Category
Error Code
C P F S M O
016-585
016-586
016-587
016-588
016-589
016-590
016-591
016-592
016-593
016-594
016-595
016-596
* If the error persists after following the listed solution, contact our Customer Support Center. The contact number is
printed on the label or card attached on the machine.
O
[Cause]
During the transfer via FTP of [Scan to PC], unable to
delete the file on the FTP server after establishing a
connection.
[Remedy] Check the access privilege of the FTP server.
O
[Cause]
During the transfer via FTP of [Scan to PC], unable to
delete a lock folder on the FTP server after establishing a
connection to the FTP server.
[Remedy] Take one of the following actions:
Check the access privilege of the FTP server.
If any lock directory (.LCK) exists in the forwarding
destination, delete it manually, then retry executing the
job.
O
[Cause]
During the transfer via FTP of [Scan to PC], unable to
delete a folder on the FTP server after establishing a
connection to the FTP server.
[Remedy] Check the access privilege of the FTP server.
O
[Cause]
During the transfer via FTP of [Scan to PC], unable to write
data on the FTP server after establishing a connection to
the FTP server.
[Remedy] Check if enough space is available in the save location.
O
[Cause]
During the transfer via FTP of [Scan to PC], unable to read
data from the FTP server after establishing a connection to
the FTP server.
[Remedy] Check the access privilege to the FTP server, and apply
the appropriate privilege.
O
[Cause]
During the transfer via FTP of [Scan to PC], unable to save
a file after establishing a connection to the FTP server,
because [File Name Conflict] is set to [Cancel Job].
[Remedy] Set [File Name Conflict] to any item other than [Cancel
Job].
O
[Cause]
During the transfer via FTP of [Scan to PC], the filing policy
was invalid after establishing a connection to the FTP
server.
[Remedy] When [File Name Conflict] is set to [Change Name and
Save], make sure the file format is not Multiple-Page.
O
[Cause]
During the transfer via FTP of [Scan to PC], an error
occurred when accessing to the NEXTNAME.DAT file after
establishing a connection to the FTP server.
[Remedy] When [File Name Conflict] is set to [Change Name and
Save], check the NEXTNAME.DAT file is correct.
O
[Cause]
During the transfer via FTP of [Scan to PC], an internal
error has occurred after establishing a connection to the
FTP server.
[Remedy] Retry the same operation again. If the error persists,
contact our Customer Support Center.
O
[Cause]
During the transfer via FTP of [Scan to PC], a network
error has occurred.
[Remedy] Retry the same operation again. If the error persists,
contact our Customer Support Center.
Cause and Remedy
Error Code
15
477