Resolving Video Or Audio Disruptions; Resolving Download Problems - Avaya XT Series User Manual

Resolving Video or Audio Disruptions

Problem
You experience disruptions in either video or audio; for example, additional noise or static.
EMI
Video or audio disruptions can occur due to electromagnetic-interference (EMI), caused by other
devices such as cellular phones.
Solution
Avoid using your cellular phones during your meeting to avoid electromagnetic interference.
Noise
Loss in audio quality may result from noise produced by a computer's cooling system.
Solution
If you are using a laptop during a meeting, do not place it too close to the microphone.
Related links
Troubleshooting the Avaya XT Series

Resolving download problems

Problem
You cannot download the Avaya Room System XT Control installation package.
Cause
The Yosemite (or higher) operating system does not allow you to download packages obtained
from outside of the Apple Mac Applications store.
Solution
1. On your Mac, use the Finder tool to locate the application that you want to open.
Do not use Launchpad to locate the application.
2. Press Control and click the application icon.
3. From the Shortcut menu, select Open.
The application is saved as a security exception. You can open it in future by double-
clicking it, as you would any registered application.
Solution
1. After the application fails to run, navigate to System Settings > Security and Privacy.
2. Run the last blocked application.
March 2021
on page 116
User Guide for Avaya XT Series
Comments on this document? infodev@avaya.com
Resolving Video or Audio Disruptions
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