The Isupport Website; Accessing Isupport Services; Contacting The Technical Assistance Center - Dell Force10 C150 Manual

Contacting Technical Support

The iSupport Website

iSupport provides a range of documents and tools to assist you with effectively using Dell Force10
equipment and mitigating the impact of network outages. Through iSupport you can obtain technical
information regarding Dell Force10 products, access to software upgrades and patches, and open and
manage your Technical Assistance Center (TAC) cases. Dell Force10 iSupport provides integrated,
secure access to these services.

Accessing iSupport Services

The URL for iSupport is
a userid and password. If you do not have one, you can request one at the website:
On the Dell Force10 iSupport page, click the Account Request link.
1
Fill out the User Account Request form and click Send. You will receive your userid and password
2
by E-Mail.
To access iSupport services, click the Log in link and enter your userid and password.
3

Contacting the Technical Assistance Center

How to Contact Dell Force10
TAC
Information to Submit When
Opening a Support Case
Managing Your Case
Downloading Software Updates Log in to iSupport and select the Software Center tab.
www.force10networks.com/support/.
Log in to iSupport at www.force10networks.com/support/, and select the Service Request
tab.
• Your name, company name, phone number, and E-mail address
• Preferred method of contact
• Model number
• Serial Number (see Locating Serial Numbers on page
• Software version number
• Symptom description
• Screen shots illustrating the symptom, including any error messages. These can include:
show tech
• Output from the
show trace command
• Output from the
command.
• Console captures showing the error messages.
• Console captures showing the troubleshooting steps taken.
• Saved messages to a syslog server, if one is used.
Log in to iSupport and select the Service Request tab to view all open cases and RMAs.
To access iSupport services you must have
62)
show tech linecard
command or the
show trace linecard
or the
C
{number} command.
{ }
number
Contacting Technical Support | 61