Calls Not Going To Voice Mail - Lucent Technologies MERLIN LEGEND Release 6.1 System Manager's Manual

MERLIN LEGEND Communications System Release 6.1
System Manager's Guide 555-661-118
8 Troubleshooting the System

Calls Not Going to Voice Mail

If the Night Service button is programmed correctly, go to Possible
Cause 4.
Possible Cause 4: If the system has more than one operator console and the
night destination is a voice mail system, one of the consoles may not have Night
Service on.
What to do: Check that the green light next to the Night Service button at each
console is lit.
If Night Service now works, you have solved the problem.
If Night Service is still not working and yours is a Release 4.1 or later
system, go to Possible Cause 5.
If Night Service is still not working and your system release is prior to 4.1,
call the Lucent Technologies Helpline at 1 800 628-2888 (consultation
charges may apply).
Possible Cause 5: Lines may not be programmed as part of a Night Service
Group. Night Service lines do not have to appear on operator consoles, and lines
on operator consoles are not automatically part of that operator's Night Service
Group; they must be assigned.
What to do: Check the Night Service line assignments, following the instructions
for "Night Service Group Assignment" in the "Labeling" section of System
Programming, Chapter 3 or in
page 6–77.
If the lines are correctly assigned, call the Lucent Technologies Helpline at
1 800 628-2888 (consultation charges may apply).
If the lines are not assigned, program them as members of a Night Service
group. If Night Service now works, you have solved the problem. If Night
Service still does not work, call the Lucent Technologies Helpline at
1 800 628-2888 (consultation charges may apply).
Calls Not Going to Voice Mail
For calls to go to voice mail, the extension must be part of a coverage group, the
coverage group must have a receiver, and the receiver must be the voice mail
calling group. A quick way to check this is to check the planning forms for Group
Coverage and group calling.
NOTE:
In Release 6.1 and later systems, calls going across the private network to
a Centralized Voice Messaging system may experience problems because
of an incorrect setup. See the Network Reference for details.
Possible Cause 1: The extension may not be a member of a coverage group.
"Revising Night Service with Group Assignment" on
8
Issue 1
August 1998
Page 8-16