Xerox WorkCentre 5790 User Manual page 299

Problem
Double image or show through
(ghosting)
The device cannot sense the
size of the original on the glass
Jobs scan but do not print
Output does not reflect the
selections made on the touch
screen
The image is reduced on a
transmission
The device does not answer
incoming fax calls
The device answers incoming
fax calls but does not accept
incoming data
Fault messages will not clear
Potential Solution
• Check the quality of the original.
• Clean the document glass, if it is being used.
• Rotate the original 180 degrees and try the job again.
• Use Original Size to specify the size of the original, refer to
on page 52 of Copy.
• Rescan the original, leaving the cover raised.
• Some jobs require image processing before printing. This may take as
long as 2 seconds per page.
• Press the Job Status button and check the Active Jobs list to determine if
a job is processing. There may be a job in the list with a status of
"paused". Delete this job if it remains in the state over 3 minutes.
• This may possibly be a result of an incorrect feature combination. The
software may need to be reset. Refer to
Administration and Accounting.
• Press Clear All between jobs.
• If a Save button displays on the touch screen, ensure Save is selected
after each selection.
• Confirm the original size of the documents. Documents may be reduced
on the available paper supply at the receiving fax machine.
• Change the Auto Answer Delay setting to 0 seconds. Refer to
Answer Delay on page 268 of
• If the job contains several graphics, the device may not have enough
memory. The device will not answer if memory is low.
• Remove stored documents and jobs and wait for existing jobs to
complete. This will increase the available memory.
• There may be occasions when a fault is cleared but the message will not
clear. Reboot your device by powering OFF and ON using the ON/OFF
switch at the side of the device.
• Wait approximately 20 seconds before turning the device back ON. Any
incomplete jobs in the jobs list will be lost.
• Use only the ON/OFF switch to reboot your device. Damage may occur
to your device if power is removed by other means.
WorkCentre™ 5735/5740/5745/5755/5765/5775/5790
Software Reset
Administration and Accounting.
General Care and Troubleshooting
Troubleshooting
Original Size
on page 284 of
Auto
299