Cannot Control With Keyboard And Mouse - Avaya Scopia XT7100 Deployment Manual

Troubleshooting the Avaya Scopia
3. Enter the IP address.
4. Select Next.
5. Select Done.
No calls due to network error
The system does not make calls due to a network error.
The network is based on IPv6 and the endpoint is configured to support only IPv4.
Enable the endpoint to support IPv6.
If configuring from the endpoint, you must first enable advanced configuration, as described in
Enabling Advanced Maintenance on the XT Series
1. Access the general network settings. From the XT Series web interface, select
Administrator settings > Networks > Preferences > General. From the endpoint's main
menu, select Configure > Advanced > Networks > Preferences > General.
2. Set the Use IPv6 field to Yes.
3. From the web interface only, select Save.
Related Links
Troubleshooting the Avaya Scopia

Cannot Control with Keyboard and Mouse

Problem
You cannot control the endpoint with your keyboard and mouse due to a failure to connect to
®
Scopia XT Control, indicated by the
You can also check the Scopia
interface, from the home page:
®
Avaya Scopia XT Series Deployment Guide
196
® XT Series
Figure 147: Setting network preferences
®
XT Series on page 172
icon.
®
XT Control connection status in the Scopia
Comments? infodev@avaya.com
on page 112.
®
XT Executive web
April 2015