Appendix F Hardware Warranty - Network Critical SmartNA-X User Manual

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ARDWARE ARRANTY
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Subject to the provisions described below, this NETWORK CRITICAL SOLUTIONS product is protected for
one (1) year from date of purchase against defect in material and workmanship.
Should a product fail to perform as described above within the warranted period, it will be repaired or replaced
with the same or functionally equivalent product by NETWORK CRITICAL SOLUTIONS, at its discretion,
free of charge provided you: (1) return the product to a NETWORK CRITICAL SOLUTIONS designated repair
facility with shipping charge prepaid, and (2) provide NETWORK CRITICAL SOLUTIONS with proof of the
original date of purchase. Repaired or replacement products will be returned to you with shipping charges prepaid.
Replacement products may be refurbished or contain refurbished materials. If NETWORK CRITICAL
SOLUTIONS, by its sole determination, is unable to repair or replace the defective product, it will refund the
depreciated purchase price of the product.
This warranty does not apply if, in the judgement of NETWORK CRITICAL SOLUTIONS, the product fails
due to damage from shipment, handling, storage, accident, abuse or misuse, or if it has been used or maintained in
a manner not conforming to the product manual instructions, has been modified in any way, or has had any serial
number removed or defaced. Repair by anyone other than NETWORK CRITICAL SOLUTIONS or an
approved agent will void this warranty. The maximum liability of NETWORK CRITICAL SOLUTIONS under
this warranty is limited to the purchase price of the product covered by the warranty.
Prior to returning any defective product, the end customer or the reseller from whom the end customer originally
purchased the product must obtain a Return Materials Authorisation (RMA) number from NETWORK
CRITICAL SOLUTIONS. All defective products should be returned to NETWORK CRITICAL SOLUTIONS
with shipping charges prepaid. NETWORK CRITICAL SOLUTIONS will not accept collect shipments.
Except as specifically provided in this agreement or as required by law, the warranties and remedies stated above are
exclusive and in lieu of all others, oral or written, express or implied. Any or all other warranties, including implied
warranties of merchantability, fitness for a particular purpose and non-infringement of third party rights are
expressly excluded. NETWORK CRITICAL SOLUTIONS shall not under any circumstances be liable to any
person for any special, incidental, indirect or consequential damages, including without limitation, damages
resulting from use or malfunction of the product, loss of profits or revenues or costs of replacement goods, even if
NETWORK CRITICAL SOLUTIONS is informed in advance of the possibility of such damages.
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