Accessing Isupport Services; Contacting The Technical Assistance Center - Dell Force10 S2410-01-10GE-24P Configuration Manual

Accessing iSupport Services

The URL for iSupport is
a userid and password. If you do not have one, you can request one at the website:
1. On the Dell Force10 iSupport page, click the Account Request link.
2. Fill out the User Account Request form and click Send. You will receive your userid and password by
email.
3. To access iSupport services, click the Log in link, and enter your userid and password.

Contacting the Technical Assistance Center

How to Contact Dell Force10
TAC
Information to Submit When
Opening a Support Case
Managing Your Case
Downloading Software
Updates
Technical Documentation
Contact Information
For more on using the iSupport website and accessing services, see the
.
Guide
18 | About this Guide
www.force10networks.com/support/.
Log in to iSupport at www.force10networks.com/support/, and select the Service Request
tab.
• Your name, company name, phone number, and email address
• Preferred method of contact
• Model number
• Software version number
• Symptom description
• Screen shots illustrating the symptom, including any error messages
• Serial number, if requesting an RMA
Log in to iSupport, and select the Service Request tab to view all open cases and RMAs.
Log in to iSupport, and select the Software Center tab.
Log in to iSupport, and select the Documents tab. This page can be accessed without
logging in via the Documentation link on the iSupport page.
E-mail: support@force10networks.com
Web: www.force10networks.com/support/
Telephone:
US and Canada: 866.965.5800
International: 408.965.5800
To access iSupport services you must have
Dell Force10 Service and Support