Retrieving Xt Series Logs; Enabling System Logs And Remote Initialization - Avaya Scopia XT7100 Deployment Manual

Related Links
Troubleshooting the Avaya Scopia

Retrieving XT Series Logs

When reporting a problem to customer support, you may be asked to retrieve and send logs of
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Avaya Scopia XT Series. There are two kinds of XT Series logs:
• Logs for analyzing network traffic.
• Internal system activities and memory dump logs, offering a snapshot of the system's status at
the moment of an error. These log files are analyzed by customer support only.
Related Links
Troubleshooting the Avaya Scopia

Enabling System Logs and Remote Initialization

Retrieving Network Traffic Logs
Retrieving System Logs
Enabling System Logs and Remote Initialization
About this task
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Scopia Management can remotely backup and restore endpoint configurations, including those
from the Avaya Scopia
settings across multiple endpoints in an organization.
This procedure enables Scopia
Before you begin
If configuring from the endpoint, you must first enable advanced configuration, as described in
Enabling Advanced Maintenance on the XT Series
You must enable SNMP and AT functionality to work with Scopia
Controlling the XT Series with AT Commands
Procedure
1. Access the remote access settings. From the XT Series web interface, select Administrator
Settings > Utilities > Remote Access > Advanced. From the endpoint's main menu, select
Configure > Advanced > Utilities > Remote Access > Configurations.
April 2015
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XT Series
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XT Series
on page 177
on page 178
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XT Series. You can also use configuration files to duplicate the same
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Management to retrieve or apply configuration files remotely.
Comments? infodev@avaya.com
on page 172
on page 172
on page 175
on page 112.
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Management (see
on page 149).
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Avaya Scopia XT Series Deployment Guide
Retrieving XT Series Logs
Remotely
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