Resolving Audio Problems - Avaya Scopia XT7100 Deployment Manual

5. Redial the same contact.
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Troubleshooting the Avaya Scopia

Resolving Audio Problems

Problem
I cannot hear audio after setting up the system.
Volume setting
Solution
Make sure the system volume is not set to 0 by pressing the volume keys
Control Unit.
Headset connection
Solution
If you are using a USB headset, ensure it is connected to the lower USB port on the XT Series.
Audio input and output
Audio input and output may not be working properly.
Solution
1. Access audio tests. From the XT Series web interface, select Diagnostics > Audio > Tests.
From the endpoint's main menu, select Configure > System Status > Audio > Tests.
Figure 133: Performing the audio tests from the web interface
2. Select Loc tone
completed successfully.
April 2015
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XT Series on page 172
to check the audio input received by the endpoint. Verify the test
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Avaya Scopia XT Series Deployment Guide
Resolving Audio Problems
on the XT Remote
181