Lucent Technologies MERLIN LEGEND Release 6.1 System Manager's Manual page 232

MERLIN LEGEND Communications System Release 6.1
System Manager's Guide 555-661-118
5 Putting the System to Work
Optimizing Your System
The link supports applications for customer service and helplines, telemarketing,
sophisticated call-handling, and other purposes where automated access to
computer system-based information is useful. These applications perform
functions such as power dialing of telephone numbers stored in a database, call
monitoring, and integration with pop-up database information about a caller via
their phone number (in this case, the incoming lines be must provided with Caller
ID services through PRI, NI-1 BRI, or a local service provider via the system's 800
GS/LS-ID module). Pop-up database information can also be generated through
callers' responses to a voice response unit.
System Requirements
A CTI link requires the following equipment:
MERLIN LEGEND Communications System Release 5.0 or later, in
Hybrid/PBX mode
An MLX line/trunk or extension module, with a free extension jack (not the
first or fifth or any port programmed as an operator or programming
console), installed in the communications system control unit. The firmware
vintage should be 28 or later, not including vintage 29.
A standalone LAN telephony server with an Intel
class central processing unit and at least 16 megabytes of RAM. (More
memory may be needed; see the PassageWay Telephony Services
Network Manager's Guide for details.)
Additional equipment and software are needed, depending on the software the
LAN is using:
If using Novell NetWare version 3.12, 4.11, or 4.1:
— 5 megabytes of available disk space in the system volume
— MERLIN LEGEND Passageway Driver, version 1.1 or later installed
— Telephony Services for NetWare software, Release 2.21 or later.
— Eicon/G. Diehl SCOM circuit board with an available 8- or 16-bit ISA
— Interrupt 2 or Interrupt 3 available
NOTE:
If the MLX module for the CTI link is the only MLX module in the
system, SPM software, version 5.15 or later, is also required in order
to program the CTI link.
NOTE:
For a NetWare version 3.12 installation, additional files must be
obtained from Novell's web site. For details, see the PassageWay
Telephony Services Network Manager's Guide .
slot, to link the communications system and the telephony server.
5
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i386, i486, or Pentium
Issue 1
August 1998
Page 5-25
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