Hotline Support; Our Commitment - Activant Dimensions Getting Started

Introduction

Hotline Support

You will have a special team of support analysts assigned to you during your
initial months of training. They are experts in training on all aspects of the
Dimensions system. Call hotline support at 1-800-755-5911 and enter extension
173. The support operator will take your call and log it into our call tracking
system. Our regular business hours are Monday through Friday, 6 am to 6 pm,
Mountain Time. We also have an after hours service that will contact the support
analyst for emergency calls outside our regular hours and on holidays. All we ask
is that you use these extended hours for emergencies only. If you have an
emergency outside these hours, you can still contact a support analyst.
Emergencies include problems that are of a nature that cannot wait until the next
regularly scheduled business day to be resolved. Non-emergency calls will be
billable at our standard rate. To reach the support analyst on call, call the 800
number above and dial extension 300. Leave your name, phone number and a
brief description of your question or problem. Please allow thirty minutes for a
response.

Our Commitment

Our system has been designed with a great deal of emphasis on making it both
powerful and flexible. We feel that the time taken to learn the proper use of the
system provides you with its own rewards. As always, we welcome any
suggestions or comments you have and we appreciate your feedback. We are
looking forward to working with you to make the future a success. Thank you
again for selecting Dimensions.
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