Lucent Technologies MERLIN LEGEND Release 6.1 System Manager's Manual page 175

MERLIN LEGEND Communications System Release 6.1
System Manager's Guide 555-661-118
4 Features and Applications
Features
A voice mail system
An operator
Generally, it is best for callers to receive individual attention. If a sender has
Individual Coverage, the receiver can answer with the sender's name. When
someone is receiving calls for a coverage group, he or she does not know who the
caller is trying to reach. For this reason, Group Coverage is often used as a
backup for Individual Coverage.
Group Coverage by a calling group is used to provide voice mail coverage.
Coverage by a voice mail system can be combined with other types of coverage,
as described in
covers calls for a coverage group, the person who answers for the sender cannot
distinguish the call from any other that he or she receives.
NOTE:
In Release 6.1 and later systems, a calling group on one MERLIN
LEGEND system can provide coverage for extensions to another MERLIN
LEGEND system. In addition, the voice messaging system on one MERLIN
LEGEND system can be shared by other MERLIN LEGEND systems. This
is called "Centralized Voice Messaging." For this coverage and for
Centralized Voice Messaging, the systems must be directly connected by
tie or PRI tandem trunks, and all systems must be in Hybrid/PBX mode.
See the Network Reference for details.
Depending upon the needs of the business, a sender can have immediate
coverage (called Primary Coverage ) or delayed coverage (called Secondary
Coverage ), where the call rings at the sender's phone and goes to the receiver's
phone only when the sender does not answer.
The ringing for covered calls depends upon whether Primary (immediate) or
Secondary (delayed) Coverage is provided, as well as upon any ring timing
options that may be assigned to a receiver's programmed Cover button. System
programming determines settings for these timers, and calls that are covered by
calling groups or operators may be further delayed as they wait for someone to
answer. Beginning in Release 4.1, the system manager programs coverage
ringing delays for each sender's extension, instead of programming delays for all
coverage calls of a given type. This way, the number of rings before a call goes to
coverage can be customized for each individual. To learn more about these
options, see
Unless the receiver is a Queued Call Console (QCC, Hybrid/PBX mode only)
operator or a calling group, his or her phone is assigned Cover buttons; each
should be labeled with the name of the group or individual he or she is covering
for (for example, Cover Sales or Cover Juan ). Covered calls come in on these
buttons, so the receiver knows whose call he or she is answering.
"Direct Voice Mail" on page
"Changing Coverage Delay Options" on page
4–40. If a calling group of agents
6–49.
Issue 1
August 1998
Page 4-38