Status Messages; Fault Displays - Xerox ColorQube 9303 User Manual

Troubleshooting
• Reset Fault this can be cleared by powering the device off then on again.

Status Messages

Status Messages are informal messages that do not impact the device from functioning properly.
There are two categories of Status Messages:
Warning Messages are informational and usually have to do with replacing consumables. The
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messages warn the local user of impending problems, or actions, that need to be taken to avoid a
fault occurring. For example, if the Cleaning Unit is close to the end of its life, the device displays a
warning message that the unit needs to be replaced soon. At this time the system sets a pre-
defined limit until a Customer Clearable fault is declared to change the Cleaning Unit.
• Job Fault Messages indicate a fault with the job, for example the required paper is unavailable. If
a job is paused because of a fault, the user is required to take action to correct the condition, or to
delete the job.

Fault Displays

All faults that affect the users of the device are presented to the user by one of two methods:
Interrupting Fault
Interrupting faults are presented if the associated fault affects the entire device, where the device is
not capable of accepting input or output. They are also presented if the associated fault affects the
currently selected document service but does not affect another service, which can still be used.
The type of fault screen presented depends on the type of fault occurring.
Some fault displays present the user with fault recovery options. A selection of buttons allow you to
choose a fault recovery option.
When an interrupting fault window is displayed, any status messages associated with the displayed
fault are presented in the Status Message area.
Non-Interrupting Fault
Non-Interrupting fault displays consist of messages displayed in the Status Message area. They do not
affect the successful completion of a job from the current pathway.
For example, if the user is running a Copy job and a fault occurs with faxing, then a non-interrupting
fault display is presented.
Both Interrupting and Non-Interrupting fault displays are generated automatically by the device and
are displayed in the fault logs. Once the conditions which resulted in the fault display being generated
have been resolved, the display is removed.
316 ColorQube™ 9301/9302/9303
General Care and Troubleshooting