140 Close the front cover with both hands carefully. DSE134 • When closing the front cover, push the upper side of the cover firmly. After closing the cover, check that the error has cleared.

  • Page 120: Trademarks

    3. Troubleshooting Trademarks Adobe, Acrobat, PostScript, and PostScript 3 are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries. Macintosh and Safari are trademarks of Apple Inc., registered in the United States and other countries. ®...
  • Page 121 Trademarks ® ® Microsoft Windows 8.1 Pro ® ® Microsoft Windows 8.1 Enterprise • The product names of Windows 10 are as follows: ® ® Microsoft Windows 10 Home ® ® Microsoft Windows 10 Pro ® ® Microsoft Windows 10 Enterprise ®...
  • Page 122 MEMO M136-7800...
  • Page 123 © 2016...
  • Page 124 M136-7800...

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