NEC Univerge SV8100 Features And Specifications Manual page 1511

UNIVERGE SV8100
Desktop Client
The Desktop Client enhances the operation of the NEC digital telephone set by providing easy access to
common, and not so common, UNIVERGE SV8100 voice control features. This software application
provides a very intuitive user interface that can be conveniently located at the top or bottom of the PC
screen. The user interface can even "shrink" into the edge of the screen and become visible when a call
arrives, or when the user moves the mouse to the edge of the display.
In addition to quick access to these SV8100 features, the Desktop Client provides a call log for easy
viewing of recent received, missed, or made calls – just like your cell phone. It also includes a directory
to keep your commonly dialed numbers close at hand, and optional features like voice recording,
personal greeting, and screen pops using Microsoft Outlook, ACT! 2005 or higher, Goldmine 6.7 or
higher, Salesforce.com, Time Matters and Tigerpaw©.
 Part number 670940 – LK-DT CRM Integration-LIC license (license code 5310 in Program 10-50-01) and SV8100
system software Version 3100 are required for Salesforce.com Time Matters, Tigerpaw and Answer Center integration.
With UC Desktop Application Version 4.0.0.0 or higher, Desktop Users that are also ACD agents can
perform ACD functions from within the Desktop Application. ACD functions included in the Desktop
Application are Login, Logout, Off Duty, Wrap Up, view Agent Monitor, and view Queue Monitor.
 Part number 670184 – LK-DT Upgrade 4.0-LIC license (license code 5309 in Program 10-50-01) and SV8100 system
software Version 5.01 or higher is required for the InACD Agent capability within Desktop.
Desktop Client has the following main components:
SV8100 UC Desktop Suite Applications Software

This application runs on a PC and provides the PC-based GUI (Graphical User Interface) and
features.
Headset (Optional)

The headset can be plugged into the multiline telephone and used when making or receiving calls
with the Desktop Client. Desktop Client runs on a PC and communicates with the UNIVERGE
SV8100 through TCP/IP. The Desktop Client can be run for a physical deskset station or a
softphone station. When calls come into the station, the Desktop Client displays it on the PC, and
provides several features that allow the user to handle the call quickly. Desktop Client can be
minimized to run in the background and pop to the front when call activity occurs. Calls can then be
handled using either the keyboard or the mouse. The user speaks to the caller through the
telephone handset, headset, or speakerphone of the multiline telephone the application is running
on, or through a USB handset or headset connected to PC running the softphone.
InACD Agent Functionality
With UC Desktop Application Version 4.0 or higher, Desktop users that are ACD Agents can perform
ACD functions from the Desktop GUI. Agents can change ACD states (Login, Logout, Wrap Up and Off
Duty), view real-time queue statistics, monitor ACD states for other agents and initiate Emergency Call
functions from the Desktop Application.
SV8100 UC Desktop Suite Applications
Issue 11.0
2 - 1479