Troubleshooting The Web Ui; Resolving Web Ui Issues On Mac Osx - Network Critical SmartNA-X User Manual

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ROUBLESHOOTING ROUBLESHOOTING THE WEB

Troubleshooting the web UI

The SmartNA-X web UI has been written to comply with W3C recommendations and using standard Java 1.5 for
the applet. In principle the system should run on any platform that supports web standards, including the latest
versions of Internet Explorer Firefox, Chrome, Opera, and Safari.
Users should note the following browser limitations:
• Internet Explorer 7 (IE7) is not recommended.
• In IE8 some cosmetic details may differ from screenshots of more modern browsers, but no functionality should
be affected.
• The IcedTea Java plugin installed by default on some Linux distributions should not be used. Instead, you
should remove it and use the proprietary Sun/Oracle Java plugin instead.

Resolving web UI issues on Mac OSX

Issues have been found on Mac OSX machines when attempting to login to the web UI. Although the login screen
is displayed, it is not possible to login to the web UI.
To fix this issue on Mac OSX 10.6, you should select the option for Enable applet plug-in and Web Start
applications in the General section of the Java Preferences application (found in Applications/Utilities) and restart
the browser. This will cause a "Verify Certificate" window to appear upon connection to the web UI. Click "Trust"
in order to login to the web UI. On systems running Mac OSX 10.7 and Java 7, you'll need to use Oracle's Java
System Preferences panel, which contains similar options for enabling, disabling, and otherwise configuring the
installed Java runtimes.
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