Cannot Control With Keyboard And Mouse - Avaya XT Series XT5000 Series XT4000 Series User Manual

Troubleshooting the Avaya XT Series
Related links
Troubleshooting the Avaya XT Series

Cannot Control with Keyboard and Mouse

Problem
You cannot control the endpoint with your keyboard and mouse due to a failure to connect to
Avaya IX Room System XT Control, indicated by the
XTE240 240 only, configured as personal or shared executive endpoint.
You can also check the Avaya IX Room System XT Control connection status in the Avaya
XTE240 web interface, from the home page:
Not connect to network
Your computer or XT Series is not connected to the network.
Solution
Your DVI cable is not connected properly to the Avaya XTE240.
Verify that your computer is connected to the Avaya XTE240 properly, as described in
Connecting a Computer to the XT Series using the DVI port
1. Verify that your computer is connected to the network.
2. Verify that your XT Series is connected to the network by checking that the cables are
connected correctly (see Deployment Guide for XT Series).
Another computer already connected
Another computer is already connected to the Avaya XTE240.
Solution
Verify that only your computer is connected by checking the XT Series web interface.
Authentication required
If using the Avaya XTE240 as a room endpoint, the computer must be authenticated with Avaya IX
Room System XT Control each time it is connected. The
required.
Solution
Connect to Avaya IX Room System XT Control as described in
a Room Endpoint
Related links
Troubleshooting the Avaya XT Series
June 2019
on page 102
on page 30.
on page 102
Avaya IX Video Conferencing XT Series User Guide
Comments on this document? infodev@avaya.com
icon. This issue applies to the Avaya
on page 65.
icon indicates that authentication is
Connecting to a Avaya XTE240 as
110