Fault Displays; Fault Logs - Xerox WorkCentre 5790 User Manual

Troubleshooting

Fault Displays

All faults that affect the users of the device are presented to the user by one of two methods:
Interrupting Fault
Interrupting faults are presented if the associated fault affects the entire device, where the device is
not capable of accepting input or output. They are also presented if the associated fault affects the
currently selected document service but does not affect another service, which can still be used.
The type of fault screen presented depends on the type of fault occurring. Some fault displays present
the user with fault recovery options. A selection of buttons allow you to choose a fault recovery option.
When an interrupting fault window is displayed, any status messages associated with the displayed
fault are presented in the Status Message area.
Non-Interrupting Fault
Non-Interrupting fault displays consist of messages displayed in the Status Message area. They do not
affect the successful completion of a job from the current pathway. For example, if the user is running
a Copy job and a fault occurs with faxing, then a non-interrupting fault display is presented.
Both Interrupting and Non-Interrupting fault displays are generated automatically by the device and
are displayed in the fault logs. Once the conditions which resulted in the fault display being generated
have been resolved, the display is removed.

Fault Logs

Fault information can be accessed using the Machine Status button.
Machine Status provides information about the device, the status of the paper trays, consumables and
any current faults. Usage counters are also available.
The Faults tab displays fault listings and the device error
logs.
The faults are separated into All Faults, Active Messages
and Event Log.
• All Faults this option displays a list of any current
faults on the device. Each fault can be selected for
further information and instructions.
• Active Messages this option displays a list of all the current fault messages associated with the
current device status and faults.
• Event Log this is a log of the last 20 faults occurring on the device. The fault code associated with
each fault and the date and time a fault occurred is displayed. It also displays the device image
count at the time each fault occurred and any relevant paper or document size information.
294 WorkCentre™ 5735/5740/5745/5755/5765/5775/5790
General Care and Troubleshooting