Unable To Send E-Mail; The Image Is Not What Was Expected - Fuji Xerox ApeosPort-II C4300 User Manual

15 Problem Solving

Unable to Send E-mail

Follow the procedure below if you cannot send a scanned document using the e-mail
feature.
A Transmission Report -
Undelivered is output.
Unable to send e-mail.
15

The Image is not What was Expected

Follow the procedure below if the image is not what was expected.
The image is dirty.
462
Action Correctly specify the shared name.
Cause When using SMB (UNC Format), the save destination is not
Action Correctly specify the save destination.
Cause The login name is not entered correctly.
Action Correctly enter the login name.
Cause The password is not correctly entered.
Action Correctly enter the password.
Cause Unable to transmit due to the error.
NO Action Check the [Transmission Results] in the Transmission Report -
Cause The mail address is incorrect.
Action Enter the correct mail address.
Cause The data size exceeded the maximum e-mail size.
Action Change the maximum e-mail size, or lower the resolution.
Cause The document glass or the document cover is dirty.
No Action Clean the document glass or the document cover.
Cause The document is a transparent type such as a transparency
Action If the document is transparent, dirt on the document cover will
Cause The document is colored, rough or a blueprint.
Action Adjust the copy density or image quality when scanning.
Cause Glossy printing paper is scanned.
correctly specified.
Undelivered. If the error code is listed, refer to "Error Code"
(P.465).
Refer to "Maximum E-mail Size" (P.323), or "Scan Resolution
(Specifying a Scanning Resolution)" (P.194).
Refer to "Cleaning the Document Cover and Document Glass"
(P.427).
film.
appear on the image. Place a white sheet of paper on the
document when scanning.