Resolving Problems Connecting Calls - Avaya Scopia XT7100 Deployment Manual

3. Select Create new log file.
4. Wait for the system to create the log package file and display the link for downloading this
file.
5. Select the link to download the log package file onto the computer.
6. Send the file to your customer support representative.
Related Links
Retrieving XT Series Logs

Resolving Problems Connecting Calls

Problem
Calls are not connecting.
Outgoing SIP or H.323 video call
Cannot dial out or connect to an outgoing SIP or H.323 video call.
Solution
• Verify you dialed the correct number or address.
• Recheck the Network Configuration, Network Preferences and H.323/SIP Proxy settings,
described in Configuring Advanced Network Settings
Incoming SIP or H.323 video call
Cannot receive a SIP or H.323 video call.
Solution
• Verify the number/address used to connect to you is correct.
April 2015
Figure 131: Retrieving system logs
on page 175
Comments? infodev@avaya.com
Resolving Problems Connecting Calls
on page 116.
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