Cannot Control With Keyboard And Mouse - Avaya Scopia XT7000 Series Deployment Manual

The network is based on IPv6 and the endpoint is configured to support only IPv4.
Enable the endpoint to support IPv6.
If configuring from the endpoint, you must first enable advanced configuration, as described in
Enabling Advanced Maintenance on the XT Series
1. Access the general network settings. From the XT Series web interface, select
Administrator settings > Networks > Preferences > General. From the endpoint's main
menu, select Configure > Advanced > Networks > Preferences > General.
2. Set the Use IPv6 field to Yes.
3. From the web interface only, select Save.
Related links
Troubleshooting the Avaya Scopia

Cannot Control with Keyboard and Mouse

Problem
You cannot control the endpoint with your keyboard and mouse due to a failure to connect to Avaya
®
Scopia XT Control, indicated by the
configured as personal or shared executive endpoint.
You can also check the Avaya Scopia
interface, from the home page:
January 2017
Figure 193: Setting network preferences
®
XT Series
icon. This issue applies to the XT Executive 240 only,
®
XT Control connection status in the XT Executive web
Figure 194: Monitoring the status from the web interface
Avaya Scopia
Comments on this document? infodev@avaya.com
Cannot Control with Keyboard and Mouse
on page 129.
on page 220
®
XT Series Deployment Guide 249