Retrieving Network Traffic Logs - Avaya Scopia XT7100 Deployment Manual

Field Name
Profiler >
Enabled
3. From the web interface only, select Save.
Related Links
Retrieving XT Series Logs

Retrieving Network Traffic Logs

About this task
This procedure describes how to retrieve log files that provide information about network status as
you perform an action or during a specific call. This is necessary when contacting customer support
with network traffic problems, such as poor video quality caused by increased packet loss.
The files are in the standard libpcap format supported by most network analysis tools.
Before you begin
• Ensure the computer you intend to use for retrieving logs is connected to the same network as
the XT Series.
• Enable the net log functionality (see
page 175).
• We recommend cleaning old logs from the RAM. If there is not enough room on the RAM,
retrieving logs is automatically stopped.
Procedure
1. From the XT Series web interface, select Diagnostics > Utilities > Advanced Tools.
2. Start retrieving logs by selecting Start Netlog.
3. Reproduce the problem you want to report to customer support.
4. Stop retrieving logs by selecting Stop Netlog.
April 2015
Description
Enables the functionality of a deeper log, including low level firmware threads
(see Retrieving System Logs
significantly. Enable only when instructed to do so by a customer service
representative.
on page 175
Enabling System Logs and Remote Initialization
Figure 129: Retrieving netlog files
Comments? infodev@avaya.com
on page 178). This slows system performance
®
Avaya Scopia XT Series Deployment Guide
Retrieving XT Series Logs
on
177